Do production employees engage in emotional labour?

Journal of Industrial Relations

Volumn 50, Issue 1, 2008, Pages 175-180

  Townsend, Keith ^a  

^a QUEENSLAND UNIVERSITY OF TECHNOLOGY   (Australia)

Author keywords

Emotional labour; Emotions; Manufacturing

Indexed keywords

EID: 39149126376     PISSN: 00221856     EISSN: 14729296     Source Type: Journal    
DOI: 10.1177/0022185607085701     Document Type: Article

References (7)

1. Bolton, S. (2003) 'Introducing a Typology of Workplace Emotion', Working Paper. Lancaster: Lancaster University Management School.
2. Hochschild, A. (1983) The Managed Heart: Commercialisation of Human Feeling. Berkeley: University of California Press.
3. Jocoy, C. (2003) 'Vying for Hearts and Minds: Emotional Labour as Management Control', Labour and Industry 13(3): 51-72.
4. Korczynski, M. (2002) Human Resource Management in Service Work. Basingstoke: Palgrave.
5. Peters, T. and Waterman, R. (1982) In Search of Excellence: Lessons from America's Best Run Companies. New York: Harper and Rowe.
6. Steinberg, R. and Figart, D. (1999) 'Emotional Labour Since The Managed Heart', The Annals of the American Academy of Political and Social Science 561: 8-26.
7. Wharton, A. and Erickson, R. (1993) 'Managing Emotions on the Job and at Home: Understanding the Consequences of Multiple Emotional Roles', Academy of Management Journal 18(3): 457-86.