E-government access to social service information: State Web resources for domestic violence survivors

Journal of the American Society for Information Science and Technology

Volumn 59, Issue 6, 2008, Pages 903-915

  Davenport, Dee Dee ^a   Richey, Jennifer ^a   Westbrook, Lynn ^a  

^a UNIVERSITY OF TEXAS AT AUSTIN   (United States)

Author keywords

[No Author keywords available]

Indexed keywords

DOMESTIC VIOLENCE (DV); SOCIAL SERVICE INFORMATION;

COGNITIVE SYSTEMS; INFORMATION ANALYSIS; SOCIAL ASPECTS; WEBSITES;

ELECTRONIC COMMERCE;

EID: 42249086646     PISSN: 15322882     EISSN: 15322890     Source Type: Journal    
DOI: 10.1002/asi.20787     Document Type: Article

References (52)

1. Allen, B. (1997). Information needs: A person-in-situation approach. In P. Vakkari, R. Savolainen, & B. Dervin (Eds.), Information seeking in context: Proceedings of an International Conference in Information Needs, Seeking and Use in Different Contexts (pp. 111-122), Tampere, Finland. London: Taylor Graham.
2. Andersen, K.V. (2004). E-government and private sector process rebuilding (PPR): Dilettantes, wheelbarrows, and diamonds. Boston, MA: Kluwer.
3. Atkinson, R.D., & Leigh, A. (2003). Customer oriented e-government: Can we ever get there? New York: Haworth Press.
4. Attorney General of Maryland, (n.d.). Family violence council. Retrieved August 25, 2006, from http://www.oag.state.md.us/Family/index.htm
5. Bowker, L. (1983). Beating wife-beating. Lexington, MA: Lexington Books.
6. Brown, M.M., & Schelin, S. (2005). American local governments: Confronting the e-government challenge. In H. Drüke (Ed.), Local electronic government: A comparative study (pp. 99-109). New York: Routledge.
7. Campbell, J., Jones, A., Dienemann, J., Kub, J., Schollenberger, J., O'Campo, P., & Gielen, A. (2002). Intimate partner violence and physical health consequences. Archives of Internal Medicine, 162(10), 1157-1163.
8. Campbell, J., & Raja, S. (2005). The sexual assault and secondary victimization of female veterans: Help-seeking experiences with military and civilian social systems. Psychology of Women Quarterly, 29, 97-106.
9. Campbell, J., Webster, D., Koziol-McLain, J., Block, C., Campbell, D., Curry, M., et al. (2003). Risk factors for femicide in abusive relationships: Results from a multisite case control study. American Journal of Public Health, 93(7), 1089-1097.
10. Centers for Disease Control. (2003). Costs of intimate partner violence against women in the United States. Atlanta, GA: Author. Retrieved September 28, 2005, from http://www.cdc.gov/ncipc/pub-res
11. Chatillon, G. (2005). Confidence in e-government: The outlook for legal framework for personal data and privacy. In M. Khosrow-Pour (Ed.), Practicing e-government: A global perspective (pp. 62-82). Hershey, PA: Idea Group.
12. Dervin, B. (1998). Sense-making theory and practice. Journal of Knowledge Management, 2(2): 36-46.
13. Domestic Violence Initiatives. (2003). Washington, DC: Office on Women's Health, U.S. Department of Health and Human Services.
14. Dunne, J.E. (2002). Information seeking and use by battered women: A "person-in progressive-situations" approach. Library & Information Science Research, 24, 343-355.
15. Dutton, M., Green, B., Kaltman, S., Roesch, D., Zeffiro, T., & Krause, E. (2006). Intimate partner violence, PTSD, and adverse health outcomes. Journal of Interpersonal Violence, 21, 955-968.
16. Edwardsen, E.A., & Morse, D. (2006). Intimate partner violence resource materials. Journal of Interpersonal Violence, 21(8), 971-981.
17. Eggers, W.D. (2005). Government 2.0: Using technology to improve education, cut red tape, reduce gridlock, and enhance democracy. Lanham, MD: Roman & Littlefield.
18. Elizabeth, V. (2003). Separating from violent male partners: A resistant act in the midst of power relations. Journal of International Women's Studies, 4(3), 62-80.
19. Fallows, D. (2005). Search engine users. Washington, DC: PEW Internet and American Life Project. Retrieved February 2, 2007, from http://www.pewinternet. org/pdfs/PIP_Searchengine_users.pdf
20. Foster, M., & McGee, J. (2005). Providing digital government services around the clock through the Louisiana Services Directory. In E.A. Blackstone, M.L. Bognanno, & S. Hakim (Eds.), Innovations in e-government: The thoughts of governors and mayors (pp. 99-111 ). Lanham, MD: Rowman & Littlefield.
21. Fugate, M., Landis, L., Riordan, K., Naureckas, S., & Engel, B. (2005). Barriers to domestic violence help seeking. Violence Against Women, 11, 290-310.
22. Goelman, D.M. (2004). Shelter from the storm: Using jurisdictional statutes to protect victims of domestic violence after the Violence Against Women Act of 2000. Columbia Journal of Gender & Law, 13(1), 101-168.
23. Goodkind, J.R., Sullivan, C.M., & Bybee, D. (2004). A contextual analysis of battered women's safety planning. Violence Against Women, 10(5), 514-533.
