Integrating Kano's model into E-learning satisfaction

IEEM 2007: 2007 IEEE International Conference on Industrial Engineering and Engineering Management

Volumn , Issue , 2007, Pages 297-301

  Chen, Ling Hsiu ^a   Lin, Hsiang Chih ^a  

^a CHAOYANG UNIVERSITY OF TECHNOLOGY   (Taiwan)

Author keywords

E learning; Kano model; Service quality

Indexed keywords

CUSTOMER SATISFACTION; MATHEMATICAL MODELS; QUALITY OF SERVICE; USER INTERFACES; WEB SERVICES;

E-IEARNING PLANNERS; KANO MODEL; QUALITY ELEMENTS; RESOURCES DEPLOYMENT;

E-LEARNING;

EID: 40649119692     PISSN: None     EISSN: None     Source Type: Conference Proceeding    
DOI: 10.1109/IEEM.2007.4419199     Document Type: Conference Paper

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