메뉴 건너뛰기




Volumn 3, Issue 2, 2008, Pages 158-182

Organisational factors for successful implementation of ERP systems

Author keywords

Automotive industry; Business process change theory; Case study; Critical Success Factors; CSFs; ERP implementation; ERP success; PCM; Process Change Management

Indexed keywords


EID: 39149132781     PISSN: 17460972     EISSN: 17460980     Source Type: Journal    
DOI: 10.1504/IJBIS.2008.016584     Document Type: Article
Times cited : (30)

References (66)
  • 1
    • 0002510187 scopus 로고
    • A review of MIS research and disciplinary development
    • Alavi, M. and Carlson, P. (1992) 'A review of MIS research and disciplinary development', Journal of Management Information Systems Vol 8, No 4, pp.45-62.
    • (1992) Journal of Management Information Systems , vol.8 , Issue.4 , pp. 45-62
    • Alavi, M.1    Carlson, P.2
  • 2
    • 33744775495 scopus 로고    scopus 로고
    • ERP critical success factors: An exploration of the contextual factors in public sector institutions
    • Computer Society Press, pp
    • Allen, D, Kern, T. and Havenhand, M. (2002) 'ERP critical success factors: An exploration of the contextual factors in public sector institutions', Proceedings of the 35th Hawaii International Conference on System Sciences, Computer Society Press, pp.3062-3071.
    • (2002) Proceedings of the 35th Hawaii International Conference on System Sciences , pp. 3062-3071
    • Allen, D.1    Kern, T.2    Havenhand, M.3
  • 4
    • 33745202230 scopus 로고    scopus 로고
    • ERP II: Best practices for successfully implementing an ERP upgrade
    • Beatty, R.C. and Williams, C.D. (2006) 'ERP II: Best practices for successfully implementing an ERP upgrade', Communications of the ACM Vol 49, No. 3, pp.105-109.
    • (2006) Communications of the ACM , vol.49 , Issue.3 , pp. 105-109
    • Beatty, R.C.1    Williams, C.D.2
  • 5
    • 0033137396 scopus 로고    scopus 로고
    • Critical issues affecting an ERP implementation
    • Bingi, P., Sharma, M.K. and Godla, J.K. (1999) 'Critical issues affecting an ERP implementation', Information Systems Management, Vol. 16, No. 3, pp.7-14.
    • (1999) Information Systems Management , vol.16 , Issue.3 , pp. 7-14
    • Bingi, P.1    Sharma, M.K.2    Godla, J.K.3
  • 6
    • 0021449280 scopus 로고
    • An assessment of critical success factors
    • Boynton, A.C. and Zmud, R.W. (1984) 'An assessment of critical success factors', Sloan Management Review, Vol. 25, No. 4, pp.17-27.
    • (1984) Sloan Management Review , vol.25 , Issue.4 , pp. 17-27
    • Boynton, A.C.1    Zmud, R.W.2
  • 7
    • 85024585747 scopus 로고    scopus 로고
    • ERP implementation approachas: Toward a contingency framework
    • Charlotte, North Carolina, 13-15 December, pp
    • Brown, C. and Vessey, I. (1999) 'ERP implementation approachas: Toward a contingency framework', Proceedings of the International Conference on Information Systems, Charlotte, North Carolina, 13-15 December, pp.411-416.
    • (1999) Proceedings of the International Conference on Information Systems , pp. 411-416
    • Brown, C.1    Vessey, I.2
  • 8
    • 1842498000 scopus 로고    scopus 로고
    • Managing the next wave of enterprise systems: Leveraging lessons from ERP
    • Brown, C. and Vessey, I. (2003) 'Managing the next wave of enterprise systems: Leveraging lessons from ERP', MIS Quarterly Executive, Vol 2, No. 1, pp.65-77.
    • (2003) MIS Quarterly Executive , vol.2 , Issue.1 , pp. 65-77
    • Brown, C.1    Vessey, I.2
  • 9
    • 12344253275 scopus 로고    scopus 로고
    • Who is to blame for ERP failure?
