메뉴 건너뛰기




Volumn 18, Issue 2, 2008, Pages 154-170

Impact of relational coordination on job satisfaction and quality outcomes: A study of nursing homes

Author keywords

[No Author keywords available]

Indexed keywords


EID: 40849083776     PISSN: 09545395     EISSN: 09545395     Source Type: Journal    
DOI: 10.1111/j.1748-8583.2007.00063.x     Document Type: Article
Times cited : (212)

References (51)
  • 1
    • 21844483550 scopus 로고
    • Interdepartmental interdependence and coordination: The case of the design/manufacturing interface
    • Adler, P. (1995 Interdepartmental interdependence and coordination: the case of the design/manufacturing interface Organization Science, 6 : 147 167.
    • (1995) Organization Science , vol.6 , pp. 147-167
    • Adler, P.1
  • 2
    • 0036001864 scopus 로고    scopus 로고
    • Social capital: Prospects for a new concept
    • Adler, P. Kwon, S. (2002 Social capital: prospects for a new concept Academy of Management Review, 27 : 1, 17 40.
    • (2002) Academy of Management Review , vol.27 , Issue.1 , pp. 17-40
    • Adler, P.1    Kwon, S.2
  • 3
    • 0020183802 scopus 로고
    • Input uncertainty and organizational coordination in hospital emergency units
    • Argote, L. (1982 Input uncertainty and organizational coordination in hospital emergency units Administrative Science Quarterly, 27 : 420 434.
    • (1982) Administrative Science Quarterly , vol.27 , pp. 420-434
    • Argote, L.1
  • 4
    • 0032871749 scopus 로고    scopus 로고
    • Association between nurse-physician collaboration and patient outcomes in three intensive care units
    • Baggs, J., Schmitt, M., Mushlin, A., et al. (1999 Association between nurse-physician collaboration and patient outcomes in three intensive care units Critical Care Medicine, 27 : 1991 1998.
    • (1999) Critical Care Medicine , vol.27 , pp. 1991-1998
    • Baggs, J.1    Schmitt, M.2    Mushlin, A.3
  • 6
    • 0034894358 scopus 로고    scopus 로고
    • Care-as-service, care-as-relating, care-as-comfort: Understanding nursing home residents' definitions of quality
    • Bowers, B., Fibich, B. Jacobson, N. (2001 Care-as-service, care-as-relating, care-as-comfort: understanding nursing home residents' definitions of quality The Gerontologist, 41 : 4, 539 545.
    • (2001) The Gerontologist , vol.41 , Issue.4 , pp. 539-545
    • Bowers, B.1    Fibich, B.2    Jacobson, N.3
  • 8
    • 0742269325 scopus 로고    scopus 로고
    • Strategic human resource practices, top management team social networks, and firm performance: The role of human resource practices in creating organizational competitive advantage
    • Collins, C.J. Clark, K. (2003 Strategic human resource practices, top management team social networks, and firm performance: the role of human resource practices in creating organizational competitive advantage Academy of Management Journal, 46 : 740 751.
    • (2003) Academy of Management Journal , vol.46 , pp. 740-751
    • Collins, C.J.1    Clark, K.2
  • 9
    • 0031674088 scopus 로고    scopus 로고
    • Coordination and collective mind in software requirements development
    • Crowston, K. Kammerer, E. (1998 Coordination and collective mind in software requirements development IBM Systems Journal, 37 : 2, 227 245.
    • (1998) IBM Systems Journal , vol.37 , Issue.2 , pp. 227-245
    • Crowston, K.1    Kammerer, E.2
  • 11
    • 0000092431 scopus 로고
    • Interpretive barriers to successful product innovation in large firms
    • Dougherty, D. (1992 Interpretive barriers to successful product innovation in large firms Organization Science, 3 : 179 202.
    • (1992) Organization Science , vol.3 , pp. 179-202
    • Dougherty, D.1
  • 13
    • 0942274219 scopus 로고    scopus 로고
    • Coming to life: The power of high quality connections at work
    • in. K.S. Cameron, J.E. Dutton. R.E. Quinn (. eds. San Francisco, CA: Berrett-Koehler Publishers.
