Incorporating service quality into yardstick regulation: An application to the Peru water sector

Review of Industrial Organization

Volumn 32, Issue 1, 2008, Pages 53-75

  Lin, Chen ^a   Berg, Sanford V ^b  

^a LINGNAN UNIVERSITY   (Hong Kong)

^b UNIVERSITY OF FLORIDA   (United States)

Author keywords

Data envelopment analysis (DEA); Malmquist productivity index; Service quality; Yardstick regulation

Indexed keywords

BENCHMARKING; DATA ENVELOPMENT ANALYSIS; DEVELOPING WORLD; EFFICIENCY MEASUREMENT; INDUSTRIAL PERFORMANCE; STATE OWNED ENTERPRISE; TECHNOLOGICAL DEVELOPMENT; WATER INDUSTRY;

PERU; SOUTH AMERICA;

EID: 45049086598     PISSN: 0889938X     EISSN: 15737160     Source Type: Journal    
DOI: 10.1007/s11151-008-9160-5     Document Type: Article

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