Determining a cost-effective customer service level

Supply Chain Management

Volumn 13, Issue 3, 2008, Pages 225-232

  Jeffery, Mariah M ^a   Butler, Renee J ^b   Malone, Linda C ^c  

^a IBM   (United States)

^b SOUTHERN POLYTECHNIC STATE UNIVERSITY   (United States)

^c University of Central Florida   (United States)

Author keywords

Cost effectiveness; Customer service management; Customer services quality; Electronics industry; Inventory management

Indexed keywords

EID: 43449124457     PISSN: 13598546     EISSN: None     Source Type: Journal    
DOI: 10.1108/13598540810871262     Document Type: Article

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