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The data described in this paper were drawn from a larger study of how state agencies manage the textual content on their Web sites and the processes by which content is produced and approved for publication (Eschenfelder, in press). This paper focuses primarily on data describing how agency staff members decide what types of content to publish
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All the agency names used in this article are pseudonyms.
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The figures in the table are rounded off to help preserve the confidentiality of the participating agencies
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63
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4344708371
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This paper uses the term "program" to refer to all agency subunits (e.g., divisions, bureaus, and programs). Most of the subunits participating in the study were bureaus or programs within larger bureaus
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64
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4344579221
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-
The vast majority of content at each agency was published on agency-controlled servers and identified with file names using the agency URL (e.g., http://www.agencyname.state.us/programarea/program1). A few programs maintained applications on outsourced servers. This content would not have appeared in the results.
-
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65
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4344567378
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The state statutes described the process by which agencies should submit reports to the state legislature (i.e., who to give the report to, how many copies). When the legislature required a report from an agency, it typically made reference to the section of the statutes describing the process. It is possible that some report requirements did not reference this section
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The state statutes described the process by which agencies should submit reports to the state legislature (i.e., who to give the report to, how many copies). When the legislature required a report from an agency, it typically made reference to the section of the statutes describing the process. It is possible that some report requirements did not reference this section
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Web staff did disagree with upper level management on other aspects of the content review process. Readers interested in the review process should refer to Eschenfelder, K. R. (2003). The importance of articulation work to agency content management: Balancing publication and control. Proceedings of the 36th Annual Hawaii International Conference on Systems Sciences (HICSS-36) IEEE Computing Society. Available: http://www.hicss.hawaii.edu. Accessed January 2003.
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-
Federal reporting requirements (in terms of publications or data) are substantial. For example, a search of the U.S. Department of Transportation site for documents, which contained the state name in the title of the document, generated 406 results. This suggests that the case site is providing a great deal of information to the U.S. DOT
-
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4344684301
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Not all agencies reported the number of statutory changes per year
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76
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4344582440
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This paper provides only a summary description of the content production, review, and approval processes at each case site. Readers interested in these processes and agency and program level differences between these processes should see Eschenfelder
-
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Percent of time spent on Web work varied by programs within agencies. While the numbers in the table represent the most common response for each agency, at least one program within each agency had full-time Web staff
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79
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4344559741
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Not all PDF files produced are done as part of a "basic" content strategy. In some cases, PDF may be preferred-regardless of the availability of resources or other factors. For example, agencies posting legal documents may choose a PDF format in order to best retain the original formatting and appearance of the document
-
Not all PDF files produced are done as part of a "basic" content strategy. In some cases, PDF may be preferred-regardless of the availability of resources or other factors. For example, agencies posting legal documents may choose a PDF format in order to best retain the original formatting and appearance of the document
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