On the trail of the elusive non-user: What research in virtual reference environments reveals

Bulletin of the American Society for Information Science and Technology

Volumn 34, Issue 2, 2008, Pages 25-28

  Connaway, Lynn Silipigni ^a   Radford, Marie L ^b   Dickey, Timothy J ^c  

^a Online Computer Library Center Inc   (United States)

^b RUTGERS UNIVERSITY   (United States)

^c OCLC Office of Programs and Research

Author keywords

[No Author keywords available]

Indexed keywords

EID: 40749125730     PISSN: 19316550     EISSN: 15508366     Source Type: Trade Journal    
DOI: None     Document Type: Article

References (8)

1. Martell, C. (2007). The elusive user: Changing use patterns in academic libraries 1995-2004. College & Research Libraries, 68(5), 435-444.
2. Carlson, S. (2001 ). The deserted library. Chronicle of Higher Education, 45(12), A35-38.
3. National Center for Education Statistics. (1998-2007). Public libraries in the U.S. (Volumes covering fiscal years 1995-2004). Washington, DC: U.S. Department of Education.
4. Vondracek, R. (2007, July). Comfort and convenience? Why students choose alternatives to the library, portal: Libraries and the Academy, 7(3), 277-283.
5. Connaway, L. S. (2007), Mountains, valleys, and pathways: Serials users' needs and steps to meet them. Part I: Preliminary analysis of focus group and semi-structured interviews at colleges and universities. Serials Librarian, 52(1/2), 223-236.
6. Radford, M. L., & Connaway, L. S. (2005). Seeking synchronicity: Evaluating virtual reference services from user, non-user, and librarian perspectives. Retrieved October 14, 2007, from www.oclc.org/research/ projects/synchronicity.
7. Madden, M., & Lenhart, A. (2006). Online dating. Pew Internet and American Life Project. Retrieved September 21, 2007 from www.pewinternet.org/ pdfs/PIP_Online_Dating.pdf.
8. Fagan, J. C., & Desai, C. M. (2003). Communication strategies for instant messaging and chat reference services. The Reference Librarian, 79/80, 121-155.