메뉴 건너뛰기




Volumn 21, Issue 3, 2004, Pages 337-358

Behind the Web site: An inside look at the production of Web-based textual government information

Author keywords

Content approval processes; Content management; Controversial content; Government information; Government information management; Public administration; Web site

Indexed keywords


EID: 4344681302     PISSN: 0740624X     EISSN: None     Source Type: Journal    
DOI: 10.1016/j.giq.2004.04.004     Document Type: Article
Times cited : (54)

References (97)
  • 2
    • 0033115225 scopus 로고    scopus 로고
    • Government information: From inaccessibility to your desktop and back again
    • Sprehe J. Government information: From inaccessibility to your desktop and back again Journal of the American Society for Information Science 50 4 1999 340-345
    • (1999) Journal of the American Society for Information Science , vol.50 , Issue.4 , pp. 340-345
    • Sprehe, J.1
  • 3
    • 4344630438 scopus 로고    scopus 로고
    • Developing a basic research program for digital government: Information, organizations and governance
    • National Center for Digital Government, Kennedy School of Government, Harvard University
    • Fountain J. Developing a basic research program for digital government: Information, organizations and governance 2002 National Center for Digital Government, Kennedy School of Government, Harvard University
    • (2002)
    • Fountain, J.1
  • 5
    • 85059049292 scopus 로고    scopus 로고
    • Hill group faults HHS for ideology
    • October 22
    • Connolly C. Hill group faults HHS for ideology Washington Post 2002, October 22 A25
    • (2002) Washington Post
    • Connolly, C.1
  • 6
    • 4344596046 scopus 로고    scopus 로고
    • Ideology trumps science at HHS, letter charges
    • OMB Watcher, October 28, Accessed September 19, 2003
    • OMB Watcher. 2002, October 28 Ideology trumps science at HHS, letter charges. Available: http://www.ombwatch.org Accessed September 19, 2003
    • (2002)
  • 7
    • 33847741057 scopus 로고    scopus 로고
    • Evaluation report: EPA's response to the World Trade Center Collapse: Challenges, Successes, and Areas for Improvement
    • EPA (Office of the Inspector General), August 21, Chapter 2 Council on Environmental Quality Influenced EPA Press Releases. U.S. Environmental Protection Agency Report No. 2003-P-00012
    • EPA (Office of the Inspector General). 2003, August 21 Evaluation report: EPA's response to the World Trade Center Collapse: Challenges, Successes, and Areas for Improvement. In Report No. 2003-P-00012 (pp. 14-17). Chapter 2 Council on Environmental Quality Influenced EPA Press Releases. U.S. Environmental Protection Agency
    • (2003) , pp. 14-17
  • 8
    • 4344622810 scopus 로고    scopus 로고
    • Task force on restriction on access to government information
    • GODORT, Accessed January 2004
    • GODORT. 2004 Task force on restriction on access to government information. Available: http://www2.library.unr.edu/dept/bgic/ Duncan/RAGI.html Accessed January 2004
    • (2004)
  • 9
    • 0036340566 scopus 로고    scopus 로고
    • Electronic government in the age of terrorism
    • Halchin L. Electronic government in the age of terrorism Government Information Quarterly 19 2002 243-254
    • (2002) Government Information Quarterly , vol.19 , pp. 243-254
    • Halchin, L.1
  • 10
    • 0003702692 scopus 로고    scopus 로고
    • Building the virtual state: Information technology and institutional change
    • Washington, DC: Brookings Institution Press
    • Fountain J.E. Building the virtual state: Information technology and institutional change 2001 Brookings Institution Press Washington, DC
    • (2001)
    • Fountain, J.E.1
  • 13
    • 4344628895 scopus 로고    scopus 로고
    • The study did not include content related to agency intranet sites or restricted access extranet sites
    • The study did not include content related to agency intranet sites or restricted access extranet sites.
