메뉴 건너뛰기




Volumn 57, Issue 10, 2004, Pages 1155-1163

Buyer reactions to ethical beliefs in the retail environment

Author keywords

Emotion; Equity; Ethics; Shopping

Indexed keywords


EID: 4444220195     PISSN: 01482963     EISSN: None     Source Type: Journal    
DOI: 10.1016/S0148-2963(02)00329-6     Document Type: Article
Times cited : (33)

References (50)
  • 1
    • 0003938680 scopus 로고
    • Service America
    • Homewood (IL): Dow-Jones Irwin
    • Albrecht K. Zemke R. Service America 1985 Dow-Jones Irwin Homewood (IL)
    • (1985)
    • Albrecht, K.1    Zemke, R.2
  • 2
    • 0002860721 scopus 로고
    • Consumer self-regulation in a retail environment
    • Spring
    • Babin B.J. Darden W.R. Consumer self-regulation in a retail environment J Retail 71 1995 47-70 Spring
    • (1995) J. Retail , vol.71 , pp. 47-70
    • Babin, B.J.1    Darden, W.R.2
  • 3
    • 0030096170 scopus 로고    scopus 로고
    • Good and bad shopping vibes: Spending and patronage satisfaction
    • Babin B.J. Darden W.R. Good and bad shopping vibes: Spending and patronage satisfaction J Bus Res 35 1996 201-206
    • (1996) J. Bus. Res. , vol.35 , pp. 201-206
    • Babin, B.J.1    Darden, W.R.2
  • 4
    • 0001447046 scopus 로고
    • Some comments on the role of emotions in consumer behavior
    • P.J. Gordon, & B.J. Kellerman (Eds.), Chicago, IL: American Marketing Association
    • Babin B.J. Darden W.R. Griffin M. Some comments on the role of emotions in consumer behavior, In: Gordon P.J. Kellerman B.J. (Eds.). Enhancing knowledge development in marketing vol. 3 1992 130-139 American Marketing Association Chicago, IL
    • (1992) Enhancing Knowledge Development in Marketing , vol.3 , pp. 130-139
    • Babin, B.J.1    Darden, W.R.2    Griffin, M.3
  • 5
    • 21344485409 scopus 로고
    • Work and/or fun? Measuring Hedonic and Utilitarian shopping value
    • March
    • Babin B.J. Darden W.R. Griffin M. Work and/or fun? Measuring Hedonic and Utilitarian shopping value J Consum Res 19 1994 644-656 March
    • (1994) J. Consum. Res. , vol.19 , pp. 644-656
    • Babin, B.J.1    Darden, W.R.2    Griffin, M.3
  • 6
    • 0040139341 scopus 로고
    • To steal or not to steal: Ethical judgments and consumer shoplifting intentions
    • C.W. Park, & D.C. Smith (Eds.), Chicago (IL): American Marketing
    • Babin B.J. Robin D.P. Pike K. To steal or not to steal: Ethical judgments and consumer shoplifting intentions, In: Park C.W. Smith D.C. (Eds.). Marketing theory and applications vol. 5 1994 200-205 American Marketing Chicago (IL)
    • (1994) Marketing Theory and Applications , vol.5 , pp. 200-205
    • Babin, B.J.1    Robin, D.P.2    Pike, K.3
  • 7
    • 21844501297 scopus 로고
    • Salesperson stereotypes, consumer emotions, and their impact on information processing
    • Spring
    • Babin B.J. Boles J.S. Darden W.R. Salesperson stereotypes, consumer emotions, and their impact on information processing J Acad Mark Sci 23 1995 94-105 Spring
    • (1995) J. Acad. Mark. Sci. , vol.23 , pp. 94-105
    • Babin, B.J.1    Boles, J.S.2    Darden, W.R.3
  • 8
    • 4444255526 scopus 로고    scopus 로고
    • Representing the marketing employee's ethical work climate
    • Summer
    • Babin B.J. Boles J.B. Robin D.P. Representing the marketing employee's ethical work climate J Acad Mark Sci 28 2000 158-173 Summer
    • (2000) J. Acad. Mark. Sci. , vol.28 , pp. 158-173
    • Babin, B.J.1    Boles, J.B.2    Robin, D.P.3
  • 9
    • 21344477997 scopus 로고
    • Public service advertisements: Emotions and empathy guide prosocial behavior
    • January
    • Bagozzi R.P. Moore D.J. Public service advertisements: Emotions and empathy guide prosocial behavior J Mark 58 1994 56-70 January
    • (1994) J. Mark. , vol.58 , pp. 56-70
