Factors and circumstances related to complaints in emergency medical dispatching in Sweden: An exploratory study

European Journal of Emergency Medicine

Volumn 10, Issue 4, 2003, Pages 272-278

  Wahlberg, Anna Carin ^a   Cedersund, Elisabet ^b   Wredling, Regina ^a  

^a KAROLINSKA INSTITUTE   (Sweden)

^b LINKÖPING UNIVERSITY   (Sweden)

Author keywords

Emergency medical dispatch; Filed complaints; Non verbal communication; Second hand information; Telephone assessments

Indexed keywords

AMBULANCE; ARTICLE; EMERGENCY HEALTH SERVICE; EPIDEMIOLOGY; HEALTH CARE QUALITY; HUMAN; PATIENT SATISFACTION; PERSONNEL MANAGEMENT; RETROSPECTIVE STUDY; STATISTICS; SWEDEN;

AMBULANCES; EMERGENCY MEDICAL SERVICE COMMUNICATION SYSTEMS; EMPLOYEE DISCIPLINE; HEALTH CARE SURVEYS; HUMANS; PATIENT SATISFACTION; QUALITY OF HEALTH CARE; RETROSPECTIVE STUDIES; SWEDEN; TRIAGE;

EID: 4544381434     PISSN: 09699546     EISSN: 14735695     Source Type: Journal    
DOI: 10.1097/00063110-200312000-00006     Document Type: Article

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