  • 15
    • 0001073758 scopus 로고
    • Building theories from case study research
    • Eisenhardt K. Building theories from case study research Academy of Management Review 14 4 1989 532-550
    • (1989) Academy of Management Review , vol.14 , Issue.4 , pp. 532-550
    • Eisenhardt, K.1
  • 17
    • 35048902943 scopus 로고    scopus 로고
    • Can IT help government to restore public trust? Declining public trust and potential prospects of IT in the public sector
    • R. Sprague (Ed.), Proceedings of the 36th Hawaii International Conference on Systems Sciences, Vol. HICSS 03
    • Moon M.J. Can IT help government to restore public trust? Declining public trust and potential prospects of IT in the public sector Sprague R. Proceedings of the 36th Hawaii International Conference on Systems Sciences, Vol. HICSS 03 2003 IEEE Computer Society
    • (2003) IEEE Computer Society
    • Moon, M.J.1
  • 18
    • 0005949215 scopus 로고    scopus 로고
    • Implications of legal and organizational issues for urban digital government development
    • Cresswell A. Pardo T. Implications of legal and organizational issues for urban digital government development Government Information Quarterly 18 2001 269-278
    • (2001) Government Information Quarterly , vol.18 , pp. 269-278
    • Cresswell, A.1    Pardo, T.2
  • 19
    • 4243168441 scopus 로고    scopus 로고
    • America's online pursuits: The changing picture of who's online and what they do
    • December 22, Pew Internet and American Life Project [Online], Accessed January 2004
    • Madden M. 2003, December 22 America's online pursuits: The changing picture of who's online and what they do. Pew Internet and American Life Project [Online]. Pew Internet and American Life Project. Available: http://www.pewinternet.org Accessed January 2004
    • (2003) Pew Internet and American Life Project.
    • Madden, M.1
  • 20
    • 0242594784 scopus 로고    scopus 로고
    • The new face of government: Citizen-initiated contacts in the era of e-government
    • Thomas J. Streib G. The new face of government: Citizen-initiated contacts in the era of e-government Journal of Public Administration Research and Theory 13 1 2003 83-102
    • (2003) Journal of Public Administration Research and Theory , vol.13 , Issue.1 , pp. 83-102
    • Thomas, J.1    Streib, G.2
  • 21
    • 4344694483 scopus 로고    scopus 로고
    • E-government: What are citizens really looking for?
    • Gartner Research., (Andrea Di Maio No. COM-13-3960)
    • Gartner Research. 2002 E-government: What are citizens really looking for? (Andrea Di Maio No. COM-13-3960)
    • (2002)
  • 22
    • 0005281380 scopus 로고    scopus 로고
    • The evolution of e-government among municipalities: Rhetoric or reality?
    • Moon M. The evolution of e-government among municipalities: Rhetoric or reality? Public Administration Review 62 4 2002 424
    • (2002) Public Administration Review , vol.62 , Issue.4 , pp. 424
    • Moon, M.1
  • 24
    • 84944631278 scopus 로고    scopus 로고
    • Assessing the quality of a cross-national e-government Web site: A case study of the forum on strategic management knowledge exchange
    • R. Sprague (Ed.), Vol. HICSS 03 IEEE Computer Society
    • Barnes S. Vidgen R. Assessing the quality of a cross-national e-government Web site: A case study of the forum on strategic management knowledge exchange Sprague R. Proceedings of the 36th Hawaii International Conference on Systems Sciences, Vol. HICSS 03 2003 IEEE Computer Society
    • (2003) Proceedings of the 36th Hawaii International Conference on Systems Sciences
    • Barnes, S.1    Vidgen, R.2
  • 26
    • 0142055311 scopus 로고    scopus 로고
    • Reinventing the democratic governance project through information technology? A growing agency for debate
    • Kakabadse A. Kakabadse N. Kouzmin A. Reinventing the democratic governance project through information technology? A growing agency for debate Public Administration Review 63 1 2003 44-57
    • (2003) Public Administration Review , vol.63 , Issue.1 , pp. 44-57
    • Kakabadse, A.1    Kakabadse, N.2    Kouzmin, A.3
  • 27
    • 0345856375 scopus 로고    scopus 로고
    • Global information technology pressure and government accountability: The mediating effect of domestic context on Website openness
    • Welch E. Wong W. Global information technology pressure and government accountability: The mediating effect of domestic context on Website openness Journal of Public Administration Research and Theory 11 4 2001 509-538
    • (2001) Journal of Public Administration Research and Theory , vol.11 , Issue.4 , pp. 509-538
    • Welch, E.1    Wong, W.2
  • 28
    • 0011523371 scopus 로고    scopus 로고
    • Managing WWW in public administration: Uses and misuses
    • Huang C. Chao M. Managing WWW in public administration: Uses and misuses Government Information Quarterly 18 2001 357-373
    • (2001) Government Information Quarterly , vol.18 , pp. 357-373
    • Huang, C.1    Chao, M.2
  • 29
    • 0005505199 scopus 로고    scopus 로고
    • State and federal e-government in the United States, 2002
    • Brown University: Center for Public Policy
    • West D. State and federal e-government in the United States, 2002 2002 Center for Public Policy Brown University
    • (2002)
    • West, D.1
  • 31
    • 0038052575 scopus 로고    scopus 로고
    • A usability analysis of selected federal government Websites
    • Washington, DC: Andersen Office of Government Services
    • Andersen A usability analysis of selected federal government Websites 2002 Andersen Office of Government Services Washington, DC
    • (2002)
    • Andersen, A.1
  • 32
    • 0007036003 scopus 로고    scopus 로고
    • Performance measures for agency Websites
    • Washington, DC: GPO Access Federal Bulletin Board., Accessed February 2004
    • McClure C. Sprehe T. & Eschenfelder K. 2000 Performance measures for agency Websites. Washington, DC: GPO Access Federal Bulletin Board. Available: http://fedbbs.access.gpo.gov/library/download/ MEASURES/measures.pdf Accessed February 2004
    • (2000)
    • McClure, C.1    Sprehe, T.2    Eschenfelder, K.3
  • 34
    • 84937381574 scopus 로고    scopus 로고
    • The contribution of organizational factors in the success of electronic government commerce
    • Shi W. The contribution of organizational factors in the success of electronic government commerce International Journal of Public Administration 25 5 2002 629-657
    • (2002) International Journal of Public Administration , vol.25 , Issue.5 , pp. 629-657
    • Shi, W.1
  • 37
    • 0041029638 scopus 로고    scopus 로고
    • Designing good Web technologies for local governance reform: Good management or good democracy?
