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Volumn 28, Issue 2, 2008, Pages 143-155

Talk from the top down

Author keywords

CA; Call centres; Conversation; Institutional discourse; Workplace talk

Indexed keywords


EID: 41249100124     PISSN: 02715309     EISSN: None     Source Type: Journal    
DOI: 10.1016/j.langcom.2007.09.001     Document Type: Article
Times cited : (53)

References (15)
  • 1
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    • Antaki C., and Widdecombe S. (Eds), Sage Publications, London
    • In: Antaki C., and Widdecombe S. (Eds). Identities in Talk (1998), Sage Publications, London
    • (1998) Identities in Talk
  • 5
    • 0003777937 scopus 로고
    • Cambridge University Press, Cambridge
    • Drew P., and Heritage J. Talk at Work (1992), Cambridge University Press, Cambridge
    • (1992) Talk at Work
    • Drew, P.1    Heritage, J.2
  • 6
    • 85186308330 scopus 로고    scopus 로고
    • Gardner R., and Wagner J. (Eds), Continuum, London
    • In: Gardner R., and Wagner J. (Eds). Second Language Conversations (2004), Continuum, London
    • (2004) Second Language Conversations
  • 7
    • 41249091404 scopus 로고    scopus 로고
    • Hultgren, A-K., Cameron, D., in press. "How may I help you?" Questions, control and customer care in telephone call centre interaction. In: Ehrlich, S., Freed, A. (Eds). Why Do You Ask? The Functions of Questions in Institutional Discourse. Oxford University Press, New York.
    • Hultgren, A-K., Cameron, D., in press. "How may I help you?" Questions, control and customer care in telephone call centre interaction. In: Ehrlich, S., Freed, A. (Eds). Why Do You Ask? The Functions of Questions in Institutional Discourse. Oxford University Press, New York.
  • 8
    • 0033243165 scopus 로고    scopus 로고
    • "Just Say No?" The use of conversation analysis in developing a feminist perspective on sexual refusal
    • Kitzinger C., and Frith H. "Just Say No?" The use of conversation analysis in developing a feminist perspective on sexual refusal. Discourse & Society 10 3 (1999) 293-316
    • (1999) Discourse & Society , vol.10 , Issue.3 , pp. 293-316
    • Kitzinger, C.1    Frith, H.2
  • 10
    • 0003686240 scopus 로고
    • University of California Press, Berkeley
    • Leidner R. Fast Food, Fast Talk (1993), University of California Press, Berkeley
    • (1993) Fast Food, Fast Talk
    • Leidner, R.1
  • 14
    • 0031116501 scopus 로고    scopus 로고
    • Whose text? Whose context?
    • Schegloff E. Whose text? Whose context?. Discourse & Society 8 (1997) 165-187
    • (1997) Discourse & Society , vol.8 , pp. 165-187
    • Schegloff, E.1


* 이 정보는 Elsevier사의 SCOPUS DB에서 KISTI가 분석하여 추출한 것입니다.