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Volumn 20, Issue 8, 2004, Pages 507-513

Children referred to an emergency department by an after-hours call center: Complaint-specific analysis

Author keywords

After hours call center; Complaint specific analysis; Referral

Indexed keywords

INFUSION FLUID;

EID: 4143061483     PISSN: 07495161     EISSN: None     Source Type: Journal    
DOI: 10.1097/01.pec.0000136066.99456.41     Document Type: Article
Times cited : (14)

References (12)
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  • 2
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    • After-hours telephone care: Options for the pediatrician
    • Luberti AA. After-hours telephone care: options for the pediatrician. Pediatr Ann. 2001;30:249-254.
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    • Luberti, A.A.1
  • 3
    • 0342510360 scopus 로고    scopus 로고
    • Pediatric call centers and the practice of telephone triage and advice: Critical success factors
    • Elk Grove Village, IL: American Academy of Pediatrics
    • American Academy of Pediatrics. Pediatric call centers and the practice of telephone triage and advice: critical success factors. In: Provisional Section on Pediatric Telephone Care and Committee on Practice and Ambulatory Medicine. Elk Grove Village, IL: American Academy of Pediatrics; 1998:1-6.
    • (1998) Provisional Section on Pediatric Telephone Care and Committee on Practice and Ambulatory Medicine , pp. 1-6
  • 4
    • 0033032827 scopus 로고    scopus 로고
    • After-hours telephone triage and advice in private and nonprivate pediatric populations
    • Baker RC, Schubert CJ, Kirwan KA, et al. After-hours telephone triage and advice in private and nonprivate pediatric populations. Arch Pediatr Adolesc Med. 1999;153:292-296.
    • (1999) Arch Pediatr Adolesc Med , vol.153 , pp. 292-296
    • Baker, R.C.1    Schubert, C.J.2    Kirwan, K.A.3
  • 5
    • 0027433236 scopus 로고
    • After-hours telephone coverage: The application of an area-wide telephone triage and advice system for pediatric practices
    • Poole SR, Schmitt BD, Carruth T, et al. After-hours telephone coverage: the application of an area-wide telephone triage and advice system for pediatric practices. Pediatrics. 1993;92(5):670-679.
    • (1993) Pediatrics , vol.92 , Issue.5 , pp. 670-679
    • Poole, S.R.1    Schmitt, B.D.2    Carruth, T.3
  • 6
    • 0034037209 scopus 로고    scopus 로고
    • Appropriateness of urgent referrals by nurses at a hospital-based pediatric call center
    • Kempe A, Dempsey C, Whitefield J, et al. Appropriateness of urgent referrals by nurses at a hospital-based pediatric call center. Arch Pediatr Adolesc Med. 2000;154:355-360.
    • (2000) Arch Pediatr Adolesc Med , vol.154 , pp. 355-360
    • Kempe, A.1    Dempsey, C.2    Whitefield, J.3
  • 7
    • 0034090319 scopus 로고    scopus 로고
    • Evaluation of emergency department referrals by telephone triage
    • Barber JB, King WD, Monroe KW, et al. Evaluation of emergency department referrals by telephone triage. Pediatrics. 2000;105:819-821.
    • (2000) Pediatrics , vol.105 , pp. 819-821
    • Barber, J.B.1    King, W.D.2    Monroe, K.W.3
  • 9
    • 0033931314 scopus 로고    scopus 로고
    • Reducing after-hours referrals by an after-hours call center with second level physician triage
    • Kempe A, Dempsey C, Hegarty T, et al. Reducing after-hours referrals by an after-hours call center with second level physician triage. Pediatrics. 2000;106(1):226-230.
    • (2000) Pediatrics , vol.106 , Issue.1 , pp. 226-230
    • Kempe, A.1    Dempsey, C.2    Hegarty, T.3
  • 10
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    • Telephone dissatisfaction in pediatric practice: Denver and Baltimore
    • Fosarelli P, Schmitt B. Telephone dissatisfaction in pediatric practice: Denver and Baltimore. Pediatrics. 1987;80(1):28-32.
    • (1987) Pediatrics , vol.80 , Issue.1 , pp. 28-32
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  • 11
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    • A 10-year experience in pediatric after-hours telecommunications
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    • (1996) Curr Opin Pediatr , vol.8 , pp. 181-187
    • Pert, J.C.1    Furth, T.W.2    Katz, H.P.3
  • 12
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    • Delivery of pediatric after-hours care by call centers: A multicenter study of parental perceptions and compliance
    • Kempe A, Luberti AA, Hertz AR, et al. Delivery of pediatric after-hours care by call centers: a multicenter study of parental perceptions and compliance. Pediatrics. 2001;108(6). [www.pediatrics.org].
    • (2001) Pediatrics , vol.108 , Issue.6
    • Kempe, A.1    Luberti, A.A.2    Hertz, A.R.3


* 이 정보는 Elsevier사의 SCOPUS DB에서 KISTI가 분석하여 추출한 것입니다.