Trusting in the New NHS: Instrumental versus communicative action

Sociology of Health and Illness

Volumn 30, Issue 3, 2008, Pages 349-363

  Brown, Patrick R ^a  

^a UNIVERSITY OF KENT   (United Kingdom)

Author keywords

Clinical governance; Communication; Rationality; Risk; Trust

Indexed keywords

ARTICLE; GOVERNMENT REGULATION; HEALTH CARE POLICY; INTERPERSONAL COMMUNICATION; LEGAL ASPECT; NATIONAL HEALTH SERVICE; ORGANIZATION AND MANAGEMENT; PATIENT SATISFACTION; PUBLIC HOSPITAL; THEORETICAL MODEL; TRUST; UNITED KINGDOM;

COMMUNICATION; GOVERNMENT REGULATION; GREAT BRITAIN; HEALTH CARE REFORM; HOSPITALS, PUBLIC; MODELS, THEORETICAL; PATIENT SATISFACTION; STATE MEDICINE; TRUST;

EID: 42549144896     PISSN: 01419889     EISSN: 14679566     Source Type: Journal    
DOI: 10.1111/j.1467-9566.2007.01065.x     Document Type: Article

References (65)

1. Abbott, A. (1988) The System of Professions: an Essay on the Division of Expert Labor. Chicago : University of Chicago Press.
2. Adler, P. (2001) Market, hierarchy, and trust: the knowledge economy and the future of capitalism, Organization Science, 12, 2, 215 34.
3. Alaszewski, A. (2002) The impact of the Bristol Royal Infirmary disaster and inquiry on public services in the UK, Journal of Interprofessional Care. 16, 4, 371 8.
4. Alaszewski, A. (2006) Health and risk. In Taylor-Gooby, P. Zinn, J. (eds) Risk in Social Science. Oxford : Oxford University Press.
5. Alaszewski, A. Brown, P. (2007) Risk, uncertainty and knowledge, Health, Risk and Society, 9, 1, 1 10.
6. Baggott, R. (2002) Regulatory politics, health professionals, and the public interest. In Allsop, J. Saks, M. (eds) Regulating the Health Professions. London : Routledge.
7. nd Edition. Abingdon : Radcliffe Medical Press.
8. Brown, R. (2000) Activities of accident and emergency consultants - a time and motion study, Journal of Accident and Emergency Medicine, 17, 122 5.
9. Calnan, M. Sanford, E. (2004) Public trust in health care: the system or the doctor, Quality and Safety in Health Care, 13, 92 7.
10. Castel, R. (1991) From dangerousness to risk. In Burchell, G., Gordon, C. Miller, P. (eds) The Foucault Effect - Studies in Governmentality. Hemel Hempstead : Harvester Wheatsheaf.
11. Dasgupta, P. (1988) Trust as a commodity. In Gambetta, D. (ed.) Trust: Making and Breaking Cooperative Relations. Oxford : Basil Blackwell.
12. Department of Health (1997) The New NHS, Modern, Dependable. London : TSO.
13. Department of Health (1998) A First class Service - Quality in the New NHS. London : TSO.
14. Department of Health (2000) The NHS Plan: a Plan for Investment, a Plan for Reform. [internet site]. Available: < http://www.dh.gov.uk/assetRoot/04/ 05/57/83/04055783.pdf > Accessed 11 November 2005.
15. Department of Health (2001a) A Commitment to Quality, a Quest for Excellence: a Statement on behalf of the Government, the Medical Profession and the NHS. [internet site]. Available: < http://www.dh.gov.uk/assetRoot/04/06/ 50/56/04065056.pdf > Accessed 11 November 2005.
16. Department of Health (2001b) Building a Safer NHS for Patients: Implementing an Organisation with a Memory. [internet site]. Available: < http://www.dh.gov.uk/assetRoot/04/05/80/94/04058094.pdf > Accessed 11 November 2005.
17. Department of Health the National Audit Office (2005) A Safer Place for Patients: Learning to Improve Patient Safety. [internet site]. Available: < http://www.nao.org.uk/publications/nao_reports/05-06/0506456.pdf > Accessed 11 November 2005.
18. Dunn, J. (1988) Trust and political agency. In Gambetta, D. (ed.) Trust: Making and Breaking Cooperative Relations. Oxford : Basil Blackwell.
19. nd Edition. Boulder : Paradigm.
20. Flynn, R. (2002) Clinical governance and governmentality, Health, Risk and Society, 4, 2, 155 70.
21. Freedman, D. (2002) Clinical governance - bridging management and clinical approaches to quality in the UK, Clinica Chimica Acta, 319, 133 41.
22. Freeman, T. Walshe, K. (2004) Achieving progress through clinical governance? A national study of healthcare managers' perceptions in the NHS in England, Quality and Safety in Health Care, 13, 5, 335 43.
23. Freidson, E. (1970) Profession of Medicine: a Study of the Sociology of Applied Knowledge. Chicago : University of Chicago Press.
24. Fugelli, P. (2001) Trust - in general practice, British Journal of General Practice, 51, 575 9.
25. Furedi, F. (1997) Culture of Fear: Risk taking and the Morality of Low Expectation. London : Cassell.
26. Gallivan, M. Depledge, G. (2003) Trust, control and the role of interorganizational systems in electronic partnerships, Information Systems Journal, 13, 2, 159 90.
27. Giddens, A. (1990) The Consequences of Modernity. Cambridge : Polity.
28. Giddens, A. (1994) Living in a post-traditional society. In Beck, U., Giddens, A. Lash, S. (eds) Reflexive Modernisation: Politics, Tradition and Aesthetics in the Modern Social Order. Cambridge : Polity.
