메뉴 건너뛰기




Volumn 28, Issue 1, 2004, Pages 118-127

Understanding buyer behaviour in software services - Strategies for Indian firms

Author keywords

Buying centre; Buying process; Buying roles; Organisation buyer behaviour (OBB); Software services

Indexed keywords

DECISION MAKING; MANAGERS; MARKETING; SOCIETIES AND INSTITUTIONS; STRATEGIC PLANNING; TECHNOLOGY;

EID: 4444346814     PISSN: 02675730     EISSN: None     Source Type: Journal    
DOI: 10.1504/IJTM.2004.005056     Document Type: Conference Paper
Times cited : (10)

References (33)
  • 1
    • 0347867135 scopus 로고    scopus 로고
    • Why service businesses are not product businesses
    • Summer
    • Nambisan, S. (2001) 'Why service businesses are not product businesses', MIT Sloan Management Review, Summer, pp.72-80.
    • (2001) MIT Sloan Management Review , pp. 72-80
    • Nambisan, S.1
  • 2
    • 0002578897 scopus 로고
    • How consumer evaluation processes differ between goods and services
    • Donnelly, J.A. and George, W.R. (Eds.), American Marketing Association, Chicago
    • Zeithaml, V.A. (1981) 'How consumer evaluation processes differ between goods and services', in Donnelly, J.A. and George, W.R. (Eds.): Marketing of Services, American Marketing Association, Chicago, pp. 186-190.
    • (1981) Marketing of Services , pp. 186-190
    • Zeithaml, V.A.1
  • 4
    • 0002752580 scopus 로고
    • High-tech marketing: Concepts, continuity, and change
    • Moriarty, R.T. and Kosnik, T.K. (1989) 'High-tech marketing: concepts, continuity, and change', Sloan Management Review, Vol. 30, No. 4, pp.7-17.
    • (1989) Sloan Management Review , vol.30 , Issue.4 , pp. 7-17
    • Moriarty, R.T.1    Kosnik, T.K.2
  • 5
    • 84993748487 scopus 로고    scopus 로고
    • The marketing of high - Technology products and services: Implications for curriculum content and design
    • December
    • Mohr, J. (2000) 'The marketing of high - technology products and services: implications for curriculum content and design', Journal of Marketing Education, December, Vol. 22, No. 3, pp.246-259.
    • (2000) Journal of Marketing Education , vol.22 , Issue.3 , pp. 246-259
    • Mohr, J.1
  • 7
    • 0002946881 scopus 로고
    • A model of industrial buyer behavior
    • Sheth, J.N. (1973) 'A model of industrial buyer behavior', Journal of Marketing, Vol. 37, pp.50-56.
    • (1973) Journal of Marketing , vol.37 , pp. 50-56
    • Sheth, J.N.1
  • 8
    • 0001921419 scopus 로고
    • A general model for understanding organizational buying behavior
    • April
    • Webster Jr., F.E. and Wind, Y. (1972) 'A general model for understanding organizational buying behavior', Journal of Marketing, April, Vol. 36, pp.12-19.
    • (1972) Journal of Marketing , vol.36 , pp. 12-19
    • Webster Jr., F.E.1    Wind, Y.2
  • 9
    • 0002162913 scopus 로고    scopus 로고
    • Organizational buying behavior: Past performance and future expectations
    • Sheth, J.N. (1996) 'Organizational buying behavior: past performance and future expectations', Journal of Business and Industrial Marketing, Vol. 11, No. 3/4, pp.7-24.
    • (1996) Journal of Business and Industrial Marketing , vol.11 , Issue.3-4 , pp. 7-24
    • Sheth, J.N.1
  • 10
    • 0242288384 scopus 로고    scopus 로고
    • Influences on organizational buying choice processes: Future research directions
    • Kauffman, R.G. (1996) 'Influences on organizational buying choice processes: future research directions', Journal of Business and Industrial Marketing, Vol. 11, No. 3/4, pp.94-107.
