QFD approach for service quality design

Journal of Harbin Institute of Technology (New Series)

Volumn 15, Issue SUPPL., 2008, Pages 142-146

  Liu, Shu ^a   Xu, Xiaofei ^a   Wang, Zhongjie ^a  

^a HARBIN INSTITUTE OF TECHNOLOGY   (China)

Author keywords

Service house of quality (SHoQ); Service quality design; Service quality function deployment (SQFD)

Indexed keywords

CORRELATION METHODS; CUSTOMER SATISFACTION; INDUSTRIAL MANAGEMENT; INFORMATION THEORY; QUALITY OF SERVICE;

SERVICE ENGINEERING METHODOLOGY; SERVICE HOUSE OF QUALITY; SERVICE QUALITY DESIGN; SERVICE QUALITY FUNCTION DEPLOYMENT; SERVICE SYSTEM;

QUALITY FUNCTION DEPLOYMENT;

EID: 44449098610     PISSN: 10059113     EISSN: None     Source Type: Journal    
DOI: None     Document Type: Article

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