    • Dutton J.E. Heaphy E.D. (2003 Coming to life: the power of high quality connections at work in K.S. Cameron, J.E. Dutton R.E. Quinn (eds Positive Organizational Scholarship: Foundations of a New Discipline, San Francisco, CA : Berrett-Koehler Publishers.
    • (2003) Positive Organizational Scholarship: Foundations of A New Discipline
    • Dutton, J.E.1    Heaphy, E.D.2
  • 15
    • 0010598779 scopus 로고    scopus 로고
    • Beyond unloving care: Linking human resource management and patient care quality in nursing homes
    • Eaton, S. (2000 Beyond unloving care: linking human resource management and patient care quality in nursing homes International Journal of Human Resource Management, 11 : 3, 591 616.
    • (2000) International Journal of Human Resource Management , vol.11 , Issue.3 , pp. 591-616
    • Eaton, S.1
  • 16
    • 40849132252 scopus 로고    scopus 로고
    • Weiner Center for Social Policy, Kennedy School of Government, Harvard University.
    • Eaton, S., Green, C., Osypuk, T. Wilson, R. (2001). Extended Care Career Ladder Initiative Round II: Baseline Evaluation Report. Weiner Center for Social Policy, Kennedy School of Government, Harvard University.
    • (2001)
    • Eaton, S.1    Green, C.2    Osypuk, T.3    Wilson, R.4
  • 17
    • 33748304172 scopus 로고    scopus 로고
    • Coordination in fast response organizations
    • Faraj, S. Xiao, Y. (2006 Coordination in fast response organizations Management Science, 52 : 8, 1155 1169.
    • (2006) Management Science , vol.52 , Issue.8 , pp. 1155-1169
    • Faraj, S.1    Xiao, Y.2
  • 19
    • 0036014568 scopus 로고    scopus 로고
    • Social capital and organizational change in high-involvement and traditional work organizations
    • Gant, J., Ichniowski, C. Shaw, K. (2002 Social capital and organizational change in high-involvement and traditional work organizations Journal of Economics and Management Strategy, 11 : 289 328.
    • (2002) Journal of Economics and Management Strategy , vol.11 , pp. 289-328
    • Gant, J.1    Ichniowski, C.2    Shaw, K.3
  • 20
    • 0035601640 scopus 로고    scopus 로고
    • Supervisory span, relational coordination and flight departure performance: A reassessment of post-bureaucracy theory
    • Gittell, J.H. (2001 Supervisory span, relational coordination and flight departure performance: a reassessment of post-bureaucracy theory Organization Science, 12 : 4, 467 482.
    • (2001) Organization Science , vol.12 , Issue.4 , pp. 467-482
    • Gittell, J.H.1
  • 21
    • 0036870966 scopus 로고    scopus 로고
    • Coordinating mechanisms in care provider groups: Relational coordination as a mediator and input uncertainty as a moderator of performance effects
    • Gittell, J.H. (2002 Coordinating mechanisms in care provider groups: relational coordination as a mediator and input uncertainty as a moderator of performance effects Management Science, 48 : 11, 1408 1426.
    • (2002) Management Science , vol.48 , Issue.11 , pp. 1408-1426
    • Gittell, J.H.1
  • 23
    • 39149094746 scopus 로고    scopus 로고
    • Relational coordination: Coordinating work through relationships of shared goals, shared knowledge and mutual respect
    • in. O. Kyriakidou. M. Ozbilgin (. eds. Cheltenham: Edward Elgar Publishers.
    • Gittell, J.H. (2006 Relational coordination: coordinating work through relationships of shared goals, shared knowledge and mutual respect in O. Kyriakidou M. Ozbilgin (eds Relational Perspectives in Organizational Studies: A Research Companion, Cheltenham : Edward Elgar Publishers.
    • (2006) Relational Perspectives in Organizational Studies: A Research Companion
    • Gittell, J.H.1
  • 24
    • 0034241667 scopus 로고    scopus 로고
    • Impact of relational coordination on quality of care, postoperative pain and functioning, and length of stay: A nine-hospital study of surgical patients
