A Linguistic Analysis of Chat Reference Conversations with 18-24 Year-Old College Students

Journal of Academic Librarianship

Volumn 34, Issue 1, 2008, Pages 31-38

  Maness, Jack M ^a  

^a UNIVERSITY OF COLORADO   (United States)

Author keywords

[No Author keywords available]

Indexed keywords

EID: 39149108800     PISSN: 00991333     EISSN: None     Source Type: Journal    
DOI: 10.1016/j.acalib.2007.11.008     Document Type: Article

References (24)

1. See Pew Internet & American Life Project (2004). "How Americans Use Instant Messaging." Online. Available: http://www.pewinternet.org/PPF/r/133/report_display.asp (January 5, 2007).
2. Examples of such advice are included in Ovadia, S. "Real-Time Chat Reference and the Importance of Text-Chat." The Reference Librarian, 79/80 (2002): 157-161, Carter, D.S. "Hurry Up and Wait: Observations and Tips about the Practice of Chat Reference." The Reference Librarian, 79/80 (2002): 113-120 and Bobrowsky, T., Beck, L., Grant, M. "The Chat Reference Interview: Practicalities and Advice." The Reference Librarian, 89/90 (2005): 179-191.
3. See, e.g., Radford, M. L. "Encountering Virtual Users: A Qualitative Investigation of Interpersonal Communication Chat Reference." Journal of the American Society for Information Science and Technology, 57 (2006): 1046-1059.
4. This definition is from Yule, G. The Study of Language. (New York: Cambridge University Press, 1996), p. 32.
5. The understanding of defining language "genre" in this study follows closely that of Voida, A., Newstetter, W. C., Mynatt, E. D. "When Conventions Collide: The Tensions of Instant Messaging Attributed." Proceedings of the SIGCHI Conference on Human Factors in Computing Systems: Changing Our World, Changing Ourselves (2002).
6. Biber D. Variation Across Speech and Writing (1998), Cambridge University Press, New York 161
7. Ibid., p. 161.
8. "Footing" in this study is understood according to Dillon, G. L. Rhetoric as Social Imagination: Explorations in the Interpersonal Functions of Language. (Bloomington, IN: Indiana University Press, c1986).
9. Baron's results are reported in Baron, N. S. "See You Online: Gender Issues in College Student use of Instant Messaging." Journal of Language & Social Psychology 23 (2004): 397-423.
10. See http://www.askcolorado.org.
11. Library Research Service. "AskColorado Continues to Grow in Second Year," (2005). Online. Available: http://www.lrs.org/documents/fastfacts/231_AskCo.pdf.
12. Results were included only when transcripts and corresponding survey results could be definitively linked by IP address, exact session times, and/or patron remarks that explicitly cited librarians or interactions within transcripts. This fact is important because the transcripts were not directly tied to the survey results by any automated system.
13. Radford M.L. Encountering Virtual Users (2006)
14. Baron N.S. See You Online (2004) 411
15. Ibid., p. 397.
16. Baron, N. S. "Instant Messaging and the Future of Language." Communications of the ACM, 48 (2005): 29-31, p. 31.
17. Baron N.S. See You Online (2004)
18. Ibid., p. 413.
19. Ibid., p. 412.
20. Ibid., p. 412.
21. Baron N.S. Instant Messaging (2005) 31
22. Radford M.L. Encountering Virtual Users (2006)
23. Abdullah M.H. The Impact of Electronic Communication on Writing. ERIC Digest (2003) 4
24. Baron N.S. Instant Messaging (2005) 31