Relationship quality: The undervalued dimension of software quality

Communications of the ACM

Volumn 46, Issue 8, 2003, Pages 85-89

  Russell, Bruce ^a   Chatterjee, Sangit ^a  

^a NORTHEASTERN UNIVERSITY   (United States)

Author keywords

[No Author keywords available]

Indexed keywords

DESIGN DOCUMENT; FUNCTIONAL DIMENSION; QUALITY REVIEWS; RELATIONSHIP DIMENSION;

CUSTOMER SATISFACTION; INVESTMENTS; PROBLEM SOLVING; QUALITY ASSURANCE; QUALITY CONTROL; SALES; SOCIETIES AND INSTITUTIONS; SURVEYS;

COMPUTER SOFTWARE;

EID: 4243114025     PISSN: 00010782     EISSN: None     Source Type: Journal    
DOI: 10.1145/859670.859674     Document Type: Review

References (5)

1. Deming, W. Out of the Crisis, MIT Press, Cambridge, MA, 1968.
2. Fox, C. and Frakes, W., Guest Eds. The quality approach: Is it delivering? (special section). Commun. ACM 40, 6 (June 1997).
3. Juran, J. Juran on Quality By Design. The Free Press, New York, 1992.
4. Stylianou, A. and Kumar, R. An integrative framework for IS quality management. Commun. ACM 43, 9 (Sept. 2000).
5. Zeithaml, V., Parasuraman, A., and Berry, L. Delivering Quality Service: Balancing Customer Perceptions and Expectations, The Free Press, New York, 1990.