    • Bagozzi, R.P.1    Moore, D.J.2
  • 10
    • 0000781933 scopus 로고
    • Individual and situational factors that influence managers' ethical judgments
    • Bass K.E. Hebert E.J. Individual and situational factors that influence managers' ethical judgments Psychol Rep 77 1995 727-733
    • (1995) Psychol. Rep. , vol.77 , pp. 727-733
    • Bass, K.E.1    Hebert, E.J.2
  • 11
    • 21144467972 scopus 로고
    • The ecological validity of photographic slides and videotapes in a service setting
    • September
    • Bateson J.E.G. Hui M.K. The ecological validity of photographic slides and videotapes in a service setting J Consum Res 19 1987 271-281 September
    • (1987) J. Consum. Res. , vol.19 , pp. 271-281
    • Bateson, J.E.G.1    Hui, M.K.2
  • 12
    • 0002866667 scopus 로고
    • Evaluating service encounters: The effects of physical surrounding and employee responses
    • April
    • Bitner M.J. Evaluating service encounters: The effects of physical surrounding and employee responses J Mark 54 1990 69-82 April
    • (1990) J. Mark. , vol.54 , pp. 69-82
    • Bitner, M.J.1
  • 13
    • 0001926055 scopus 로고
    • Servicescapes: The impact of physical surroundings on customers and employees
    • April
    • Bitner M.J. Servicescapes: The impact of physical surroundings on customers and employees J Mark 56 1992 57-71 April
    • (1992) J. Mark. , vol.56 , pp. 57-71
    • Bitner, M.J.1
  • 14
    • 0030544649 scopus 로고    scopus 로고
    • Retail ethics as appraised by future business personnel in Malaysia and the United States
    • Summer
    • Burns D. Brady J.T. Retail ethics as appraised by future business personnel in Malaysia and the United States J Consum Aff 30 1996 195-217 Summer
    • (1996) J. Consum. Aff. , vol.30 , pp. 195-217
    • Burns, D.1    Brady, J.T.2
  • 15
    • 80053044538 scopus 로고    scopus 로고
    • The role of odors in the shopping process
    • St. Petersburg (FL): American Marketing Association Winter Educators February
    • Chebat J.-C. Gomboa A. Michon R. The role of odors in the shopping process 1999 American Marketing Association Winter Educators St. Petersburg (FL) February
    • (1999)
    • Chebat, J.-C.1    Gomboa, A.2    Michon, R.3
  • 16
    • 0011534815 scopus 로고
    • Exploring the affective quality of retail environments: Expanding the scope of retail personality
    • February
    • Darden W.R. Babin B.J. Exploring the affective quality of retail environments: Expanding the scope of retail personality J Bus Res 24 1994 101-109 February
    • (1994) J. Bus. Res. , vol.24 , pp. 101-109
    • Darden, W.R.1    Babin, B.J.2
  • 17
    • 0001285181 scopus 로고
    • Shopping motives, emotional states and retail outcomes
    • Summer
    • Dawson S. Bloch P.H. Ridgway N.M. Shopping motives, emotional states and retail outcomes J Retail 66 1990 408-427 Summer
    • (1990) J. Retail , vol.66 , pp. 408-427
    • Dawson, S.1    Bloch, P.H.2    Ridgway, N.M.3
  • 18
    • 0001951371 scopus 로고
    • Store atmosphere: An environmental psychology approach
    • Spring
    • Donovan R.J. Rossiter J.R. Store atmosphere: An environmental psychology approach J Retail 58 1982 34 -57 Spring
    • (1982) J. Retail , vol.58 , pp. 34-57
    • Donovan, R.J.1    Rossiter, J.R.2
  • 19
    • 51249179415 scopus 로고
    • Ethics in retailing: Perceptions of retail salespeople
    • Winter
    • Dubinsky A. Levy M. Ethics in retailing: Perceptions of retail salespeople J Acad Mark Sci 13 1985 1-16 Winter
    • (1985) J. Acad. Mark. Sci. , vol.13 , pp. 1-16
    • Dubinsky, A.1    Levy, M.2
  • 20
    • 0000138392 scopus 로고
    • Retail crowding: Theoretical and strategic implications
    • Winter
    • Eroglu S. Harrell G.D. Retail crowding: Theoretical and strategic implications J Retail 62 1986 346-363 Winter