    • Musso J. Weare C. Hale M. Designing good Web technologies for local governance reform: Good management or good democracy? Political Communication 17 2000 1-19
    • (2000) Political Communication , vol.17 , pp. 1-19
    • Musso, J.1    Weare, C.2    Hale, M.3
  • 39
    • 0344460294 scopus 로고    scopus 로고
    • Government programs involving citizen access to Internet services
    • Markle Foundation
    • Birdsell D. Muzzio D. Government programs involving citizen access to Internet services (Markle Foundation) 1999 Markle Foundation
    • (1999)
    • Birdsell, D.1    Muzzio, D.2
  • 42
    • 4344697400 scopus 로고    scopus 로고
    • Content management tools such as Web entry forms for database-driven sites may aid in the maintenance of content, but these tools do not negate the need for someone to actually rewrite the existing text
    • Content management tools such as Web entry forms for database-driven sites may aid in the maintenance of content, but these tools do not negate the need for someone to actually rewrite the existing text.
  • 44
    • 4344594548 scopus 로고    scopus 로고
    • Evaluation of selected Websites at the US Department of Education: Increasing access to Web-based resources
    • Syracuse, NY: Information Institute of Syracuse
    • Hert C. Eschenfelder K. McClure C. Rubin J. Taffet M. Abend J. Pimentel D. Evaluation of selected Websites at the US Department of Education: Increasing access to Web-based resources 1999 Information Institute of Syracuse Syracuse, NY
    • (1999)
    • Hert, C.1    Eschenfelder, K.2    McClure, C.3    Rubin, J.4    Taffet, M.5    Abend, J.6    Pimentel, D.7
  • 45
    • 6944250483 scopus 로고    scopus 로고
    • How do government agencies manage the text content on their Web sites? A framework to compare Web content management practices
    • Eschenfelder K.R. How do government agencies manage the text content on their Web sites? A framework to compare Web content management practices Library and Information Science Research 26 4 2004
    • (2004) Library and Information Science Research , vol.26 , Issue.4
    • Eschenfelder, K.R.1
  • 46
    • 0003242777 scopus 로고    scopus 로고
    • Reinventing local governments and the e-government initiative
    • July/August
    • Ho A. Reinventing local governments and the e-government initiative Public Administration Review 62 4 2002, July/August 434-444
    • (2002) Public Administration Review , vol.62 , Issue.4 , pp. 434-444
    • Ho, A.1
  • 48
    • 4344616656 scopus 로고    scopus 로고
    • Ibid
    • I b i d
  • 50
    • 4344657287 scopus 로고    scopus 로고
    • Ibid
    • I b i d
  • 52
  • 54
    • 0346203912 scopus 로고    scopus 로고
    • Managing government Web services in Florida: Issues and lessons
    • G. David Garson (Ed.), New York: Marcel Dekker
    • Coursey D. Killingsworth J. Managing government Web services in Florida: Issues and lessons David Garson G. Handbook of public information systems 2000 331-344 Marcel Dekker New York
    • (2000) Handbook of Public Information Systems , pp. 331-344
    • Coursey, D.1    Killingsworth, J.2
  • 57
    • 4344678317 scopus 로고    scopus 로고
    • The data described in this paper were drawn from a larger study of how state agencies manage the textual content on their Web sites and the processes by which content is produced and approved for publication (Eschenfelder, in press). This paper focuses primarily on data describing how agency staff members decide what types of content to publish
    • The data described in this paper were drawn from a larger study of how state agencies manage the textual content on their Web sites and the processes by which content is produced and approved for publication (Eschenfelder, in press). This paper focuses primarily on data describing how agency staff members decide what types of content to publish
  • 60
    • 0003422273 scopus 로고    scopus 로고
    • Collecting and interpreting qualitative materials
    • Thousand Oaks: Sage
    • Denzin N. Lincoln Y. Collecting and interpreting qualitative materials 1998 Sage Thousand Oaks
    • (1998)
    • Denzin, N.1    Lincoln, Y.2
  • 61
    • 4344694482 scopus 로고    scopus 로고
    • All the agency names used in this article are pseudonyms
    • All the agency names used in this article are pseudonyms.