    • (1996) Journal of Business and Industrial Marketing , vol.11 , Issue.3-4 , pp. 94-107
    • Kauffman, R.G.1
  • 11
    • 51249171130 scopus 로고
    • International buyer behavior: An exploration and a proposed model
    • Summer
    • Samli, A.C., Grewal, D. and Mathur, S.K. (1988) 'International buyer behavior: an exploration and a proposed model', Academy of Marketing Science, Summer, Vol. 16, pp. 19-29.
    • (1988) Academy of Marketing Science , vol.16 , pp. 19-29
    • Samli, A.C.1    Grewal, D.2    Mathur, S.K.3
  • 12
    • 0348154509 scopus 로고
    • Marketing business services in Central Europe
    • Lunsford, D.A. and Fussell, B.C. (1993) 'Marketing business services in Central Europe', Journal of Services Marketing, Vol. 7, No. 1, pp. 13-21.
    • (1993) Journal of Services Marketing , vol.7 , Issue.1 , pp. 13-21
    • Lunsford, D.A.1    Fussell, B.C.2
  • 13
    • 33751569966 scopus 로고
    • Vendor consideration and switching behavior for buyers in high technology markets
    • July
    • Heide, J.B. and Weiss, A.M. (1995) 'Vendor consideration and switching behavior for buyers in high technology markets, Journal of Marketing, July, Vol. 59, pp.30-43.
    • (1995) Journal of Marketing , vol.59 , pp. 30-43
    • Heide, J.B.1    Weiss, A.M.2
  • 14
    • 0002572439 scopus 로고
    • Environmental determinants of decision-making uncertainty in marketing channels
    • February
    • Achrol, R. and Stern, L.W. (1988) 'Environmental determinants of decision-making uncertainty in marketing channels, Journal of Marketing Research, February, Vol. 25, pp.36-50.
    • (1988) Journal of Marketing Research , vol.25 , pp. 36-50
    • Achrol, R.1    Stern, L.W.2
  • 16
    • 0034216396 scopus 로고    scopus 로고
    • The concept of satisfaction in industrial markets: A contextual perspective and a case study from the software industry
    • Tikkanen, H., Alajoutsijarvi, K. and Tahtinen, J. (2000) 'The concept of satisfaction in industrial markets: a contextual perspective and a case study from the software industry', Industrial Marketing Management, Vol. 29, pp.373-386.
    • (2000) Industrial Marketing Management , vol.29 , pp. 373-386
    • Tikkanen, H.1    Alajoutsijarvi, K.2    Tahtinen, J.3
  • 19
    • 0001148289 scopus 로고
    • Organizational climate and decision framing: An integrated approach to analyzing industrial buying decisions
    • May
    • Qualls, W.J. and Puto, C.P. (1989) 'Organizational climate and decision framing: an integrated approach to analyzing industrial buying decisions', Journal of Marketing Research, May, Vol. 26, pp. 179-192.
    • (1989) Journal of Marketing Research , vol.26 , pp. 179-192
    • Qualls, W.J.1    Puto, C.P.2
  • 20
    • 84990328528 scopus 로고    scopus 로고
    • Technology readiness index [TRI]: A multiple-item scale to measure readiness to embrace new technologies
    • May
    • Parasuraman, A. (2000) 'Technology readiness index [TRI]: a multiple-item scale to measure readiness to embrace new technologies', Journal of Service Research, May, Vol. 2, No. 4, pp.307-320.
    • (2000) Journal of Service Research , vol.2 , Issue.4 , pp. 307-320
    • Parasuraman, A.1
  • 22
    • 84950100747 scopus 로고
    • Conceptual and methodological issues in buying center research
    • Spekman, R.E. and Gronhaug, K. (1986) 'Conceptual and methodological issues in buying center research', European Journal of Marketing, Vol. 20, pp.50-63.