    • June, accessed on 13 April 2004
    • Calogero, B. (2000) 'Who is to blame for ERP failure?', Server World Magazine, June, http://www.serverworldmagazine.com/sunserver/2000/06/ erp_fail.shtml (accessed on 13 April 2004).
    • (2000) Server World Magazine
    • Calogero, B.1
  • 10
    • 33644996779 scopus 로고    scopus 로고
    • An empirical analysis of business efficiency from the implementation of enterprise information system
    • Chiu, R.K., Koh, S.C.L. and Gunasekaran, A. (2006) 'An empirical analysis of business efficiency from the implementation of enterprise information system', International Journal of Business Information Systems, Vol. 1, No. 4, pp.387-407.
    • (2006) International Journal of Business Information Systems , vol.1 , Issue.4 , pp. 387-407
    • Chiu, R.K.1    Koh, S.C.L.2    Gunasekaran, A.3
  • 12
    • 0004626744 scopus 로고
    • Business process reengineering, where it's been where it's going
    • V. Grover and W.J. Kettinger Eds, Harrisburg, PA: Idea Publishing, pp
    • Davenport, T.H. (1995) 'Business process reengineering, where it's been where it's going', in V. Grover and W.J. Kettinger (Eds.) Business Process Change: Concepts, Methods and Technologies, Harrisburg, PA: Idea Publishing, pp.1-13.
    • (1995) Business Process Change: Concepts, Methods and Technologies , pp. 1-13
    • Davenport, T.H.1
  • 13
    • 55249087535 scopus 로고
    • Perceived usefulness, perceived ease of use, and user acceptance of information technology
    • Davis, F.D. (1989) 'Perceived usefulness, perceived ease of use, and user acceptance of information technology', MIS Quarterly, Vol. 13, No. 3, pp.319-340.
    • (1989) MIS Quarterly , vol.13 , Issue.3 , pp. 319-340
    • Davis, F.D.1
  • 14
    • 84936823933 scopus 로고
    • User acceptance of computer technology a comparison of two theoretical models
    • Davis, F D., Bagozzi, R.P. and Warshaw, P.R. (1989) 'User acceptance of computer technology a comparison of two theoretical models', Management Science, Vol 35, No 8, pp.982-1002.
    • (1989) Management Science , vol.35 , Issue.8 , pp. 982-1002
    • Davis, F.D.1    Bagozzi, R.P.2    Warshaw, P.R.3
  • 15
    • 72249114849 scopus 로고
    • Information systems success the quest for the dependent variable
    • DeLone, W. and McLean, E. (1992) 'Information systems success the quest for the dependent variable', Information Systems Research, Vol 3, No 1, pp. 60-95.
    • (1992) Information Systems Research , vol.3 , Issue.1 , pp. 60-95
    • DeLone, W.1    McLean, E.2
  • 16
    • 55249106033 scopus 로고
    • The measurement of end-user computing satisfaction
    • Doll, W.J. and Torkzadeh, G. (1988) 'The measurement of end-user computing satisfaction', MIS Quarterly, Vol 12, No 2, pp.259-274.
    • (1988) MIS Quarterly , vol.12 , Issue.2 , pp. 259-274
    • Doll, W.J.1    Torkzadeh, G.2
  • 17
    • 9744258804 scopus 로고    scopus 로고
    • Rigor in information systems positivist case research current practices, trends, and recommendations
    • Dubé, L and Paré, G. (2003) 'Rigor in information systems positivist case research current practices, trends, and recommendations', MIS Quarterly, Vol 27, No 4, pp.597-635.
    • (2003) MIS Quarterly , vol.27 , Issue.4 , pp. 597-635
    • Dubé, L.1    Paré, G.2
  • 18
    • 0001829544 scopus 로고
    • Viewpoint new and old businass process redesign
    • Earl, M. (1994) 'Viewpoint new and old businass process redesign, Journal of Strategic Information Systems, Vol 3, No 1, pp.5-22.
    • (1994) Journal of Strategic Information Systems , vol.3 , Issue.1 , pp. 5-22
    • Earl, M.1
  • 20
    • 39149135644 scopus 로고    scopus 로고
    • Freeman, C. and Perez, C. (1988) 'Structural crisis of adjustment business cycles and investment behavior', in G. Dosi et al (End) Technical Change and Economic Behavior, London: Pinter.
