Reducing wait time in a hospital pharmacy to promote customer service

Quality Management in Health Care

Volumn 17, Issue 2, 2008, Pages 112-127

  Slowiak, Julie M ^a   Huitema, Bradley E ^a   Dickinson, Alyce M ^a  

^a WESTERN MICHIGAN UNIVERSITY   (United States)

Author keywords

Customer satisfaction; Customer service; Performance management; Pharmacy; Wait times

Indexed keywords

ADULT; ARTICLE; CONSUMER; FEEDBACK SYSTEM; HOSPITAL ADMISSION; HOSPITAL PHARMACY; HUMAN; MIDDLE AGED; ORGANIZATION AND MANAGEMENT; QUESTIONNAIRE; UNITED STATES;

ADULT; CONSUMER SATISFACTION; EFFICIENCY, ORGANIZATIONAL; FEEDBACK; HUMANS; MICHIGAN; MIDDLE AGED; PHARMACY SERVICE, HOSPITAL; QUESTIONNAIRES; WAITING LISTS;

EID: 42449092947     PISSN: 10638628     EISSN: 15505154     Source Type: Journal    
DOI: 10.1097/01.QMH.0000316989.48673.49     Document Type: Article

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