    • (1986) European Journal of Marketing , vol.20 , pp. 50-63
    • Spekman, R.E.1    Gronhaug, K.2
  • 23
    • 84967594952 scopus 로고
    • A comparative evaluation of the dimensions of service quality between developed and developing countries
    • Malhotra, N.K., Ulgado, F.M., Agarwal, J. and Baalbaki, I.B., (1994) 'A comparative evaluation of the dimensions of service quality between developed and developing countries', International Marketing Review, Vol. 11, No. 2, pp.5-15.
    • (1994) International Marketing Review , vol.11 , Issue.2 , pp. 5-15
    • Malhotra, N.K.1    Ulgado, F.M.2    Agarwal, J.3    Baalbaki, I.B.4
  • 24
    • 0001312089 scopus 로고
    • SERVQUAL: A multiple item scale for measuring consumer perception of service quality
    • Spring
    • Parasuraman, A., Berry, L. and Zeithaml, V.A., (1988) 'SERVQUAL: a multiple item scale for measuring consumer perception of service quality', Journal of Retailing, Spring, Vol. 1, No. 64, pp. 12-40.
    • (1988) Journal of Retailing , vol.1 , Issue.64 , pp. 12-40
    • Parasuraman, A.1    Berry, L.2    Zeithaml, V.A.3
  • 26
    • 21344475322 scopus 로고
    • The commitment-trust theory of relationship marketing
    • July
    • Morgan, R.M. and Hunt, S.D. (1994) 'The commitment-trust theory of relationship marketing', Journal of Marketing, July, Vol. 58, pp.20-38.
    • (1994) Journal of Marketing , vol.58 , pp. 20-38
    • Morgan, R.M.1    Hunt, S.D.2
  • 27
    • 84949403747 scopus 로고
    • Determinants and effects of the use of 'made in labels'
    • Johansson, J.K. (1989) 'Determinants and effects of the use of 'made in labels'', International Marketing Review, Vol. 6, No. 1, pp.47-58.
    • (1989) International Marketing Review , vol.6 , Issue.1 , pp. 47-58
    • Johansson, J.K.1
  • 28
    • 85131713564 scopus 로고
    • Country-of-origin effects on product evaluations
    • Spring-Summer
    • Bilkey, W.J. and New, E. (1982) 'Country-of-origin effects on product evaluations', Journal of International Business Studies, Spring-Summer, pp.89-99.
    • (1982) Journal of International Business Studies , pp. 89-99
    • Bilkey, W.J.1    New, E.2
  • 30
    • 4444222542 scopus 로고    scopus 로고
    • Master of the outsourcing game: Dan McNicholl, CIO of GM North America
    • March
    • Saxena, S. and Denny, R. (2003) 'Master of the outsourcing game: Dan McNicholl, CIO of GM North America', OutsourceMethods, March, http://www.outsourcemethods.com/OmSite/control?action=displayTextFile&id= 149&type=Local&page_id=News&location=/OmSite/attach/incattach.jsp?
    • (2003) OutsourceMethods
    • Saxena, S.1    Denny, R.2
  • 31
    • 0002572439 scopus 로고
    • Environmental determinants of decision-making uncertainty in marketing channels
    • February
    • Achrol, R. and Stern, L.W., (1988) 'Environmental determinants of decision-making uncertainty in marketing channels', Journal of Marketing Research, February, Vol. 25, pp.36-50.
    • (1988) Journal of Marketing Research , vol.25 , pp. 36-50
    • Achrol, R.1    Stern, L.W.2
  • 33
    • 4444317918 scopus 로고    scopus 로고
    • Weighing the benefits of offshore outsourcing
    • September, CXO Media Inc
    • Ware, L.C. (2003) 'Weighing the benefits of offshore outsourcing', CIO.com, September, CXO Media Inc., http://www2.cio.com/research/surveyreport. cfm?id=62.
    • (2003) CIO.com
    • Ware, L.C.1


* 이 정보는 Elsevier사의 SCOPUS DB에서 KISTI가 분석하여 추출한 것입니다.