    • Freeman, C. and Perez, C. (1988) 'Structural crisis of adjustment business cycles and investment behavior', in G. Dosi et al (End) Technical Change and Economic Behavior, London: Pinter.
  • 21
    • 25444524545 scopus 로고    scopus 로고
    • Success and failure factors of adopting SAP in ERP system implementation
    • Gargeya, V.B. and Brady, C. (2005) 'Success and failure factors of adopting SAP in ERP system implementation', Business Process Management Journal, Vol 11, No. 5, pp. 501-516.
    • (2005) Business Process Management Journal , vol.11 , Issue.5 , pp. 501-516
    • Gargeya, V.B.1    Brady, C.2
  • 22
    • 0006730965 scopus 로고    scopus 로고
    • ERP installations derail
    • 22 November 1999, accessed 1 November 2004
    • Gilbert, A. (1999) 'ERP installations derail', Information Week, 22 November 1999, http://informationweek.com/762/erp.htm (accessed 1 November 2004).
    • (1999) Information Week
    • Gilbert, A.1
  • 23
    • 0033080004 scopus 로고    scopus 로고
    • From business reengineering to business process change management a longitudinal study of trends and practices
    • Grover, V. (1999) 'From business reengineering to business process change management a longitudinal study of trends and practices', Proceedings of the IEEE Trnsactions of Engineering Management, Vol. 46, No. 1, pp. 36-46.
    • (1999) Proceedings of the IEEE Trnsactions of Engineering Management , vol.46 , Issue.1 , pp. 36-46
    • Grover, V.1
  • 24
    • 0031288381 scopus 로고    scopus 로고
    • Business process change and organizational parformance: Exploring an antecedent model
    • Guha, S, Grover, V., Kettinger, W. and Teng, J. (1997) 'Business process change and organizational parformance: Exploring an antecedent model', Journal of Management Information Systems, Vol. 14, No. 1, pp. 119-154.
    • (1997) Journal of Management Information Systems , vol.14 , Issue.1 , pp. 119-154
    • Guha, S.1    Grover, V.2    Kettinger, W.3    Teng, J.4
  • 25
    • 0036608181 scopus 로고    scopus 로고
    • Investment in enterprise resource planning: Business impact and productivity measures
    • Hitt, L.M., Wu, D.J. and Zhou, X. (2002) 'Investment in enterprise resource planning: Business impact and productivity measures', Journal of Management Information Systems, Vol. 19, No. 1, pp. 71-98.
    • (2002) Journal of Management Information Systems , vol.19 , Issue.1 , pp. 71-98
    • Hitt, L.M.1    Wu, D.J.2    Zhou, X.3
  • 27
    • 39149145264 scopus 로고    scopus 로고
    • An investigation of the impacts of some external contextual factors on ERP systems success assesment: A case of firms in Baltic-Nordic region
    • Ifinedo, P. (2006) 'An investigation of the impacts of some external contextual factors on ERP systems success assesment: A case of firms in Baltic-Nordic region', International Journal of Internet and Enterprise Management, Vol. 4, No. 4, pp.355-378.
    • (2006) International Journal of Internet and Enterprise Management , vol.4 , Issue.4 , pp. 355-378
    • Ifinedo, P.1
  • 28
    • 0001894181 scopus 로고
    • Testing the determinants of microcomputer usage via a structural equation model
    • Igbaria, M, Guimaraes, T. and Davis, G.B. (1995) 'Testing the determinants of microcomputer usage via a structural equation model', Journal of Management Information Systems, Vol. 11, No. 4, pp. 87-114.
    • (1995) Journal of Management Information Systems , vol.11 , Issue.4 , pp. 87-114
    • Igbaria, M.1    Guimaraes, T.2    Davis, G.B.3
  • 32
    • 0033277445 scopus 로고    scopus 로고
    • Turning around troubled sofware projects: An explonatory study of the de-escalation of commitment to failing courses of action
    • Keil, M. and Robey, D. (1999) 'Turning around troubled sofware projects: an explonatory study of the de-escalation of commitment to failing courses of action', Journal of Management Information Systems, Vol. 15, No. 4, pp. 63-87.
