A cultural perspective on knowledge management: The success story of Sarkuysan company

Journal of Knowledge Management

Volumn 12, Issue 2, 2008, Pages 141-155

  Nayir, Dilek Zamantili ^a   Uzunçarsili, Ülkü ^a  

^a MARMARA UNIVERSITY   (Turkey)

Author keywords

Business continuity; Companies; Knowledge management; Storytelling; Turkey

Indexed keywords

EID: 42049115240     PISSN: 13673270     EISSN: None     Source Type: Journal    
DOI: 10.1108/13673270810859578     Document Type: Article

References (81)

1. Alavi, M., Kayworth, T.R. and Leidner, L.E. (2005), "An empirical examination of the influence of organizational culture on knowledge management practices", Journal of Management Information Systems, Vol. 22 No. 3, pp. 191-224.
2. Alavi, M. and Leidner, D.E. (2003), "Review: Knowledge management and knowledge management systems: Conceptual foundations and research issues", MIS Quarterly, Vol. 25 No. 1, pp. 107-36.
3. Argote, L. and Ingram, P. (2000), "Knowledge transfer: A basis for competitive advantage in firms", Organizational Behavior and Human Decision Processes, Vol. 82 No. 1, pp. 150-69.
4. Armbrecht, F.M.R., Chapas, R.B., Chappelow, C.C., Farris, G.F., Friga, P.N., Hartz, C.A., McIlvaine, M.I., Postle, S.P. and Whitewell, G.E. (2001), "Knowledge management in research and development", Research Technology Management, Vol. 44 No. 4, pp. 28-48.
5. Bartol, K. and Srivistava, A. (2002), "Encouraging knowledge sharing: The role of organizational reward systems", Journal of Leadership & Organizational Studies, Vol. 9 No. 1, pp. 64-76.
6. Bhatt, G.D. (2001), "Knowledge management in organizations: examining the interaction between technologies, techniques and people", Journal of Knowledge Management., Vol. 5 No. 1, pp. 68-75.
7. Bircham, H. (2003), "The impact of question structure when sharing knowledge", Electronic Journal of Knowledge Management, Vol. 1 No. 2, pp. 17-24, available at: www.ejkm.com/volume-3/v3i1/ v3-i1-art1-bircham.pdf (accessed March 13, 2005).
8. Bock, G.W. and Kim, Y.-G. (2002), "Breaking the myths of rewards: An exploratory study of attitudes about knowledge sharing", Information Resources Management Journal, Vol. 15 No. 2, pp. 14-21.
9. Borghini, S. (2005), "Organizational creativity: Breaking equilibrium and order to innovate", Journal of Knowledge Management, Vol. 9 No. 4, pp. 19-34.
10. Brand, A. (1998), "Knowledge management and innovation at 3M", Journal of Knowledge Management, Vol. 2 No. 1, pp. 17-22.
11. Bryne, R. (2001), "Employees: Capital or commodity?", The Learning Organization, Vol. 8 No. 1, pp. 44-50.
12. Cavusgil, S.T., Calantone, R.J. and Zhao, Y. (2003), "Tacit knowledge transfer and firm innovation capability", The Journal of Business & Industrial Marketing, Vol. 18 No. 1, pp. 6-21.
13. Chase, R. (1997), "The knowledge-based organization: An international survey", Journal of Knowledge Management, Vol. 1 No. 1, pp. 38-49.
14. Chen, W.-J. and Lee, C. (2005), "The effects of internal marketing and organizational culture on knowledge management in the information technology industry", International Journal of Management, Vol. 22 No. 4, pp. 661-72.
15. Chowdhury, S. (2005), "The role of affect and cognition-based trust in complex knowledge sharing", Journal of Managerial Issues, Vol. 17, Fall, pp. 310-26.
16. Crawford, C.B. (2005), "Effects of transformational leadership and organizational position on knowledge management", Journal of Knowledge Management, Vol. 9 No. 6, pp. 6-16.
