The emotional content and cooperation score in emergency medical dispatching

Prehospital Emergency Care

Volumn 5, Issue 1, 2001, Pages 29-35

  Clawson, J J ^a   Sinclair, R ^a  

^a National Academy of EMD   (United States)

Author keywords

Ambulances; Callers; Caregivers; Cooperation; Dispatch; Emergency medicine; Emotional content; Health services research; Quality assurance, health care

Indexed keywords

ARTICLE; COOPERATION; EMERGENCY TREATMENT; EMOTIONAL STRESS; FIRST AID; GEOGRAPHIC DISTRIBUTION; HEALTH CARE QUALITY; HUMAN; LONG TERM CARE; PATIENT ATTITUDE; PATIENT COMPLIANCE; TELEPHONE; UNITED STATES;

EID: 0035190236     PISSN: 10903127     EISSN: None     Source Type: Journal    
DOI: 10.1080/10903120190940290     Document Type: Article

References (7)

1. The Hysteria threshold: Gaining control of the emergency caller
2. Telephone treatment protocols: Reach out and help someone
3. The impact of a comprehensive quality management process on compliance to protocol in an emergency medical dispatch center
4. Principles of Emergency Medical Dispatch. 2nd ed.
5. Identification of cardiac arrest by emergency dispatchers
6. The Analysis of Cross-Classified Categorical Data. 2nd ed.
7. Making the caller connection