    • (1999) Journal of Management Information Systems , vol.15 , Issue.4 , pp. 63-87
    • Keil, M.1    Robey, D.2
  • 33
    • 0002663788 scopus 로고
    • Toward a theory of business process change management
    • Kettinger, W. and Grover, V. (1995) 'Toward a theory of business process change management', Journal of Management Information Systems, Vol. 12, No. 1, pp. 1-30.
    • (1995) Journal of Management Information Systems , vol.12 , Issue.1 , pp. 1-30
    • Kettinger, W.1    Grover, V.2
  • 34
    • 39149088444 scopus 로고    scopus 로고
    • Kettinger, W., Guha, S. and Teng, J. (1995) 'the process a engineering lifecycle methodology: A case study', in V. Grover and W. Kettinger (Eds.) Businness Process Change: Reengineering Concepts, Methods and Technologies, Harrisburg, PA: Idea Publishing.
    • Kettinger, W., Guha, S. and Teng, J. (1995) 'the process a engineering lifecycle methodology: A case study', in V. Grover and W. Kettinger (Eds.) Businness Process Change: Reengineering Concepts, Methods and Technologies, Harrisburg, PA: Idea Publishing.
  • 35
    • 84968118628 scopus 로고
    • Issues in understanding and changing culture
    • Kilman, R, Saxton, M. and Serpa, R. (1986) 'Issues in understanding and changing culture', California Management Review, Vol. 28, No. 2, pp. 87-94.
    • (1986) California Management Review , vol.28 , Issue.2 , pp. 87-94
    • Kilman, R.1    Saxton, M.2    Serpa, R.3
  • 36
    • 30344460677 scopus 로고    scopus 로고
    • Beyond critical success factors: A dynamic model of enterprise system innovation
    • King, S. and Burgess, T.F. (2006) 'Beyond critical success factors: A dynamic model of enterprise system innovation', International Journal of Information Management, Vol. 26, No. 1, pp.59-69.
    • (2006) International Journal of Information Management , vol.26 , Issue.1 , pp. 59-69
    • King, S.1    Burgess, T.F.2
  • 37
    • 0002324201 scopus 로고
    • Leading change: Why transformation efforts fail
    • Kotter, J. (1995) 'Leading change: Why transformation efforts fail', Harvard Business Reveiw, Vol. 73, No. 2, pp.59-67.
    • (1995) Harvard Business Reveiw , vol.73 , Issue.2 , pp. 59-67
    • Kotter, J.1
  • 39
    • 0001278322 scopus 로고    scopus 로고
    • The relationship between user participation and system success: A simultaneous contingency approach
    • Lin, W.T. and Shao, B. (2000) 'The relationship between user participation and system success: A simultaneous contingency approach', Information & Management, Vol. 37, No. 6, pp.283-295.
    • (2000) Information & Management , vol.37 , Issue.6 , pp. 283-295
    • Lin, W.T.1    Shao, B.2
  • 40
    • 0001071156 scopus 로고
    • Information system failures - a survey and classification of the empirical literature
    • Lyytinen, K. and Hirscheim, R. (1987) 'Information system failures - a survey and classification of the empirical literature', Oxford Surveys in Information Technology, Vol. 4, pp.257-309.
    • (1987) Oxford Surveys in Information Technology , vol.4 , pp. 257-309
    • Lyytinen, K.1    Hirscheim, R.2
  • 41
    • 0001856413 scopus 로고
    • If we build it they will come: Designing information systems that users want to use
    • Markus, M. and Keil, M. (1994) 'If we build it they will come: Designing information systems that users want to use', Sloan Management Reveiw Vol. 35, pp.11-25.
    • (1994) Sloan Management Reveiw , vol.35 , pp. 11-25
    • Markus, M.1    Keil, M.2
  • 42
    • 0002327064 scopus 로고    scopus 로고
    • The enterprise systems experience - from adoption to success
    • R.W. Zmund Ed, Cincinnati, OH: Pinnaflex Educational Resources, Inc
    • Markus, M.L. and Tannis, C. (2000) 'The enterprise systems experience - from adoption to success', in R.W. Zmund (Ed.) Framing the Domains of IT Research: Glimpsing the Future through the Past, Cincinnati, OH: Pinnaflex Educational Resources, Inc.