17. Cummings, J. (2003), "Knowledge sharing: A review of the literature", available at: http://lnweb18.worldbank.org/oed/ oeddoclib.nsf/DocUNIDView (accessed March 12, 2004). ForJavaSearch/ D9E389E7414BE9DE85256DC600572CA0/$file/ knowledge_eval_literature_review.pdf.
18. Danskin, P., Englis, B.G., Solomon, M.R., Goldsmith, M. and Davey, J. (2005), "Knowledge management as competitive advantage: Lessons from the textile and apparel value chain", Journal of Knowledge Management, Vol. 9 No. 2, pp. 91-102.
19. Davenport, T.H. and Prusak, L. (1998), Working Knowledge: How Organizations Manage What They Know, Harvard Business School Press, Boston, MA.
20. De Long, D.W. and Fahey, L. (2000), "Diagnosing cultural barriers to knowledge management", Academy of Management Executive, Vol. 14 No. 4, pp. 113-27.
21. Denning, S. (2006), "Effective storytelling: Strategic business narrative techniques", Strategy & Leadership, Vol. 34 No. 1, pp. 42-8.
22. Duffy, J. (2000), "Knowledge management: To be or not to be?", Information Management Journal, Vol. 34 No. 1, pp. 64-7.
23. Edwards, V. and Sienkewicz, T.J. (1994), Oral Cultures: Past and Present, Human Resources Development, Boston, MA.
24. Fisher, K. and Fisher, M.D. (1998), The Distributed Mind, AMACOM, New York, NY.
25. Foss, N.J. and Pedersen, T. (2002), "Transferring knowledge in MNCs: The role of sources of subsidiary knowledge and organizational context", Journal of International Management, Vol. 8, pp. 49-67.
26. French, R.P. and Raven, B. (1959), "The bases of social power", in Cartwright, D. (Ed.), Studies in Social Power, University of Michigan Press, Ann Arbor, IL, pp. 150-67.
27. Goh, S.C. (2002), "Managing effective knowledge transfer: An integrative framework and some practice implications", Journal of Knowledge Management, Vol. 6 No. 1, pp. 23-30.
28. Gold, A.H., Malhotra, A. and Segars, A.H. (2001), "Knowledge management: An organizational capabilities perspective", Journal of Management Information Systems, Vol. 18 No. 1, pp. 185-214.
29. Gore, C. and Gore, E. (1999), "Knowledge management: The way forward", Total Quality Management, Vol. 10 Nos 4-5, pp. 554-60.
30. Grant, R.M. and Baden-Fuller, C. (1995), "A knowledge-based theory of inter-firm collaboration", Best Paper Proceedings, Academy of Management Journal, pp. 17-21.
31. Grant, R.M. (1997), "The knowledge-based view of the firm: implications for management practice", Long Range Planning, Vol. 30 No. 3, pp. 450-4.
32. Grigg, N.S. (2006), "Workforce development and knowledge management in water utilities", American Water Works Association Journal, Vol. 98 No. 9, pp. 91-101.
33. Gupta, A.K. and Govindarajan, V. (2000), "Knowledge management's social dimension: Lessons From Nucor Steel", Sloan Management Review, Vol. 42 No. 1, pp. 77-80.
34. Hansen, M.T., Nohria, N. and Tierney, T. (1999), "What's your strategy for managing knowledge?", Harvard Business Review, Vol. 77 No. 2, pp. 106-16.
35. Hatami, A., Galliers, R.D. and Huang, J. (2002), "Exploring the impacts of knowledge (re)use and organizational memory on the effectiveness of strategic decisions: A longitudinal case study", Proceedings of the 36th Hawaii International Conference on System Sciences (HICSS'03), available at: Http://doi.ieeecomputersociety.org/ 10.1109/HICSS.2003.1174254.
36. Havens, C. and Knapp, E. (1999), "Easing into knowledge management", Strategy and Leadership, Vol. 27 No. 2, pp. 4-9.
37. Huber, G.P. (1991), "Organizational learning: The contributing processes and the literatures", Organization Science, Vol. 2 No. 1, pp. 88-115.
38. Huber, G.P. (2001), "Transfer of knowledge in knowledge management systems: Unexplored issues and suggested studies", European Journal of Information Systems, Vol. 10 No. 2, pp. 72-9.
