Implementation of professional and ethical standards

Bulletin of the American Society for Information Science and Technology

Volumn 34, Issue 2, 2008, Pages 20-24

  Shachaf, Pnina ^a  

^a INDIANA UNIVERSITY   (United States)

Author keywords

[No Author keywords available]

Indexed keywords

EID: 40749118532     PISSN: 19316550     EISSN: 15508366     Source Type: Trade Journal    
DOI: None     Document Type: Article

References (11)

1. Reference and User Services Association. (2004). Guidelines for behavioral performance of reference and information service providers. Retrieved August 26, 2007, from www.ala.org/ala/rusa/rusaprotools/referenceguide/ guidelinesbehavioral.htm
2. The International Federation of Library Associations and Institutions. (2006). IFLA digital reference guidelines. Retrieved August 26, 2007, from www.ifla.org/VII/s36/pubs/drg03.htm
3. Shachaf, P., & Horowitz, S. (2007). Virtual reference service evaluation: Adherence to RUSA behavioral guidelines and IFLA digital reference guidelines. Manuscript submitted for publication. Retrieved August 26, 2007, from http://ella.slis.indiana.edu/~shachaf/RUSA&IFLA.pdf
4. American Library Association. (1995). Code of ethics of the American Library Association. Retrieved August 26,2007, from www.ala.org/ala/oif/ statementspols/codeofethics/codeethics.htm
5. Civil Rights Act of 1964 (42 USC § 2000a(a) (1964))
6. Curry, A., & Copeman, D. (2005). Reference service to international students: A field simulation research study. The Journal of Academic Librarianship, 31(5), 409-420.
7. Whitmire, E. (1999). Racial differences in the academic library experiences of undergraduates. The Journal of Academic Librarianship, 25(1), 33-37.
8. Whitmire, E. (2003). Cultural diversity and undergraduates' academic library experiences. The Journal of Academic Librarianship, 29(3), 148-161.
9. Zoe, L.R., & DiMartino, D. (2000). Cultural diversity and end-user searching: An analysis by gender and language background. Research Strategies, 17(4), 291-305.
10. Shachaf, P., & Horowitz, S. (2006). Are virtual reference services color blind? Library & Information Science Research, 28(4), 501-520.
11. Shachaf, P., Oltmann, M. S., & Horowitz, S. (in press). Service equality in virtual reference. Journal of the American Society for Information Science and Technology. Retrieved August 26, 2007, from http://ella.slis.indiana.edu/~shachaf/Equality.pdf