    • Gittell, J.H., Fairfield, K., Bierbaum, B., Jackson, R., Kelly, M., Laskin, R., Lipson, S., Siliski, J., Thornhill, T. Zuckerman, J. (2000 Impact of relational coordination on quality of care, postoperative pain and functioning, and length of stay: a nine-hospital study of surgical patients Medical Care, 38 : 8, 807 819.
    • (2000) Medical Care , vol.38 , Issue.8 , pp. 807-819
    • Gittell, J.H.1    Fairfield, K.2    Bierbaum, B.3    Jackson, R.4    Kelly, M.5    Laskin, R.6    Lipson, S.7    Siliski, J.8    Thornhill, T.9    Zuckerman, J.10
  • 27
    • 0001989117 scopus 로고    scopus 로고
    • Internal customer satisfaction, customer and job satisfaction: Linkages and implications for management
    • Hallowell, R., Schlesinger, L.A. Zornitsky, J. (1996 Internal customer satisfaction, customer and job satisfaction: linkages and implications for management Human Resource Planning, 192 : 20 31.
    • (1996) Human Resource Planning , vol.192 , pp. 20-31
    • Hallowell, R.1    Schlesinger, L.A.2    Zornitsky, J.3
  • 28
    • 0002327744 scopus 로고
    • Defining the post-bureaucratic type
    • in. C. Heckscher. A. Donnellon (. eds. Thousand Oaks, CA: Sage.
    • Heckscher, C. (1994 Defining the post-bureaucratic type in C. Heckscher A. Donnellon (eds The Post-Bureaucratic Organization, Thousand Oaks, CA : Sage.
    • (1994) The Post-Bureaucratic Organization
    • Heckscher, C.1
  • 29
    • 22044456732 scopus 로고    scopus 로고
    • Relational systems at work
    • in. B.M. Staw. L.I. Cummings (. eds. Vol. Greenwich, CT: JAI Press, pp.
    • Kahn, W. (1998 Relational systems at work in B.M. Staw L.I. Cummings (eds Research in Organizational Behavior, Vol. 20, Greenwich, CT : JAI Press, pp. 39 76.
    • (1998) Research in Organizational Behavior , vol.20 , pp. 39-76
    • Kahn, W.1
  • 30
    • 40849090953 scopus 로고    scopus 로고
    • Centers for Medicare and Medcaid Services.
    • Kane, R.A., Kane, R.L., Bershadsky, B., Degenholtz, H. Kling, K.C. (2002). Recommendations on Short Quality of Life Measures for Potential Incorporation into the Nursing Home Minimum Data Set. Centers for Medicare and Medcaid Services.
    • (2002)
    • Kane, R.A.1    Kane, R.L.2    Bershadsky, B.3    Degenholtz, H.4    Kling, K.C.5
  • 32
    • 0001942671 scopus 로고
    • Differentiation and integration in complex organizations
    • Lawrence, P. Lorsch, J. (1967 Differentiation and integration in complex organizations Administrative Science Quarterly, 12 : 1, 47 59.
    • (1967) Administrative Science Quarterly , vol.12 , Issue.1 , pp. 47-59
    • Lawrence, P.1    Lorsch, J.2
  • 33
    • 0033247587 scopus 로고    scopus 로고
    • Organizational social capital and employment practices
    • Leana, C.R. Van Buren, H.J. (1999 Organizational social capital and employment practices Academy of Management Review, 24 : 538 555.
    • (1999) Academy of Management Review , vol.24 , pp. 538-555
    • Leana, C.R.1    Van Buren, H.J.2
  • 36
    • 0028401441 scopus 로고
    • The interdisciplinary study of coordination
    • Malone, T.W. Crowston, K. (1994 The interdisciplinary study of coordination ACM Computing Surveys, 26 : 87 120.
    • (1994) ACM Computing Surveys , vol.26 , pp. 87-120
    • Malone, T.W.1    Crowston, K.2
  • 37
    • 0032375624 scopus 로고    scopus 로고
    • Social capital, intellectual capital and the organizational advantage
    • Nahapiet, J. Ghoshal, S. (1998 Social capital, intellectual capital and the organizational advantage Academy of Management Review, 232 : 242 266.
    • (1998) Academy of Management Review , vol.232 , pp. 242-266
    • Nahapiet, J.1    Ghoshal, S.2
  • 38
    • 40849149540 scopus 로고
    • Keynote Address, European Association of Labour Economists, Warwick.
    • Piore, M. (1992). The Social Embeddedness of Labor Markets and Cognitive Processes. Keynote Address, European Association of Labour Economists, Warwick.
    • (1992)
    • Piore, M.1
  • 39
    • 84940284697 scopus 로고