39. Hussi, T. (2004), "Reconfiguring knowledge management - combining intellectual capital, intangible assets and knowledge creation", Journal of Knowledge Management, Vol. 8 No. 2, pp. 36-52.
40. Jarrar, Y.S. (2002), "Knowledge management: Learning for organizational experience", Managerial Auditing Journal, Vol. 17 No. 6, pp. 322-8.
41. Kalling, T. (2003), "Organization-internal transfer of knowledge and the role of motivation: A qualitative case study", Knowledge and Process Management, Vol. 10 No. 2, pp. 115-26.
42. Katz, R. and Allen, T.J. (1982), "Investigating the not invented here (NIH) syndrome: A look at the performance, tenure, and communication patterns of 50 R&D project groups", R&D Management, Vol. 12 No. 1, pp. 7-19.
43. Keskin, H. (2005), "The relationships between explicit and tacit oriented KM strategy, and firm performance", Journal of American Academy of Business, Vol. 7 No. 1, pp. 169-75.
44. Knapp, E. and Yu, D. (1999), "Understanding organizational culture: how culture helps or hinders the flow of knowledge", Knowledge Management Review, Vol. 7, pp. 16-21.
45. Lee, J.-H., Kim, Y.-G. and Kim, M.-Y. (2006), "Effects of managerial drivers and climate maturity on knowledge-management performance: Empirical validation", Information Resources Management Journal, Vol. 19 No. 3, pp. 48-61.
46. Lemon, M. and Sahota, P.S. (2003), "Organizational culture as a knowledge repository for increased innovative capacity", available at: Www.alba.edu.gr/OKLC2002/Proceedings/pdf_files/ID88.pdf (accessed March 13, 2004).
47. Leonard, D. (1995), Wellsprings of Knowledge: Building and Sustaining the Source of Innovation, Harvard Business School Press, Boston, MA.
48. Levinthal, D. and March, J. (1993), "The myopia of learning", Strategic Management Journal, Vol. 14, pp. 95-112.
49. Lim, D. and Klobas, J. (2000), "Knowledge management in small enterprises", The Electronic Library, Vol. 18 No. 6, pp. 420-32.
50. Lin, L., Geng, X. and Whinstion, A.B. (2003), "A sender-receiver framework for knowledge transfer", working paper No. 2003-23, available at: Http://crec.mccombs.utexas.edu/works/articles/SRF.pdf (accessed April 2, 2004).
51. Malhotra, Y. (1997), "Knowledge management in inquiring organizations", Proceedings of 3rd Americas Conference on Information Systems (Philosophy of Information Systems Mini-track), Indianapolis, IN.
52. Marakas, G.M. (1999), Decision Support Systems in the Twenty-first Century, Prentice-Hall, Englewood Cliffs, NJ.
53. Martin, B. (2000), "Knowledge management within the context of management: An evolving relationship", Singapore Management Review, Vol. 22 No. 2, pp. 17-37.
54. Martinez, M. (1998), "The collective power of employee knowledge", HRM Magazine, Vol. 43 No. 2, pp. 88-94.
55. McConkie, M. and Boss, R. (1994), "Using stories as an aid to consultation", Public Administration Quarterly, Vol. 17 No. 4, pp. 377-95.
56. McEvily, S. and Chakravarthy, B. (2002), "The persistence of knowledge-based advantage: An empirical test for product performance and technological knowledge", Strategic Management Journal, Vol. 23, pp. 285-305.
57. Miller, K.D., Zhao, M. and Calantone, R.J. (2006), "Adding interpersonal learning and tacit knowledge to March's exploration-exploitation model", Academy of Management Journal, Vol. 49 No. 4, pp. 709-22.
58. Newman, B. and Conrad, K.W. (1999), "A framework for characterizing knowledge management methods, practices and technologies (the knowledge management forum)", available at: Www.km-forum.org (accessed February 2002).
