Perceived resistance, user resistance and managers' performance in the Malaysian port industry

Aslib Proceedings: New Information Perspectives

Volumn 60, Issue 3, 2008, Pages 242-264

  Norzaidi, Mohd Daud ^a   Chong, Siong Choy ^b   Salwani, Mohamed Intan ^a  

^a UNIVERSITI TEKNOLOGI MARA   (Malaysia)

^b Putra International College   (Malaysia)

Author keywords

Information systems; Intranets; Malaysia; Mathematical modelling; Middle managers

Indexed keywords

INTRANETS; MANAGERS; MATHEMATICAL MODELS; NETWORK SECURITY;

INTRANET USAGE; PORT INDUSTRIES; TASK TECHNOLOGY FIT MODELS; USER RESISTANCE;

INFORMATION SYSTEMS;

EID: 44349170482     PISSN: 0001253X     EISSN: None     Source Type: Journal    
DOI: 10.1108/00012530810879114     Document Type: Article

References (42)

1. Ajzen, I. (1991), "The theory of planned behaviour", Organizational Behaviour and Human Decision Processes, Vol. 50 No. 2, pp. 179-211.
2. Al-Gahtani, S.S. (2004), "Computer technology acceptance success factors in Saudi Arabia: an exploratory study", Journal of Global Information Technology Management, Vol. 7 No. 1, pp. 5-29.
3. Bagozzi, R.P. and Phillips, L.W. (1982), "Representing and testing organisation theories: a holistic construal", Administrative Science Quarterly, Vol. 27 No. 3, pp. 459-89.
4. Browne, M.W. and Cudek, R. (1993), "Alternative ways of assessing model fit", in Bollen, K.A. and Long, J.S. (Eds), Testing Structural Equation Models, Sage Publications, Newbury Park, CA.
5. Bukhari, R.H. (2005), "The relationship between system usage and user satisfaction: a meta-analysis", The Journal of Enterprise Information Management, Vol. 18 No. 2, pp. 211-34.
6. Choi, B., Poon, S.K. and Davis, J.G. (2008), "Effects of knowledge management strategy on organisational performance: a complimentary theory-based approach", Omega, Vol. 36 No. 2, pp. 235-51.
7. Davidson, R.S. and Walley, P.B. (1985), "Computer fear and addiction: analysis prevention and possible modification", Journal of Organizational Behaviour Management, Vol. 6 Nos 3/4, pp. 37-51.
8. Davis, F.D. (1989), "Perceived usefulness, perceived ease of use and user acceptance of information technology", MIS Quarterly, Vol. 13 No. 3, pp. 319-42.
9. DeLone, W.H. and McLane, E.R. (1992), "Information systems success: the quest for the dependent variable", Information Systems Research, Vol. 3 No. 1, pp. 60-95.
10. Dewan, N.A., Lorenzi, N.M. and Zheng, S. (2004), "Overcoming resistance to new technology", Behavioral Health Management, Vol. 24 No. 1, pp. 28-32.
11. Fishbein, M. and Ajzen, I. (1975), Belief, Attitude, Intention and Behaviour: An Introduction to Theory and Research, Addison-Wesley, Reading, MA.
12. Fisher, W. and Wesolkowski, S. (1999), "The social and economic costs of technology resistance", IEEE Canadian Review, Vol. 31, pp. 14-17.
13. Goodhue, D.L. and Thompson, R.L. (1995), "Task-technology fit and individual performance", MIS Quarterly, Vol. 19 No. 2, pp. 213-36.
14. Hair, J.F., Anderson, R.E., Tatham, R.L. and Black, W.C. (1998), Multivariate Data Analysis, Prentice-Hall, Upper Saddle River, NJ.
15. Horton, R.P., Buck, P., Waterson, P.E. and Clegg, C.W. (2001), "Explaining intranet use with the technology acceptance model", Journal of Information Technology, Vol. 16 No. 4, pp. 237-49.
16. Hussey, J. and Hussey, R. (1997), Business Research: A Practical Guide for Undergraduate and Postgraduate Students, Macmillan, London.
17. Jones, M.A., LoPresti, F., Naphtali, Z. and Whitney, M. (1999), "SPSS for Microsoft Windows", available at: www.nyu.edu/its/ (accessed 2 March 2005).
18. Joshi, K. (2005), "Understanding user resistance and acceptance during the implementation of an order management system: a case study using the equity implementation model", Journal of Information Technology Case and Application Research, Vol. 7 No. 1, pp. 6-20.
19. Lapointe, L. and Rivard, S. (2005), "A multilevel model of resistance to information technology implementation", MIS Quarterly, Vol. 29 No. 3, pp. 461-86.
