Spoken opinion extraction for detecting variations in user satisfaction

2006 IEEE ACL Spoken Language Technology Workshop, SLT 2006, Proceedings

Volumn , Issue , 2006, Pages 82-85

  B́echet, Fŕed́eric ^a   Damnati, Ǵeraldine ^b   Camelin, Nathalie ^a   De Mori, Renato ^a  

^a UNIVERSITY OF AVIGNON   (France)

^b ORANGE LABS   (France)

Author keywords

Automatic speech recognition; Speech understanding

Indexed keywords

CLASSIFICATION (OF INFORMATION); ERROR DETECTION; LINGUISTICS; TELECOMMUNICATION SYSTEMS; TELEPHONE; TELEPHONE SETS;

ASR SYSTEMS; FACTUAL INFORMATION; OPINION ANALYSIS; OPINION EXTRACTION; SPOKEN LANGUAGES; SUBJECTIVE INFORMATION; TIME VARIATIONS; USER SATISFACTION; WORD RECOGNITION;

TELEPHONE SYSTEMS; SPEECH RECOGNITION;

AUTOMATIC SPEECH RECOGNITION; FACTUAL INFORMATION; OPINION ANALYSIS; OPINION EXTRACTION; SPEECH UNDERSTANDING; SUBJECTIVE INFORMATION; TELEPHONE SERVICES; TIME VARIATIONS; USERS SATISFACTION INDEX; USERS' SATISFACTIONS;

EID: 48749097763     PISSN: None     EISSN: None     Source Type: Conference Proceeding    
DOI: None     Document Type: Conference Paper

References (5)

1. Jayce Wiebe, Theresa Wilson, and Claire Cardie, "Annotationg expressions of opinions and emotions in language," in Language Resources and Evaluation, 2005, vol. 39, pp. 165-210.
2. Theresa Wilson, Janyce Wiebe, and Paul Hoffmann, "Recognizing contextual polarity in phrase-level sentiment analysis," in Proc. of HLT/EMNLP, Vancouver, 2005, pp. 347-354.
3. Nathalie Camelin, Ǵeraldine Damnati, Fŕed́eric B́echet, and Renato De Mori, "Opinion mining in a telephone survey corpus," in Proc. of Interspeech-ICSLP'06, 2006.
4. Robert E. Schapire and Yoram Singer, "BoosTexter: A boosting-based system for text categorization," Machine Learning, vol. 39, pp. 135-168, 2000.
5. Gokhan Tur, Dilek Hakkani-Tur, Andrea Stolcke, and Elizabeth Shriberg, "Integrating prosodic and lexical cues for automatic topic segmentation," Computational Linguistics - MIT Press, vol. 27-1, pp. 31-57, March 2001.