Pediatric call centers and the practice of telephone triage and advice: Critical success factors
Elk Grove Village, IL: American Academy of Pediatrics
American Academy of Pediatrics. Pediatric call centers and the practice of telephone triage and advice: critical success factors. In: Provisional Section on Pediatric Telephone Care and Committee on Practice and Ambulatory Medicine. Elk Grove Village, IL: American Academy of Pediatrics; 1998:1-6.
After-hours telephone triage and advice in private and nonprivate pediatric populations
Baker RC, Schubert CJ, Kirwan KA, et al. After-hours telephone triage and advice in private and nonprivate pediatric populations. Arch Pediatr Adolesc Med. 1999;153:292-296.
After-hours telephone coverage: The application of an area-wide telephone triage and advice system for pediatric practices
Poole SR, Schmitt BD, Carruth T, et al. After-hours telephone coverage: the application of an area-wide telephone triage and advice system for pediatric practices. Pediatrics. 1993;92(5):670-679.
Appropriateness of urgent referrals by nurses at a hospital-based pediatric call center
Kempe A, Dempsey C, Whitefield J, et al. Appropriateness of urgent referrals by nurses at a hospital-based pediatric call center. Arch Pediatr Adolesc Med. 2000;154:355-360.
Reducing after-hours referrals by an after-hours call center with second level physician triage
Kempe A, Dempsey C, Hegarty T, et al. Reducing after-hours referrals by an after-hours call center with second level physician triage. Pediatrics. 2000;106(1):226-230.
Delivery of pediatric after-hours care by call centers: A multicenter study of parental perceptions and compliance
Kempe A, Luberti AA, Hertz AR, et al. Delivery of pediatric after-hours care by call centers: a multicenter study of parental perceptions and compliance. Pediatrics. 2001;108(6). [www.pediatrics.org].