    • (1986) J. Retail , vol.62 , pp. 346-363
    • Eroglu, S.1    Harrell, G.D.2
  • 21
    • 0001224027 scopus 로고
    • Ethical behavior and bureaucratic structure in marketing research organizations
    • Ferrell O.C. Skinner S.J. Ethical behavior and bureaucratic structure in marketing research organizations J Mark Res 25 1988 103-109
    • (1988) J. Mark. Res. , vol.25 , pp. 103-109
    • Ferrell, O.C.1    Skinner, S.J.2
  • 22
    • 0003148686 scopus 로고
    • Schema-triggered affect: Application to social perception
    • M.S. Clark, & S.T. Fiske (Eds.), Hillsdale (NJ): Erlbaum
    • Fiske S.B. Schema-triggered affect: application to social perception, In: Clark M.S. Fiske S.T. (Eds.). Affect and cognition 1982 171-190 Erlbaum Hillsdale (NJ)
    • (1982) Affect and Cognition , pp. 171-190
    • Fiske, S.B.1
  • 23
    • 0031160934 scopus 로고    scopus 로고
    • The influence of salesperson selling behaviors on customer satisfaction with products
    • Summer
    • Goff B. Boles J.S. Bellenger D.N. Stojack C. The influence of salesperson selling behaviors on customer satisfaction with products J Retail 70 1997 171-184 Summer
    • (1997) J. Retail , vol.70 , pp. 171-184
    • Goff, B.1    Boles, J.S.2    Bellenger, D.N.3    Stojack, C.4
  • 24
    • 0009030855 scopus 로고
    • Building exchange relationships: Perceptions of sales representative's performance
    • April
    • Hawes J. Rao C.P. Baker T. Building exchange relationships: Perceptions of sales representative's performance Psychol Rep 72 1993 607-615 April
    • (1993) Psychol. Rep. , vol.72 , pp. 607-615
    • Hawes, J.1    Rao, C.P.2    Baker, T.3
  • 25
    • 0002484988 scopus 로고
    • Emotion in the consumption experience: Toward a new model of the human consumer
    • R.A. Peterson, W.D. Hoyer, & W.R. Wislon (Eds.), Lexington (MA): Heath
    • Holbrook M.B. Emotion in the consumption experience: Toward a new model of the human consumer, In: Peterson R.A. Hoyer W.D. Wislon W.R. (Eds.). The role of affect in consumer behavior 1986 17-52 Heath Lexington (MA)
    • (1986) The Role of Affect in Consumer Behavior , pp. 17-52
    • Holbrook, M.B.1
  • 26
    • 0001406101 scopus 로고
    • Assessing the role of emotions as mediators of consumer responses to advertising
    • December
    • Holbrook M.B. Batra R. Assessing the role of emotions as mediators of consumer responses to advertising J Consum Res 14 1987 404-420 December
    • (1987) J. Consum. Res. , vol.14 , pp. 404-420
    • Holbrook, M.B.1    Batra, R.2
  • 27
    • 0001308868 scopus 로고
    • Play as a consumption experience: The role of emotions, performance and personality in the enjoyment of games
    • September
    • Holbrook M.B. Chestnut R.W. Oliva T.A. Greenleaf E.A. Play as a consumption experience: The role of emotions, performance and personality in the enjoyment of games J Consum Res 11 1984 728-739 September
    • (1984) J. Consum. Res. , vol.11 , pp. 728-739
    • Holbrook, M.B.1    Chestnut, R.W.2    Oliva, T.A.3    Greenleaf, E.A.4
  • 28
    • 0002131703 scopus 로고    scopus 로고
    • The impact of music on consumers' reactions to waiting for services
    • Spring
    • Hui M.K. Dubé L. Chebat J.-C. The impact of music on consumers' reactions to waiting for services J Retail 73 1997 87-104 Spring
    • (1997) J. Retail , vol.73 , pp. 87-104
    • Hui, M.K.1    Dubé, L.2    Chebat, J.-C.3
  • 30
    • 0002490542 scopus 로고
    • Motivation and information processing: A new look at decision making, dynamic change, and action control
    • R.M. Sorrentino, & T. Higgins (Eds.), New York: Guilford Press
    • Kuhl J. Motivation and information processing: A new look at decision making, dynamic change, and action control, In: Sorrentino R.M. Higgins T. (Eds.). Handbook of motivation and cognition: Foundations of social behavior 1986 160-173 Guilford Press New York
