Inside the source selection process: Selection criteria for human information sources

Information Processing and Management

Volumn 44, Issue 3, 2008, Pages 1267-1278

  Woudstra, Lilian ^a   van den Hooff, Bart ^b  

^a UNIVERSITY OF AMSTERDAM   (Netherlands)

^b VU UNIVERSITY AMSTERDAM   (Netherlands)

Author keywords

Human information sources; Source accessibility; Source quality; Source selection

Indexed keywords

DATA PROCESSING; INFORMATION MANAGEMENT; PERSONNEL; SOCIETIES AND INSTITUTIONS;

HUMAN INFORMATION SOURCES; SOURCE ACCESSIBILITY; SOURCE QUALITY; SOURCE SELECTION;

INFORMATION SYSTEMS;

EID: 40649124489     PISSN: 03064573     EISSN: None     Source Type: Journal    
DOI: 10.1016/j.ipm.2007.07.004     Document Type: Article

References (59)

1. Adler P.S., and Kwon S.-W. Social capital: Prospects for a new concept. Academy of Management Review 27 1 (2002) 17-40
2. Allen T.J. Managing the flow of technology: Technology transfer and the dissemination of technical information within the R&D organization (1977), MIT Press, Cambridge, MA
3. Biggs S.F., and Rosman A.J. Methodological issues in judgment and decision-making research: Concurrent verbal protocol validity and simultaneous traces of process. Journal of Behavioral Decision Making 6 (1993) 187-206
4. Birru M.S., Monaco V.M., Charles L., Drew H., Njie V., Bierria T., et al. Internet usage by low-literacy adults seeking health information: An observational analysis. Journal of Medical Internet Research 6 3 (2004) e25
5. Boland R.J., and Tenkasi R.V. Perspective making and perspective taking in communities of knowing. Organization Science 6 4 (1995) 350-372
6. Borgatti S.P., and Cross R. A relational view of information seeking and learning in social networks. Management Science 49 4 (2003) 432-445
7. Borlund P. The concept of relevance in IR. Journal of the American Society for Information Science and Technology 54 10 (2003) 913-925
8. Byström K., and Järvelin K. Task complexity affects information seeking and use. Information Processing and Management 31 2 (1995) 191-213
9. Chakrabarti A., Feineman S., and Fuentevilla W. Characteristics of sources, channels, and contents for scientific and technical information systems in industrial R and D. IEEE Transactions on Engineering Management 30 2 (1983) 83-88
10. Choo C., Detlor B., and Turnbull D. Web Work: Information seeking and knowledge work on the World Wide Web (2000), Kluwer Academic Publishers, Netherlands, Dordrecht
11. Connelly D.P., Rich E.C., Curley S.P., and Kelly J.T. Knowledge resource preferences of family physicians. Journal of Family Practice 30 (1990) 353-359
12. Cross R., and Borgatti S.P. The ties that share: Relational characteristics that facilitate information seeking. In: Huysman M., and Wulf V. (Eds). Social capital and information technology (2004), MIT Press, Cambridge, MA 137-161
13. Cross R., Parker A., Prusak L., and Borgatti S.P. Knowing what we know: Supporting knowledge creation and sharing in social networks. Organizational Dynamics 30 2 (2001) 100-120
14. Crutcher R.J. Telling what we know: The use of verbal report methodologies in psychological research. Psychological Science 5 5 (1994) 241-244
15. Culnan M.J. Environmental scanning: The effects of task complexity and source accessibility on information gathering behavior. Decision Sciences 14 (1983) 194-206
16. Culnan M.J. The dimensions of perceived accessibility to information: Implications for the delivery of information systems and services. Journal of the American Society for Information Science 36 5 (1985) 302-308
17. Curley S.P., Connelly D.P., and Rich E.C. Physicians' use of medical knowledge resources: Preliminary theoretical framework and findings. Medical Decision Making 10 (1990) 231-241
18. De Alwis G., Majid S., and Chaudry A. Transformation in managers' information seeking behaviour: A review. Journal of Information Science 32 4 (2006) 362-377
19. Dougherty D. Interpretive barriers to successful product innovation in large firms. Organization Science 3 2 (1992) 179-202
20. Ericsson K.A. Protocol analysis. In: Bechtel W., and Graham G. (Eds). A companion to cognitive science (1998), Blackwell Publishing, Malden, MA
21. Ericsson K.A., and Simon H.A. Protocol analysis: Verbal reports as data. 2nd ed. (1993), MIT Press, Cambridge, MA
22. Eveland W.P., and Dunwoody S. Examining information processing on the World Wide Web using think aloud protocols. Media Psychology 2 (2000) 219-244
23. Fidel R., and Green M. The many faces of accessibility: Engineers' perception of information sources. Information Processing and Management 40 (2004) 563-581
24. Gerstberger P.G., and Allen T.J. Criteria used by research and development engineers in the selection of an information source. Journal of Applied Psychology 52 4 (1968) 272-279
25. Halpern D., and Nilan M.S. A step toward shifting the research emphasis in information science from the system to the user: An empirical investigation of source-evaluation behavior in information seeking and use. In: Borgman C.L. (Ed). Proceedings of the 51st annual meeting of the American society for information science (1988), Learned Information, Atlanta, GA 169-176
26. Hansen M.T., Mors M.L., and Løvås B. Knowledge sharing in organizations: Multiple networks, multiple phases. Academy of Management Journal 48 (2005) 776-793
27. Hardy A.P. The selection of channels when seeking information: Cost/benefit vs. least-effort. Information Processing and Management 18 6 (1982) 289-293
28. Hertzum M. The importance of trust in software engineers' assessment and choice of information sources. Information and Organization 12 (2002) 1-18