  • 62
    • 4344655497 scopus 로고    scopus 로고
    • The figures in the table are rounded off to help preserve the confidentiality of the participating agencies
    • The figures in the table are rounded off to help preserve the confidentiality of the participating agencies
  • 63
    • 4344708371 scopus 로고    scopus 로고
    • This paper uses the term "program" to refer to all agency subunits (e.g., divisions, bureaus, and programs).Most of the subunits participating in the study were bureaus or programs within larger bureaus
    • This paper uses the term "program" to refer to all agency subunits (e.g., divisions, bureaus, and programs). Most of the subunits participating in the study were bureaus or programs within larger bureaus
  • 64
    • 4344579221 scopus 로고    scopus 로고
    • The vast majority of content at each agency was published on agency-controlled servers and identified with file names using the agency URL, A few programs maintained applications on outsourced servers. This content would not have appeared in the results
    • The vast majority of content at each agency was published on agency-controlled servers and identified with file names using the agency URL (e.g., http://www.agencyname.state.us/programarea/program1). A few programs maintained applications on outsourced servers. This content would not have appeared in the results.
  • 65
    • 4344567378 scopus 로고    scopus 로고
    • The state statutes described the process by which agencies should submit reports to the state legislature (i.e., who to give the report to, how many copies). When the legislature required a report from an agency, it typically made reference to the section of the statutes describing the process. It is possible that some report requirements did not reference this section
    • The state statutes described the process by which agencies should submit reports to the state legislature (i.e., who to give the report to, how many copies). When the legislature required a report from an agency, it typically made reference to the section of the statutes describing the process. It is possible that some report requirements did not reference this section
  • 67
    • 0004245184 scopus 로고    scopus 로고
    • Qualitative inquiry and research design: Choosing among five traditions
    • Thousand Oaks: Sage
    • Creswell J. Qualitative inquiry and research design: Choosing among five traditions 1998 Sage Thousand Oaks
    • (1998)
    • Creswell, J.1
  • 69
    • 84969543126 scopus 로고    scopus 로고
    • The importance of articulation work to agency content management: Balancing publication and control
    • Web staff did disagree with upper level management on other aspects of the content review process. Readers interested in the review process should refer to , Proceedings of the 36th Annual Hawaii International Conference on Systems Sciences (HICSS-36) IEEE Computing Society., Accessed January 2003
    • Web staff did disagree with upper level management on other aspects of the content review process. Readers interested in the review process should refer to Eschenfelder, K. R. (2003). The importance of articulation work to agency content management: Balancing publication and control. Proceedings of the 36th Annual Hawaii International Conference on Systems Sciences (HICSS-36) IEEE Computing Society. Available: http://www.hicss.hawaii.edu. Accessed January 2003.