    • (2000) Framing the Domains of IT Research: Glimpsing the Future through the Past
    • Markus, M.L.1    Tannis, C.2
  • 43
    • 0000608419 scopus 로고    scopus 로고
    • An ERP strategy
    • 2 February, pp
    • Martin, M. (1998) 'An ERP strategy', Fortune, 2 February, pp. 95-97.
    • (1998) Fortune , pp. 95-97
    • Martin, M.1
  • 45
    • 0012135877 scopus 로고    scopus 로고
    • De-escalating information technology projects: Lessons from the Denver International Airport
    • Montealegre, R. and Keil, M. (2000) 'De-escalating information technology projects: Lessons from the Denver International Airport', MIS Quarterly, Vol. 24, No. 3, pp.417-447.
    • (2000) MIS Quarterly , vol.24 , Issue.3 , pp. 417-447
    • Montealegre, R.1    Keil, M.2
  • 47
    • 0041965826 scopus 로고    scopus 로고
    • Case study analysis of factors for success in ERP system implementations
    • Boston, Masschusetts, 3-5 August, pp
    • Murray, M.G. and Coffin, G.W.A. (2001) 'Case study analysis of factors for success in ERP system implementations', Proceedings of the Americas Conference on Information Systems, Boston, Masschusetts, 3-5 August, pp.1012-1018.
    • (2001) Proceedings of the Americas Conference on Information Systems , pp. 1012-1018
    • Murray, M.G.1    Coffin, G.W.A.2
  • 48
    • 71549126429 scopus 로고
    • Studying information technology in organizations: Research approaches and assumptions
    • Orlikowski, W.J. and Baroudi, J.J. (1991) 'Studying information technology in organizations: Research approaches and assumptions', Information Systems Research, Vol 2, pp. 1-28
    • (1991) Information Systems Research , vol.2 , pp. 1-28
    • Orlikowski, W.J.1    Baroudi, J.J.2
  • 49
  • 50
    • 84990566611 scopus 로고
    • The role of interorganizational and organizational factors on the decision mode for adoption of interorganizational systems
    • Premkumar, G. and Ramamurthy, K. (1995) 'The role of interorganizational and organizational factors on the decision mode for adoption of interorganizational systems', Decision Sciences, Vol. 26, No 3, pp. 303-336.
    • (1995) Decision Sciences , vol.26 , Issue.3 , pp. 303-336
    • Premkumar, G.1    Ramamurthy, K.2
  • 52
    • 33847080777 scopus 로고    scopus 로고
    • Critical success factors for successful implementation of enterprise, resource, planning systems in manufacturing organizations
    • Ramayah, T, Roy, M.H., Arokiasamy, S. and Zbib, I. (2007) 'Critical success factors for successful implementation of enterprise, resource, planning systems in manufacturing organizations', Internanonal Journal of Busuness Information Systems, Vol 2, No 3, pp 276-297.
    • (2007) Internanonal Journal of Busuness Information Systems , vol.2 , Issue.3 , pp. 276-297
    • Ramayah, T.1    Roy, M.H.2    Arokiasamy, S.3    Zbib, I.4
  • 53
    • 0036608268 scopus 로고    scopus 로고
    • Learning to implement systems: An exploratory study of the dialectics of change
    • Robey, D, Ross, J and Boudreau, M. (2002) 'Learning to implement systems: An exploratory study of the dialectics of change', Journal of Management Information Systems, Vol 19, No 1, pp. 17-46.
    • (2002) Journal of Management Information Systems , vol.19 , Issue.1 , pp. 17-46
    • Robey, D.1    Ross, J.2    Boudreau, M.3
  • 54
    • 0018451997 scopus 로고
    • Chief executives define, their own data needs
    • March-April
    • Rockart, J. (1979) 'Chief executives define, their own data needs', Harvard Business Review, March-April, Vol 57, No 2, pp 81-93.