    • Job satisfaction: Are the parts all there?
    • Scarpello, V. Campbell, J.P. (1983 Job satisfaction: are the parts all there? Personnel Psychology, 36 : 577 600.
    • (1983) Personnel Psychology , vol.36 , pp. 577-600
    • Scarpello, V.1    Campbell, J.P.2
  • 40
    • 0009127451 scopus 로고
    • Employee and customer perceptions of service in banks: Replication and extension
    • Schneider, B. Bowen, D. (1985 Employee and customer perceptions of service in banks: replication and extension Journal of Applied Psychology, 70 : 3, 423 433.
    • (1985) Journal of Applied Psychology , vol.70 , Issue.3 , pp. 423-433
    • Schneider, B.1    Bowen, D.2
  • 41
    • 0000802646 scopus 로고
    • Integrated manufacturing and human resource management: A human capital perspective
    • Snell, S.A. Dean, J.W. (1992 Integrated manufacturing and human resource management: a human capital perspective Academy of Management Journal, 35 : 467 504.
    • (1992) Academy of Management Journal , vol.35 , pp. 467-504
    • Snell, S.A.1    Dean, J.W.2
  • 44
    • 0002977650 scopus 로고    scopus 로고
    • Understanding high-performance work systems: The joint contribution of economics and human resource management
    • Tomer, J.F. (2001 Understanding high-performance work systems: the joint contribution of economics and human resource management Journal of Socio-Economics, 30 : 63 73.
    • (2001) Journal of Socio-Economics , vol.30 , pp. 63-73
    • Tomer, J.F.1
  • 45
    • 0000471240 scopus 로고
    • Information processing as an integrating concept in organization design
    • Tushman, M. Nadler, D. (1978 Information processing as an integrating concept in organization design Academy of Management Review, 3 : 613 624.
    • (1978) Academy of Management Review , vol.3 , pp. 613-624
    • Tushman, M.1    Nadler, D.2
  • 46
    • 0000376580 scopus 로고
    • Occupational communities: Culture and control in organizations
    • in. B.M. Staw. L.L. Cummings (. eds. Greenwich, CT: JAI Press, pp.
    • Van Maanen, J. Barley, S. (1984 Occupational communities: culture and control in organizations in B.M. Staw L.L. Cummings (eds Research in Organizational Behavior, Greenwich, CT : JAI Press, pp. 287 365.
    • (1984) Research in Organizational Behavior , pp. 287-365
    • Van Maanen, J.1    Barley, S.2
  • 48
    • 0031113028 scopus 로고    scopus 로고
    • Overall job satisfaction: How good are single-item measures?
    • Wanous, J.P., Reichers, A.E. Hudy, M.J. (1997 Overall job satisfaction: how good are single-item measures? Journal of Applied Psychology, 82 : 2, 247 252.
    • (1997) Journal of Applied Psychology , vol.82 , Issue.2 , pp. 247-252
    • Wanous, J.P.1    Reichers, A.E.2    Hudy, M.J.3
  • 49
    • 85047875702 scopus 로고
    • Collective mind in organizations: Heedful interrelating on flight decks
    • Weick, K.E. Roberts, K. (1993 Collective mind in organizations: heedful interrelating on flight decks Administrative Science Quarterly, 38 : 3, 357 381.
    • (1993) Administrative Science Quarterly , vol.38 , Issue.3 , pp. 357-381
    • Weick, K.E.1    Roberts, K.2
  • 50
    • 40849090450 scopus 로고    scopus 로고
    • Corrosive political climates: The heavy toll of negative political behavior in organizations
    • in. R.E. Quinn, R.M. O'Neill. L. St. Clair (. eds. New York: American Management Association, pp.
    • Williams, M. Dutton, J.E. (1999 Corrosive political climates: the heavy toll of negative political behavior in organizations in R.E. Quinn, R.M. O'Neill L. St. Clair (eds The Pressing Problems of Modern Organizations: Transforming the Agenda for Research and Practice, New York : American Management Association, pp. 3 30.
    • (1999) The Pressing Problems of Modern Organizations: Transforming the Agenda for Research and Practice , pp. 3-30
    • Williams, M.1    Dutton, J.E.2


* 이 정보는 Elsevier사의 SCOPUS DB에서 KISTI가 분석하여 추출한 것입니다.