What should we do about patient satisfaction?

Annals of Emergency Medicine

Volumn 44, Issue 4, 2004, Pages 384-385

  Brown, Adalsteinn D ^a,b   Murray, Michael ^a  

^a UNIVERSITY OF TORONTO   (Canada)

^b Eval 2nd Fl McMurrich B ^*  (Canada)

Author keywords

[No Author keywords available]

Indexed keywords

CONTROLLED STUDY; CORRELATION ANALYSIS; EDITORIAL; EMERGENCY WARD; EMPIRICISM; FIRST AID; HEALTH CARE QUALITY; HEALTH CARE SYSTEM; HUMAN; MASS MEDIUM; MEDICAL RECORD; OUTCOMES RESEARCH; PATIENT CARE; PATIENT EDUCATION; PATIENT SATISFACTION; PERFORMANCE; PRIORITY JOURNAL; STATISTICAL MODEL; STATISTICAL SIGNIFICANCE;

DELIVERY OF HEALTH CARE; EMERGENCY SERVICE, HOSPITAL; HUMANS; PATIENT EDUCATION; PATIENT SATISFACTION;

EID: 4544334227     PISSN: 01960644     EISSN: None     Source Type: Journal    
DOI: 10.1016/j.annemergmed.2004.04.017     Document Type: Editorial

References (5)

1. B.C. Sun, M. Brinkley, and J. Morrissey A patient education intervention does not improve satisfaction with emergency care Ann Emerg Med 44 2004 378 383
2. S. Krishel, and L.J. Baraff Effect of emergency department information on patient satisfaction Ann Emerg Med 22 1993 568 572
3. Anonymous How much change can an emergency department expect to see? (2001-2002 data from facilities with 40,000 visits or more) 2003 Press Ganey Associates, Inc. Available at: http://www.pressganey.com/images/products/ findings/ed_40000%2B.pdf Accessed April 5, 2004
4. D.W. Spaite, F. Bartholomeaux, and J. Guisto Rapid process redesign in a university-based emergency department: decreasing waiting time intervals and improving patient satisfaction Ann Emerg Med 39 2002 168 177
5. Canadian Institute for Health Information. Hospital report 2003-acute care. University of Toronto Hospital Report Project Web site. Available at: http://www.hospitalreport.ca/HospitalReport2003AcuteCare.html. Accessed April 4, 2004.