Patient-Care-Related Telephone Communication Between General Surgery Residents and Attending Surgeons

Journal of the American College of Surgeons

Volumn 206, Issue 4, 2008, Pages 742-750

  Phitayakorn, Roy ^a   Williams, Reed G ^b   Yudkowsky, Rachel ^c   Harris, Ilene B ^c   Hauge, Linnea S ^d   Widmann, Warren D ^e   Sullivan, Maura E ^f   Mellinger, John D ^g  

^a CASE WESTERN RESERVE UNIVERSITY SCHOOL OF MEDICINE   (United States)

^b SOUTHERN ILLINOIS UNIVERSITY SCHOOL OF MEDICINE   (United States)

^c UNIVERSITY OF ILLINOIS AT CHICAGO   (United States)

^d UNIVERSITY OF MICHIGAN   (United States)

^e Columbia University College of Physicians and Surgeons ^*  (United States)

^f UNIVERSITY OF SOUTHERN CALIFORNIA   (United States)

^g MEDICAL COLLEGE OF GEORGIA   (United States)

Author keywords

[No Author keywords available]

Indexed keywords

ARTICLE; CONTROLLED STUDY; DATA ANALYSIS; DOCTOR PATIENT RELATION; GENERAL SURGERY; HEALTH PERSONNEL ATTITUDE; HEALTH SURVEY; HUMAN; INTERPERSONAL COMMUNICATION; MEDICAL ERROR; PATIENT CARE; PRIORITY JOURNAL; RESIDENT; SURGEON; TELECONSULTATION;

CLINICAL COMPETENCE; COMMUNICATION; EDUCATION, MEDICAL, GRADUATE; HUMANS; INTERNSHIP AND RESIDENCY; INTERPROFESSIONAL RELATIONS; MEDICAL STAFF, HOSPITAL; PATIENT CARE; SURGERY; TELEPHONE; TIME FACTORS;

EID: 41149140362     PISSN: 10727515     EISSN: None     Source Type: Journal    
DOI: 10.1016/j.jamcollsurg.2007.11.007     Document Type: Article

References (15)

1. Sutcliffe K.M., Lewton E., and Rosenthal M.M. Communication failures: an insidious contributor to medical mishaps. Acad Med 79 (2004) 186-194
2. Williams R.G., Silverman R., Schwind C., et al. Surgeon information transfer and communication: factors affecting quality and efficiency of inpatient care. Ann Surg 245 (2007) 159-169
3. Greenberg C.C., Regenbogen S.E., Studdert D.M., et al. Patterns of communication breakdowns resulting in injury to surgical patients. J Am Coll Surg 204 (2007) 533-540
4. McCue J.D., and Beach K.J. Communication barriers between attending physicians and residents. J Gen Intern Med 9 (1994) 158-161
5. Van Eaton E.G., Horvath K.D., and Pellegrini C.A. Professionalism and the shift mentality: how to reconcile patient ownership with limited work hours. Arch Surg 140 (2005) 230-235
6. Fischer M.A., Mazor K.M., Baril J., et al. Learning from mistakes: factors that influence how students and residents learn from medical errors. J Gen Intern Med 21 (2006) 419-423
7. Leape L.L., and Berwick D.M. Five years after to err is human-what have we learned?. JAMA 293 (2005) 2384-2390
8. Hafferty F.W., and Franks R. The hidden curriculum, ethics, teaching, and the structure of medical education. Acad Med (1994) 861-871
9. Stern D.T. In search of the informal curriculum: when and where professional values are taught. Acad Med 73 Suppl (1998) S28-S30
10. Burack J.H., Irby D.M., Carline J.D., et al. Teaching compassion and respect: attending physicians' responses to problematic behaviors. J Gen Intern Med 14 (1999) 49-55
11. Aspegren K., and Lonberg-Madsen P. Which basic communication skills in medicine are learnt spontaneously and which need to be taught and trained?. Med Teach 27 (2005) 539-543
12. Bosk C.L. Forgive and remember: managing medical failure. 2nd ed. (2003), University of Chicago Press, Chicago
13. Tabas G., Rubin F., Hanusa B.H., and Roberts M.S. Expectations of groups versus pairs of attendings and residents about telephone communications and bedside evaluation of hospitalized patients. Teach Learn Med 17 (2005) 217-227
14. Moreno-Hunt C., and Gilbert W.M. Current status of obstetrics and gynecology resident medical-legal education: a survey of program directors. Obstet Gynecol 106 (2005) 1382-1384
15. Levine S., and Pinsker H. The mock trial in psychiatric staff education. Bull Am Acad Psychiatry Law 22 (1994) 127-132