Estimating value in service systems: A case study of a repair service system

IBM Systems Journal

Volumn 47, Issue 1, 2008, Pages 87-100

  Caswell, Nathan S ^a   Nikolaou, Christos ^b   Sairamesh, Jakka ^a   Bitsaki, Marina ^b   Koutras, Georgios D ^b   Iacovidis, Giorgos ^b  

^a IBM T J WATSON RESEARCH CENTER   (United States)

^b UNIVERSITY OF CRETE   (Greece)

Author keywords

[No Author keywords available]

Indexed keywords

GRAPH THEORY; INFORMATION SYSTEMS; MATHEMATICAL MODELS; REPAIR; SYSTEMS ANALYSIS;

SERVICE SYSTEM; SERVICE-ORIENTED ECONOMY;

INFORMATION SERVICES;

EID: 44249103489     PISSN: 00188670     EISSN: None     Source Type: Journal    
DOI: 10.1147/sj.471.0087     Document Type: Article

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