    • (1986) Handbook of Motivation and Cognition: Foundations of Social Behavior , pp. 160-173
    • Kuhl, J.1
  • 31
    • 55449119333 scopus 로고
    • Thoughts on the relations between emotion and cognition
    • September
    • Lazarus R.S. Thoughts on the relations between emotion and cognition Am Psychol 37 1982 1019-1024 September
    • (1982) Am. Psychol. , vol.37 , pp. 1019-1024
    • Lazarus, R.S.1
  • 32
    • 0007077151 scopus 로고    scopus 로고
    • The moderating effect of salesperson reward orientation on the relative effectiveness of compensation plans
    • October
    • Lee D.H. The moderating effect of salesperson reward orientation on the relative effectiveness of compensation plans J Bus Res 43 1998 65-78 October
    • (1998) J. Bus. Res. , vol.43 , pp. 65-78
    • Lee, D.H.1
  • 33
    • 0001952495 scopus 로고
    • Mapping the procedural knowledge of industrial sales personnel: A script-theoretic investigation
    • January
    • Leigh T.W. McGraw P.F. Mapping the procedural knowledge of industrial sales personnel: A script-theoretic investigation J Mark 53 1989 16-34 January
    • (1989) J. Mark. , vol.53 , pp. 16-34
    • Leigh, T.W.1    McGraw, P.F.2
  • 34
    • 0002125623 scopus 로고
    • Script-theoretic analysis of industrial purchasing behavior
    • Fall
    • Leigh T.W. Rethans A.J. Script-theoretic analysis of industrial purchasing behavior J Mark 48 1984 22-32 Fall
    • (1984) J. Mark. , vol.48 , pp. 22-32
    • Leigh, T.W.1    Rethans, A.J.2
  • 35
    • 21344486274 scopus 로고
    • Assessing the dimensionality and structure of the consumption experience: Evaluation, feeling and satisfaction
    • December
    • Mano H. Oliver R.L. Assessing the dimensionality and structure of the consumption experience: Evaluation, feeling and satisfaction J Consum Res 20 1993 451-466 December
    • (1993) J. Consum. Res. , vol.20 , pp. 451-466
    • Mano, H.1    Oliver, R.L.2
  • 36
    • 21844482434 scopus 로고
    • Exonerating unethical marketing executive behaviors: A diagnostic framework
    • April
    • Mascarenhas O.A.J. Exonerating unethical marketing executive behaviors: A diagnostic framework J Mark 59 1995 43-57 April
    • (1995) J. Mark. , vol.59 , pp. 43-57
    • Mascarenhas, O.A.J.1
  • 37
    • 0002106437 scopus 로고
    • Cognitive, affective and attribute bases of the satisfaction response
    • December
    • Oliver R.L. Cognitive, affective and attribute bases of the satisfaction response J Consum Res 20 1993 418-430 December
    • (1993) J. Consum. Res. , vol.20 , pp. 418-430
    • Oliver, R.L.1
  • 38
    • 0002852072 scopus 로고
    • Consumer perceptions of interpersonal equity and satisfaction in transactions: A field survey approach
    • April
    • Oliver R.L. Swan J.E. Consumer perceptions of interpersonal equity and satisfaction in transactions: A field survey approach J Mark 53 1989 21-35 April
    • (1989) J. Mark. , vol.53 , pp. 21-35
    • Oliver, R.L.1    Swan, J.E.2
  • 39
    • 0000684964 scopus 로고
    • Equity and disconfirmation perceptions and influences on merchant and product satisfaction
    • December
    • Oliver R.L. Swan J.E. Equity and disconfirmation perceptions and influences on merchant and product satisfaction J Consum Res 16 1989 372-383 December
    • (1989) J. Consum. Res. , vol.16 , pp. 372-383
    • Oliver, R.L.1    Swan, J.E.2
  • 40
    • 0346728003 scopus 로고
    • Emotions in early development: A psychoevolutionary approach
    • R.A. Plutchik (Ed.), New York: Academic Press
    • Plutchik R. Emotions in early development: A psychoevolutionary approach. In: Plutchik R.A. et al. (ed.). Emotion, theory, research and experience 1983 1-31 Academic Press New York
