When You Can't Talk to Customers: Using Storyboards and Narratives to Elicit Empathy for Users

Proceedings of the International Conference on Designing Pleasurable Products and Interfaces

Volumn , Issue , 2003, Pages 120-125

  McQuaid, Heather L ^a   Goel, Aradhana ^a   McManus, Mickey ^a  

^a MAYA Design Inc   (United States)

Author keywords

Contextual inquiry; Direct experience storyboarding; Ethnographic research; Human centered design; Information architecture; Interdisciplinary; Interviews; Library; Narratives; Personas; Scenarios; Storyboards; Task analysis; Tiger teams; User centered design

Indexed keywords

CONTEXTUAL INQUIRY; ETHNOGRAPHIC RESEARCH; HUMAN-CENTERED DESIGN; TASK ANALYSIS;

CUSTOMER SATISFACTION; INFORMATION ANALYSIS; LIBRARIES; PROJECT MANAGEMENT; RESEARCH;

PRODUCT DESIGN;

EID: 1642308108     PISSN: None     EISSN: None     Source Type: Conference Proceeding    
DOI: None     Document Type: Conference Paper

References (7)

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2. Cooper, A. (1999). The Inmates are Running the Asylum. SAMS, a division of Macmillan Computer Publishing, Indianapolis IN.
3. Hackos, J. T., and Redish, J. C. (1998). User and Task Analysis for Interface Design. John Wiley & Sons, Inc.
4. Hawthorne, C. (October, 2002). IDEO's Design Cure. Metropolis Magazine.
5. Jordan, P. W. (1998). An Introduction to Usability. Taylor & Francis, London
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7. Sanders, E. B. -N. (2000). Generative tools for co-designing. In Proceedings of CoDesigning. Springer, London.