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Volumn 39, Issue 3, 2008, Pages 337-358

Cultural intelligence and offshore outsourcing success: A framework of firm-level intercultural capability

Author keywords

Cultural intelligence; Offshoring; Outsourcing

Indexed keywords


EID: 48249119956     PISSN: 00117315     EISSN: 15405915     Source Type: Journal    
DOI: 10.1111/j.1540-5915.2008.00195.x     Document Type: Article
Times cited : (240)

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