Business intelligence approach to supporting strategy-making of ISP service management

Expert Systems with Applications

Volumn 35, Issue 3, 2008, Pages 739-754

  Li, Sheng Tun ^a   Shue, Li Yen ^b   Lee, Shu Fen ^c  

^a NATIONAL CHENG KUNG UNIVERSITY   (Taiwan)

^b NATIONAL KAOHSIUNG UNIVERSITY OF APPLIED SCIENCES   (Taiwan)

^c CHENG SHIU UNIVERSITY   (Taiwan)

Author keywords

Business intelligence; Data mining; Decision support systems; Internet service provider; Service management

Indexed keywords

ADMINISTRATIVE DATA PROCESSING; ARTIFICIAL INTELLIGENCE; BISMUTH; COMPETITION; COMPUTER NETWORKS; CONFORMAL MAPPING; CUSTOMER SATISFACTION; DECISION MAKING; DECISION SUPPORT SYSTEMS; DECISION THEORY; ECONOMICS; FINANCE; INDUSTRIAL ECONOMICS; INDUSTRIAL MANAGEMENT; INDUSTRY; INFORMATION MANAGEMENT; INFORMATION SERVICES; INFORMATION TECHNOLOGY; INTERNET PROTOCOLS; INTERNET SERVICE PROVIDERS; INVESTMENTS; KNOWLEDGE BASED SYSTEMS; KNOWLEDGE MANAGEMENT; MANAGEMENT; MANAGEMENT INFORMATION SYSTEMS; MANAGEMENT SCIENCE; MARKETING; METROPOLITAN AREA NETWORKS; NETWORK PROTOCOLS; PLANNING; RESOURCE ALLOCATION; SALES; STRATEGIC PLANNING; TELECOMMUNICATION INDUSTRY; ZONING;

(E ,3E) PROCESS; BEHAVIOR PATTERNS; BUSINESS INTELLIGENCE (BI); CAPITAL INVESTMENTS; COMPETITIVE STRATEGIES; DECISION SUPPORTS; ELSEVIER (CO); INTERNET SERVICE PROVIDERS (ISPS); IP TRAFFIC; MARKETING STRATEGIES; NETWORK RESOURCE MANAGEMENT; SELF ORGANIZING MAP (SOM); SERVICE MANAGEMENT; VISUAL PRESENTATIONS;

INTERNET;

EID: 45149102246     PISSN: 09574174     EISSN: None     Source Type: Journal    
DOI: 10.1016/j.eswa.2007.07.049     Document Type: Article

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