    • (2003)
    • Eschenfelder, K.R.1
  • 70
  • 73
    • 4344573290 scopus 로고    scopus 로고
    • Federal reporting requirements (in terms of publications or data) are substantial. For example, a search of the U.S. Department of Transportation site for documents, which contained the state name in the title of the document, generated 406 results. This suggests that the case site is providing a great deal of information to the U.S. DOT
    • Federal reporting requirements (in terms of publications or data) are substantial. For example, a search of the U.S. Department of Transportation site for documents, which contained the state name in the title of the document, generated 406 results. This suggests that the case site is providing a great deal of information to the U.S. DOT
  • 74
    • 4344684301 scopus 로고    scopus 로고
    • Not all agencies reported the number of statutory changes per year
    • Not all agencies reported the number of statutory changes per year
  • 76
    • 4344582440 scopus 로고    scopus 로고
    • This paper provides only a summary description of the content production, review, and approval processes at each case site. Readers interested in these processes and agency and program level differences between these processes should see Eschenfelder
    • This paper provides only a summary description of the content production, review, and approval processes at each case site. Readers interested in these processes and agency and program level differences between these processes should see Eschenfelder
  • 77
    • 4344633268 scopus 로고    scopus 로고
    • Percent of time spent on Web work varied by programs within agencies. While the numbers in the table represent the most common response for each agency, at least one program within each agency had full-time Web staff
    • Percent of time spent on Web work varied by programs within agencies. While the numbers in the table represent the most common response for each agency, at least one program within each agency had full-time Web staff
  • 79
    • 4344559741 scopus 로고    scopus 로고
    • Not all PDF files produced are done as part of a "basic" content strategy. In some cases, PDF may be preferred-regardless of the availability of resources or other factors. For example, agencies posting legal documents may choose a PDF format in order to best retain the original formatting and appearance of the document
    • Not all PDF files produced are done as part of a "basic" content strategy. In some cases, PDF may be preferred-regardless of the availability of resources or other factors. For example, agencies posting legal documents may choose a PDF format in order to best retain the original formatting and appearance of the document
  • 80
    • 84938050707 scopus 로고
    • The comparative analysis of structure and technology: A critical appraisal
    • Gerwin D. The comparative analysis of structure and technology: A critical appraisal Academy of Management Review 4 1 1979 41-51
    • (1979) Academy of Management Review , vol.4 , Issue.1 , pp. 41-51
    • Gerwin, D.1
  • 81
    • 4344578322 scopus 로고
    • Technology and the study of organizations: An overview and appraisal
    • Gillespie D. Mileti D. Technology and the study of organizations: An overview and appraisal Academy of Management Review 2 1 1977 7-16
    • (1977) Academy of Management Review , vol.2 , Issue.1 , pp. 7-16
    • Gillespie, D.1    Mileti, D.2
  • 82
    • 0022309309 scopus 로고
    • The fit between technology and structure as a predictor of performance in nursing subunits
    • Alexander J. Randolph W. The fit between technology and structure as a predictor of performance in nursing subunits Academy of Management Journal 28 4 1985 844-859
    • (1985) Academy of Management Journal , vol.28 , Issue.4 , pp. 844-859
    • Alexander, J.1    Randolph, W.2
  • 83
    • 2942552437 scopus 로고    scopus 로고
    • National Cancer Institute, Accessed February 12, 2004
    • National Cancer Institute. (2004). Research-based Web design and usability guidelines. Available: http://usability.gov/guidelines/ index.html Accessed February 12, 2004
    • (2004) Research-based Web Design and Usability Guidelines
  • 88
    • 4344612961 scopus 로고    scopus 로고
    • OMB Watcher
    • OMB Watcher (2002)
    • (2002)
  • 90
    • 4344679658 scopus 로고    scopus 로고
    • EPA
    • EPA (2003)
    • (2003)
  • 91
    • 4344662719 scopus 로고    scopus 로고
    • Ibid
    • I b i d.
  • 92
    • 4344687609 scopus 로고    scopus 로고
    • Critical study minus criticism of justice dept
    • October 31
    • Johnston D. Lichtblau E. Critical study minus criticism of justice dept. New York Times 2003, October 31
    • (2003) New York Times , pp. 1
    • Johnston, D.1    Lichtblau, E.2
  • 95
    • 0003673656 scopus 로고    scopus 로고
    • Sorting things out: Classification and its consequences
    • Cambridge, MA: MIT Press
    • Bowker G. Star S. Sorting things out: Classification and its consequences 1999 MIT Press Cambridge, MA
    • (1999)
    • Bowker, G.1    Star, S.2
  • 96
    • 4344584304 scopus 로고    scopus 로고
    • Social informatics in the information sciences: Perspectives, trends and research opportunities
    • B. Cronin, & D. Shaw (Eds.), Silverspring, MD: American Society for Information Science and Technology
    • Sawyer S. Eschenfelder K. Social informatics in the information sciences: Perspectives, trends and research opportunities In: Cronin B. Shaw D.(Eds.) Annual Review of Information Science and Technology 2002 American Society for Information Science and Technology Silverspring, MD
    • (2002) Annual Review of Information Science and Technology
    • Sawyer, S.1    Eschenfelder, K.2
  • 97
    • 84986120893 scopus 로고    scopus 로고
    • The customer is always right, but whose customer is more important? Conflict and Web site classification schemes
    • Eschenfelder K.R. The customer is always right, but whose customer is more important? Conflict and Web site classification schemes Information Technology and People 16 4 2003 419 439
    • (2003) Information Technology and People , vol.16 , Issue.4 , pp. 419-439
    • Eschenfelder, K.R.1


* 이 정보는 Elsevier사의 SCOPUS DB에서 KISTI가 분석하여 추출한 것입니다.