29. Gilson, L. (2003) Trust and the development of health care as a social institution, Social Science and Medicine, 56, 1453 68.
30. Goffman, E. (1959) The Presentation of Self in Everyday Life. Garden City : Doubleday.
31. Habermas, J. (1971) Toward a Rational Society: Student Protest, Science and Politics. London : Heinemann.
32. Habermas, J. (1974) Theory and Practice. London : Heinemann.
33. Habermas, J. (1975) Legitimation Crisis. Boston : Beacon.
34. Habermas, J. (1987) Theory of Communicative Action. Volume Two: Lifeworld and System: a Critique of Functionalist Reason. Cambridge : Polity.
35. Hardey, M. (1999) Doctor in the house: the Internet as a source of lay health knowledge and the challenge to expertise, Sociology of Health and Illness, 21, 6, 820 35.
36. Harrison, A. (1999) Accountability. In Appleby, J. Harrison, A. (eds) Health Care UK 1999/2000: the King's Fund Review of Health Policy. London : Kings Fund.
37. Harrison, S. Dowswell, G. (2002) Autonomy and bureaucratic accountability in primary care: what English general practitioners say, Sociology of Health and Illness, 24, 2, 208 26.
38. Harrison, S., Dowswell, G. Wright, J. (2002) Practice nurses and clinical guidelines in a changing primary care context: an empirical study, Journal of Advanced Nursing, 39, 3, 299 307.
39. Harrison, S. Smith, C. (2004) Trust and moral motivation: redundant resources in health and social care, Policy and Politics, 32, 3, 371 86.
40. Hochschild, A. (1983) The Managed Heart: Commercialization of Human Feeling. Berkeley : University of California Press.
41. Hood, C. (2005) Discussant of: M. Calnan and R. Rowe - Trust Relations in the New NHS: Theoretical and Methodological Challenges. Paper presented at - Taking Stock of Trust. London School of Economics and Political Science - 12 December 2005.
42. Jadad, A. Gagliardi, A. (1998) Rating health information on the internet - navigating to knowledge or to Babel? Journal of the American Medical Association, 279, 611 14.
43. Kennedy, H. (2004) Just Law: the Changing Face of Justice - and why it Matters to Us All. London : Secker and Warburg.
44. Kierkegaard, S. (1957) Concept of Dread. Princeton : Princeton University Press.
45. Lam, A. (2000) Tacit knowledge, organizational learning and societal institutions - an integrated framework, Organization Studies, 21, 487 513.
46. Lewis, J. Weigert, A. (1985) Trust as a social reality, Social Forces, 63, 967 85.
47. Luhmann, N. (1979) Trust and Power. Chichester : Wiley.
48. Luhmann, N. (1988) Familiarity, confidence, trust: problems and alternatives. In Gambetta, D. (ed.) Trust: Making and Breaking Cooperative Relations. Oxford : Basil Blackwell.
49. Lupton, D. (1999) Risk. London : Routledge.
50. Marcuse, H. (1989) From ontology to technology: fundamental tendencies of industrial society. In Bronner, S. Kellner, D. (eds) Critical Theory and Society: A Reader. London : Routledge.
51. Maynard, A. (2003) An economic approach to clinical governance. In Pickering, S. Thompson, J. (eds) Clinical Governance and Best Value: Meeting the Modernisation Agenda. Edinburgh : Churchill Livingstone.
52. McGlynn, E. (1997) Six challenges in measuring the quality of health care, Health Affairs, 16, 7 21.
53. Mechanic, D. (2001) How should hamsters run? Some observations about sufficient patient time in primary care, British Medical Journal, 323, 266 8.
54. Möllering, G. (2001) The nature of trust: from Georg Simmel to a theory of expectation, interpretation and suspension, Sociology, 35, 403 20.
55. MORI (2004) In Search of Lost Trust. London : MORI.
56. Power, M. (2004) The Risk Management of Everything: Rethinking the Politics of Uncertainty. London : Demos.
57. Scambler, G. (2001) Introduction: Unfolding themes of an incomplete project. In Scambler, G. (ed.) Habermas, Critical Theory and Health. London : Routledge.
58. Scambler, G. Britten, N. (2001) System, lifeworld and doctor-patient interaction: issues of trust in a changing world. In Scambler, G. (ed.) Habermas, Critical Theory and Health. London : Routledge.
59. nd Edition. London : Routledge.
60. Smith, J., Walshe, K. Hunter, D. (2001) The 'redisorganisation' of the NHS, British Medical Journal, 323, 1262 3.
61. Stevenson, F. Scambler, G. (2005) The relationship between medicine and the public: the challenge of concordance, Health, 9, 1, 5 21.
62. Sztompka, P. (1999) Trust: a Sociological Theory. Cambridge : Cambridge University Press.
63. Taylor-Gooby, P. (1999) Markets and motives: trust and egoism in welfare markets, Journal of Social Policy, 28, 1, 97 114.
64. Williams, G. Poppay, J. (2001) Lay health knowledge and the concept of the lifeworld. In Scambler, G. (ed.) Habermas, Critical Theory and Health. London : Routledge.
65. Williams, R. (2005) In whom do we trust? Archbishop of Canterbury's Easter Lecture Series: Canterbury Cathedral - 21 March 2005.