    • (1983) Emotion, Theory, Research and Experience , pp. 1-31
    • Plutchik, R.1
  • 41
    • 51249178469 scopus 로고
    • An application and extension of a multi-dimensional ethics scale to selected marketing practices and marketing groups
    • Spring
    • Reidenbach R.E. Robin D.P. Dawson L. An application and extension of a multi-dimensional ethics scale to selected marketing practices and marketing groups J Acad Mark Sci 19 1991 83-92 Spring
    • (1991) J. Acad. Mark. Sci. , vol.19 , pp. 83-92
    • Reidenbach, R.E.1    Robin, D.P.2    Dawson, L.3
  • 42
    • 4444374944 scopus 로고    scopus 로고
    • Marketing ethics
    • Fort Worth (TX): Dame Publications
    • Robin D.P. Marketing ethics 2000 Dame Publications Fort Worth (TX)
    • (2000)
    • Robin, D.P.1
  • 43
    • 0009610157 scopus 로고    scopus 로고
    • The nature, measurement and stability of ethical judgments in the workplace
    • Robin D.P. Reidenbach R.E. Babin B.J. The nature, measurement and stability of ethical judgments in the workplace Psychol Rep 80 1997 563-580
    • (1997) Psychol. Rep. , vol.80 , pp. 563-580
    • Robin, D.P.1    Reidenbach, R.E.2    Babin, B.J.3
  • 44
    • 0011753587 scopus 로고
    • Dealers and dealing in a periodic market: Informal retailing in ethnographic perspective
    • Summer
    • Sherry J.F. Dealers and dealing in a periodic market: Informal retailing in ethnographic perspective J Retail 66 1990 174-200 Summer
    • (1990) J. Retail , vol.66 , pp. 174-200
    • Sherry, J.F.1
  • 45
    • 0031539651 scopus 로고    scopus 로고
    • The effects of organizational differences and trust on the effectiveness of selling partner relationships
    • January
    • Smith B.J. Barclay D.W. The effects of organizational differences and trust on the effectiveness of selling partner relationships J Mark 61 1997 3-22 January
    • (1997) J. Mark. , vol.61 , pp. 3-22
    • Smith, B.J.1    Barclay, D.W.2
  • 46
    • 21744431948 scopus 로고    scopus 로고
    • Target marketing-moral and ethical aspects
    • July
    • Smith C. Cooper-Martin E. Target marketing-moral and ethical aspects J Mark 61 1997 1-20 July
    • (1997) J. Mark. , vol.61 , pp. 1-20
    • Smith, C.1    Cooper-Martin, E.2
  • 47
    • 33750685033 scopus 로고
    • Bad apples in bad barrels: A causal analysis of ethical decision-making behavior
    • Trevino L.K. Youngblood S.A. Bad apples in bad barrels: A causal analysis of ethical decision-making behavior J Appl Psychol 75 1990 378-385
    • (1990) J. Appl. Psychol. , vol.75 , pp. 378-385
    • Trevino, L.K.1    Youngblood, S.A.2
  • 48
    • 0002815002 scopus 로고
    • The dimensionality of consumption emotion patterns and consumer satisfaction
    • June
    • Westbrook R.A. Oliver R.L. The dimensionality of consumption emotion patterns and consumer satisfaction J Consum Res 18 1991 84-91 June
    • (1991) J. Consum. Res. , vol.18 , pp. 84-91
    • Westbrook, R.A.1    Oliver, R.L.2
  • 49
    • 0000418556 scopus 로고
    • Expectations and norms in models of consumer satisfaction
    • August
    • Woodruff R.B. Cadotte E.R. Jenkins R.L. Expectations and norms in models of consumer satisfaction J Mark Res 24 1987 296-304 August
    • (1987) J. Mark. Res. , vol.24 , pp. 296-304
    • Woodruff, R.B.1    Cadotte, E.R.2    Jenkins, R.L.3
  • 50
    • 58049133820 scopus 로고
    • The nature and determinants of customer expectations of service
    • Winter
    • Zeithaml V.A. Berry L.L. Parasuraman A. The nature and determinants of customer expectations of service J Acad Mark Sci 21 1993 1-13 Winter
    • (1993) J. Acad. Mark. Sci. , vol.21 , pp. 1-13
    • Zeithaml, V.A.1    Berry, L.L.2    Parasuraman, A.3


* 이 정보는 Elsevier사의 SCOPUS DB에서 KISTI가 분석하여 추출한 것입니다.