29. Hofer B.K. Epistemological understanding as a metacognitive process: Thinking aloud during online searching. Educational Psychologist 39 1 (2004) 43-55
30. Huysman M. Design requirements for knowledge-sharing tools: A need for social capital analysis. In: Huysman M., and Wulf V. (Eds). Social capital and information technology (2004), MIT Press, Cambridge, MA 187-207
31. Kogut B., and Zander U. Knowledge of the firm, combinative capabilities and the replication of technology. Organization Science 3 3 (1992) 383-397
32. Kremer, J. M. (1980). Information flow among engineers in a design company. Unpublished PhD dissertation, University of Illinois, Urbana, Champaign.
33. Landis J., and Koch G.G. The measurement of observer agreement for categorical data. Biometrics 33 (1977) 159-174
34. Lesser E., and Prusak L. Communities of practice, social capital and organizational knowledge. In: Lesser E. (Ed). Knowledge and communities (2000), Butterworth-Heinemann, Boston
35. Levin, D. Z., Cross, R., & Abrams, L. C. (2003). Why should I trust you? Predictors of interpersonal trust in a knowledge transfer context. Retrieved September 14, 2004, from www.levin.rutgers.edu/research/trust-building-paper.pdf.
36. Marton C., and Choo C. A question of quality: The effect of source quality on information seeking by women in IT professions. In: Toms E. (Ed). Proceedings of the 65th annual meeting of the American society for information science (2002), Information Today, Medford, NJ
37. McFadyen M.A., and Albert C.J. Social capital and knowledge creation: Diminishing returns of the number and strength of exchange relationships. Academy of Management Journal 47 (2004) 735-746
38. Mizarro S. Relevance: the whole history. Journal of the American Society for Information Science 48 9 (1997) 810-832
39. Morrison E., and Vancouver J. Within-person analysis of information-seeking: The effects of perceived costs and benefits. Journal of Management 26 1 (2000) 119-137
40. Nahapiet J., and Ghoshal S. Social capital, intellectual capital, and the organizational advantage. Academy of Management Review 23 2 (1998) 242-266
41. Newell S., Tansley C., and Huang J. Social capital and knowledge integration in an ERP development team: The importance of bridging AND bonding. British Journal of Management 15 (2004) S43-S57
42. Nilan M.S., Peek R.P., and Snyder H.W. A methodology for tapping user evaluation behaviors: An exploration of users' strategy source and information evaluating. In: Borgman C.L. (Ed). Information & technology: Planning for the second fifty years: ASIS '88 (1988), Sage, Berlin 152-159
43. O'Reilly III C.A. Variations in decision makers' use of information sources: The impact of quality and accessibility of information. Academy of Management Journal 25 4 (1982) 756-771
44. Park T.K. Toward a theory of user-based relevance: A call for a new paradigm of inquiry. Journal of the American Society for Information Science 45 3 (1994) 135-141
45. Payne J.W., Braunstein M.L., and Caroll J.S. Exploring predecisional behavior: An alternative approach to decision research. Organizational Behavior and Human Performance 22 (1978) 17-44
46. Pinelli T.E., Bishop A.P., Barclay R.O., and Kennedy J.M. The information-seeking behavior of engineers. In: Kent A., and Hall C.M. (Eds). Encyclopedia of library and information science Vol. 52, Suppl. 15 (1993), Marcel Dekker, New York 167-201
47. Quiroga L.M., and Mostafa J. An experiment in building profiles in information filtering: the role of context of user relevance feedback. Information Processing and Management 38 5 (2002) 671-694
48. Rieh S.Y. Judgment of information quality and cognitive authority in the Web. Journal of the american society for information science and technology 53 2 (2001) 145-161
49. Rosenberg V. Factors affecting the preferences of industrial personnel for information gathering methods. Information Storage and Retrieval 3 (1967) 119-127
50. Saracevic T. Relevance reconsidered. In: Ingwersen P., and Pors N.O. (Eds). Information science: Integrations in perspectives. Proceedings of the second conference on conceptions of library and information science (1996), Royal School of Librarianship, Copenhagen 201-218
51. Saracevic T. Information science. Journal of the American Society for Information Science 50 12 (1999), 1051-106
52. Schamber L. Relevance and information behavior. Annual Review of Information Science and Technology 29 (1994) 3-48
53. Schweiger D.M. Is the simultaneous verbal protocol a viable method for studying managerial problem solving and decision making?. Academy of Management Journal 26 1 (1983) 185-192
54. Smith K.G., Collins C.J., and Clark K.D. Existing knowledge, knowledge creation capability, and the rate of new product introduction in high-technology firms. Academy of Management Journal 48 (2005) 346-357
55. van Someren M., Barnard Y., and Sandberg J. The think aloud method: A practical guide to modelling cognitive processes (1994), Academic Press, London
56. Tansley C., and Newell S. A knowledge-based view of agenda-formation in the development of human resource information systems. Management Learning 38 1 (2007) 95-119
57. Vancouver J., and Morrison E. Feedback inquiry: The effect of source attributes and individual differences. Organizational Behavior and Human Decision Processes 62 3 (1995) 276-285
58. Wang P., and Soergel D. A cognitive model of document use during a research project. Study 1 document selection. Journal of the American Society for Information Science 49 2 (1998) 115-133
59. Xu Y., Tan B., and Yang L. Who will you ask? An empirical study of interpersonal task information seeking. Journal of the American Society for Information Science and Technology 57 12 (2006) 1666-1677