    • (1979) Harvard Business Review , vol.57 , Issue.2 , pp. 81-93
    • Rockart, J.1
  • 55
    • 34249794781 scopus 로고    scopus 로고
    • Critical success factors of process modeling for enterprise systems
    • Boston, Massachusetts, 3-5 August, pp
    • Roseman, M, Sedera, W. and Gable, G. (2001) 'Critical success factors of process modeling for enterprise systems', Proceedings of the Americas Conference on Informanon Systems, Boston, Massachusetts, 3-5 August, pp 1128-1130.
    • (2001) Proceedings of the Americas Conference on Informanon Systems , pp. 1128-1130
    • Roseman, M.1    Sedera, W.2    Gable, G.3
  • 56
    • 0346151193 scopus 로고    scopus 로고
    • A taxonomy of players and activities across in, ERP project life cycle
    • Somers. T.M. and Nelson, K. G. (2004) 'A taxonomy of players and activities across in, ERP project life cycle', Information and Management, Vol 41, pp 257-278.
    • (2004) Information and Management , vol.41 , pp. 257-278
    • Somers, T.M.1    Nelson, K.G.2
  • 58
    • 0002857188 scopus 로고
    • Business process reengineering: Tactics for managing radical change
    • Stoddard, D. and Jarvenpaa, S. (1995) 'Business process reengineering: tactics for managing radical change', Journal of Management Informanon Systems, Vol 12, No 1, pp 81-108.
    • (1995) Journal of Management Informanon Systems , vol.12 , Issue.1 , pp. 81-108
    • Stoddard, D.1    Jarvenpaa, S.2
  • 59
    • 55249123249 scopus 로고
    • Validating instruments in MIS research
    • Straub, D. W. (1989) Validating instruments in MIS research', MIS Quarterly, Vol 13, No 2, pp. 147-166.
    • (1989) MIS Quarterly , vol.13 , Issue.2 , pp. 147-166
    • Straub, D.W.1
  • 60
    • 0002515835 scopus 로고    scopus 로고
    • Critical success factors in enterprise-wide information management system projects
    • Milwaukee, Wisconsin, 13-15 August, pp
    • Sumner, M. (1999) 'Critical success factors in enterprise-wide information management system projects', Proceedings of the Americas Conference on Information Systems, Milwaukee, Wisconsin, 13-15 August, pp. 232-234.
    • (1999) Proceedings of the Americas Conference on Information Systems , pp. 232-234
    • Sumner, M.1
  • 61
    • 73549120882 scopus 로고
    • Understanding information technology usage: A test of competing models
    • Taylor, S and Todd, P. A. (1995) 'Understanding information technology usage: A test of competing models', Information Systems Research, Vol. 6, No. 2, pp. 144-176.
    • (1995) Information Systems Research , vol.6 , Issue.2 , pp. 144-176
    • Taylor, S.1    Todd, P.A.2
  • 62
    • 33645300232 scopus 로고    scopus 로고
    • Identification of critical failure factors in the implementation of Enterprise Resource Planning (ERP) system in Taiwan's industries'
    • Tsai, W., Chien, S, Hsu, P. and Leu, J. (2005) 'Identification of critical failure factors in the implementation of Enterprise Resource Planning (ERP) system in Taiwan's industries', International Journal of Management and Enterprise Davelopment, Vol 2, No 2, pp. 219-239.
    • (2005) International Journal of Management and Enterprise Davelopment , vol.2 , Issue.2 , pp. 219-239
    • Tsai, W.1    Chien, S.2    Hsu, P.3    Leu, J.4
  • 63
    • 0037448859 scopus 로고    scopus 로고
    • Enterprise resource planning: Implementation procedures and critical success factors
    • Umble, E., Haft, R and Umble, M. (2003) 'Enterprise resource planning: implementation procedures and critical success factors', European Journal of Operational Research, Vol. 146, No. 2, pp 241-257.
    • (2003) European Journal of Operational Research , vol.146 , Issue.2 , pp. 241-257
    • Umble, E.1    Haft, R.2    Umble, M.3


* 이 정보는 Elsevier사의 SCOPUS DB에서 KISTI가 분석하여 추출한 것입니다.