Improving ED patient satisfaction when triage nurses routinely communicate with patients as to reasons for waits: One rural hospital's experience

Journal of Emergency Nursing

Volumn 30, Issue 4, 2004, Pages 336-338

  Nielsen, Don ^a  

^a Hillsdale Community Health Center   (United States)

Author keywords

[No Author keywords available]

Indexed keywords

ARTICLE; EMERGENCY HEALTH SERVICE; EVALUATION; EXPERIENCE; HOSPITAL ADMISSION; HOSPITAL MANAGEMENT; HUMAN; INTERPERSONAL COMMUNICATION; NURSE PATIENT RELATIONSHIP; PATIENT SATISFACTION; PILOT STUDY; RATING SCALE; RURAL AREA; UNITED STATES;

EMERGENCY NURSING; EMERGENCY SERVICE, HOSPITAL; HOSPITALS, RURAL; HUMANS; MICHIGAN; NURSE-PATIENT RELATIONS; OUTCOME AND PROCESS ASSESSMENT (HEALTH CARE); PATIENT SATISFACTION; PROGRAM EVALUATION; QUALITY ASSURANCE, HEALTH CARE; TRIAGE; WAITING LISTS;

EID: 4043130418     PISSN: 00991767     EISSN: None     Source Type: Journal    
DOI: 10.1016/j.jen.2004.06.015     Document Type: Article

References (2)

1. Schafermeyer R.W. Asplin B.R. Hospital emergency department crowding in the united states Emerg Med 15 2003 22-27
2. Thompson D.A. Yarnold P.R. Williams D.R. Adams S.L. Effects of actual waiting time, information delivery, and expressive quality on patient satisfaction in the emergency department Ann Emerg Med 28 1996 657-665