20. Leonard, B.D.A. and Deschamps, I. (1988), "Managerial influences in the implementation of new technology", Management Science, Vol. 34 No. 10, pp. 1252-65.
21. Malhotra, Y. and Galletta, D.F. (1999), "Extending the technology acceptance model to account for social influence: theoretical bases and empirical validation", Proceedings of the 32nd Hawaii International Conference on System Science, Maui, HI, pp. 1-14.
22. Markus, M.L. (1983), "Power, politics, and MIS implementation", Communications of the ACM, Vol. 25 No. 6, pp. 430-44.
23. Martin, N.M. (2002), "Task-technology fit: brick and mortar beware?", Journal of Academy of Business, Vol. 1 No. 2, pp. 278-81.
24. Martinko, M.J., Henry, J.W. and Zmud, R.W. (1996), "An attribute explanation of individual resistance to the introduction of information technologies in the workplace", Behaviour and Information Technology, Vol. 15 No. 5, pp. 313-30.
25. Miles, J.N.V. (2000), "Statistical software for microcomputer: AMOS 4.0", British Journal of Mathematics and Statistical Psychology, Vol. 53 No. 1, pp. 141-4.
26. Milman, Z. and Hartwick, J. (1987), "The impact of automated office systems on middle managers and their work", MIS Quarterly, Vol. 11 No. 4, pp. 479-91.
27. Moore, G.C. and Benbasat, I. (1993), "An empirical examination of a model of the factors affecting utilisation of information technology end users", working paper, University of British Columbia, Vancouver.
28. Norzaidi, M.D. and Intan Salwani, M. (2007a), "TECHRPOVED model: a new invention of information technology (IT) diagnostic tool", paper presented at Invention and New Products (INPEX), Pittsburgh, PA.
29. Norzaidi, M.D. and Intan Salwani, M. (2007b), "TECHRPOVED model: new information technology (IT) management tool", paper presented at the International Conference of Logistics, Services, and Management Operations (LSOM) and Business Information Technology (BIT), Seoul.
30. Norzaidi, M.D. and Intan Salwani, M. (2007c), Information Technology (IT) Management Models: An Introduction, University Publication Centre, Shah Alam.
31. Norzaidi, M.D., Chong, S.C., Intan Salwani, M. and Rafidah, K. (2008), "A study of intranet usage and resistance in Malaysia's port industry", Journal of Computer Information Systems, forthcoming.
32. Norzaidi, M.D., Chong, S.C., Murali, R. and Intan Salwani, M. (2007), "Intranet usage and managers' performance in the port industry", Industrial Management & Data Systems, Vol. 107 No. 8, pp. 1227-50.
33. Nunnally, J.C. (1978), Psychometric Theory, McGraw-Hill, New York, NY.
34. Roscoe, J.T. (1975), Fundamental Research Statistics for the Behavioural Sciences, Holt, Rinehart & Wilson, New York, NY.
35. Seddon, P. and Kiew, M. (1995), "A partial test and development of the DeLone and McLean model of IS success", Proceedings of the 15th International Conference on Information Systems, Vancouver, pp. 99-110.
36. Segars, A.H. and Grover, V. (1993), "Re-examining perceived ease of use and usefulness: a confirmatory factor analysis", MIS Quarterly, Vol. 17 No. 4, pp. 517-25.
37. Sekaran, U. (2003), Research Methods for Business, Wiley, New York, NY.
38. Teo, T.S.H. (2001), "Demographic and motivation variables associated with internet usage activities", Internet Research: Electronic Networking Applications and Policy, Vol. 11 No. 2, pp. 125-37.
39. Trice, A.W. and Treacy, M.E. (1988), "Utilisation as dependent variable in MIS research", Data Base, Vol. 19 Nos 3/4, pp. 33-41.
40. Tu, C.H. (2002), "The measurement of social presence in an online learning environment", Journal of E-Learning, Vol. 1 No. 2, pp. 34-45.
41. White, S. and Mitchell, T. (1979), "Job enrichment versus social cues: a comparison and competitive test", Journal of Personality and Social Psychology, Vol. 40, pp. 650-63.
42. Davis, F.D., Bagozzi, R.P. and Warshaw, P.R. (1989), "User acceptance of computer technology: a comparison of two theoretical models", Management Science, Vol. 35 No. 8, pp. 982-1003.