59. Nevis, E.C., DiBella, A.J. and Gould, J. (1995), "Understanding organizations as learning systems", Sloan Management Review, Vol. 36 No. 2, pp. 73-85.
60. Nonaka, I.A. (1994), "Dynamic theory of organizational knowledge creation", Organization Science, Vol. 5 No. 1, pp. 14-37.
61. Numri, R. (1998), "Knowledge intensive firms", Business Horizons, Vol. 41 No. 3, pp. 26-31.
62. Oltra, V. (2005), "Knowledge management effectiveness factors: The role of HRM", Journal of Knowledge Management., Vol. 9 No. 4, pp. 70-87.
63. Pan, S.L. and Scarbrough, H. (1998), "A sociotechnical view of knowledge at Buckman laboratories", Journal of Knowledge Management, Vol. 2 No. 1, pp. 55-66.
64. Patriotta, G. (2003), Organizational Knowledge in the Making. How Firms Create, Use, and Institutionalize Knowledge, Oxford University Press, Oxford.
65. Pentland, B.T. (1995), "Information systems and organizational learning: The social epistemology of organizational knowledge systems", Accounting, Management and Information Technologies, Vol. 5 No. 1, pp. 1-21.
66. Polanyi, M. (1966), The Tacit Dimension, Routledge & Kegan Paul, London.
67. Quinn, J., Andersen, P. and Finkelstein, S. (1996), "Managing professional intellect: Making the most of the best", Harvard Business Review, Vol. 74 No. 2, pp. 73-80.
68. Spender, J.C. (1996), "Competitive advantage from tacit knowledge? Unpacking the concept and its strategic implications", in Moingeon, B. and Edmondson, A. (Eds), Organizational Learning and Competitive Advantage, Sage, London.
69. Smith, H.A. and McKeen, J.D. (2003), "Instilling a knowledge-sharing culture", available at: Http://is.lse.ac.uk// Support/OKLC_2002/pdf_files/ID25.pdf (accessed May 31, 2004).
70. Snowden, D. (2000), "The social ecology of knowledge management", in Despres, C. and Chauvel, D. (Eds), The Present and the Promise of Knowledge Management, Butterworth-Heinemann, New York, NY, pp. 237-65.
71. So, J.C.F. and Bolloju, N. (2005), "Explaining the intentions to share and reuse knowledge in the context of IT service operations", Journal of Knowledge Management, Vol. 9 No. 6, pp. 30-42.
72. Stauffer, D. (1999), "Why people hoard knowledge", Across the Board, Vol. 36 No. 8, pp. 16-21.
73. Studer, R. and Stojanovic, N. (2005), "Context-oriented knowledge management: An outlook", Journal of Knowledge Management, Vol. 9 No. 5, pp. 150-60.
74. Szulanski, G. (1996), "Exploring internal stickiness: Impediments to the transfer of best practice within the firm", Strategic Management Journal, Vol. 17, pp. 27-43.
75. Tobin, D.R. (1998), "Networking your knowledge", Management Review, Vol. 87, pp. 46-8.
76. Ulrich, D. (1998), "Intellectual capital = competence × commitment", Sloan Management Review, Vol. 39 No. 2, pp. 15-27.
77. van Krogh, G. (1998), "Care in knowledge creation", California Management Review, Vol. 40 No. 3, pp. 133-53.
78. Yahya, S. and Goh, W.-K. (2002), "Managing human resources toward achieving knowledge management", Journal of Knowledge Management, Vol. 6 No. 5, pp. 457-68.
79. Young, M. and Post, J. (1993), "Managing to communicate, communicating to manage: How leading companies communicate with employees", Organizational Dynamics, Vol. 22 No. 1, pp. 31-43.
80. Zenger, T.R. and Marshall, C.R. (2000), "Determinants of incentive intensity in group-based rewards", Academy of Management Journal, Vol. 43 No. 2, pp. 149-63.
81. Zhang, L., Tian, Y. and Qi, Z. (2006), "Impact of organizational memory on organizational performance: An empirical study", The Business Review, Vol. 5 No. 1, pp. 227-33.