24. Gouscos, D., Lambrou, M., Mentzas, G., & Georgiadis, P. (2003). A methodological approach for defining one-stop e-government service offerings. Electronic Government, Proceedings Lecture Notes in Computer Science, 2739, 173-176.
25. Harris, R., & Dewdney, P. (1994). Barriers to information: How formal help systems fail battered women. Westport, CT: Greenwood Press.
26. Harris, R., Stickney, J., Grasley, C., Hutchinson, G., Greaves, L., & Boyd, T. (2001). Searching for help and information: Abused women speak out. Library & Information Science Research, 23, 123-141.
27. Heeks, R. (2006). Implementing and managing e-government: An international text. London: Sage.
28. Heise, L., & Garcia-Moreno, C. (2002). Violence by intimate partners: World report on violence and health. Geneva: World Health Organization.
29. Hochstein, L., & Thurman, Q. (2006). Assessing the need for domestic violence victim services in one rural county. Police Quarterly, 9(4). 448-462.
30. Houry, D., Kaslow, N., & Thompson, M. (2005). Depressive symptoms in women experiencing intimate partner violence. Journal of Interpersonal Violence, 20, 1467-1477.
31. Jarvis, K., & Novaco, R. (2006). Postshelter adjustment of children from violent families. Journal of Interpersonal Violence, 21(8), 1046-1062.
32. Kelly, K.A. (2004). Working together to stop domestic violence: State-community partnerships and the changing meaning of public and private. Journal of Sociology & Social Welfare, 31, 27+. Accessed September 16, 2005, via Contemporary Women's Issues.
33. McNeal, R.S., Tolbert, C.J., Mossberger, K., & Dotterweich, L.J. (2003). Innovating in digital government in the American states. Social Science Quarterly, 84(1), 52-70.
34. Miles, M., & Huberman, A. (1994). Qualitative data analysis (2nd ed.). Thousand Oaks, CA: Sage.
35. Morrison, K., Luchok, K.J., Richter, D.L., & Parra-Medina, D. (2006). Factors influencing help-seeking from informal networks among African American victims of domestic violence. Journal of Interpersonal Violence, 21(11), 1493-1511.
36. National Coalition Against Domestic Violence. (2005). Safety plan. Retrieved October 25, 2006, from http://www.ncadv.org/protectyourself/ SafetyPlan_130.html
37. Neuendorf, K. (2002). The content analysis guidebook. Thousand Oaks, CA: Sage Publications.
38. New York State Office for the Prevention of Domestic Violence, (n.d.). Home page. Retrieved August 31, 2006, from http://www.opdv.state.ny.us/
39. Peckover, S. (2003). I could have just done with a little more help: An analysis of women's help-seeking from health visitors in the context of domestic violence. Health and Social Care in the Community, 11(3), 275-282.
40. Pieterson, W., Ebbers, W., & Dijk, J. (2007). Personalization in the public sector: An inventory of organizational and user obstacles towards personalization of electronic services in the public sector. Government Information Quarterly, 24(1), 148-164.
41. Postmus, J.L. (2004). Battered and on welfare: The experiences of women with the family violence option. Journal of Sociology and Social Welfare, 31(2), 113-123.
42. Reddick, C.G. (2005). Information resource managers and e-government effectiveness: A survey of Texas state agencies. Government Information Quarterly, 23, 249-266.
43. Savolainen, R. (1995). Everyday information seeking: Approaching information seeking in the context of "way of life." Library and Information Science Research, 17(3), 259-294.
44. Savolainen, R. (1999). Seeking and using information from the Internet: The context of non-work use in exploring the contexts of information behaviour. In T.D. Wilson & D.K. Allen (Eds.), Exploring the contexts of information behaviour (pp. 356-370). London: Taylor Graham.
45. Savolainen, R. (2004). Everyday life information seeking. Encyclopedia of Library and Information Science (pp. 99-129). New York: Dekker Encyclopedia.
46. Slack, E, & Rowley, J. (2004). Challenges in the delivery of e-government through kiosks. Journal of Information Science, 30(4), 369-377.
47. Suler, J. (2004). The online disinhibition effect. Cyber Psychology and Behavior, 7(3), 321-326.
48. Tambouris, E., & Wimmer, M. (2005). Online one-stop government: A single point of access to public services. In W. Huang, K. Siau, & K. Wei (Eds.), Electronic government strategies and implementation (pp. 115-144). London: Idea Group.
49. U.S. Census Bureau. (2000a). Detailed language spoken at home for the population 5 years and over. Retrieved January 2, 2007, from http://www.census.gov/mp/www/spectab/languagespokenSTP224.xls
50. U.S. Census Bureau. (2000b). USA quickfacts. Retrieved January 2, 2007, from http://quickfacts.census.gov/qfd/states/00000.html
51. Wathan, N., & Harris, R. (2006). An examination of the health information seeking experiences of women in rural Ontario, Canada. Information Research, 11(4). Retrieved January 14, 2008, from http://informations.net/ir/11- 4/paper26.html
52. Wenzel, S., Tucker, J.S., Hambarsoomian, K., & Elliot, M.N. (2006). Toward a more comprehensive understanding of violence against impoverished women. Journal of Interpersonal Violence, 21(6), 820-839.