Integrated management systems: A model based on a total quality approach

Managing Service Quality: An International Journal

Volumn 11, Issue 5, 2001, Pages 318-330

  Wilkinson, G ^a   Dale, B G ^a  

^a UNIVERSITY OF MANCHESTER   (United Kingdom)

Author keywords

British standards; Management; Model; Quality systems

Indexed keywords

EID: 84986180738     PISSN: 09604529     EISSN: None     Source Type: Journal    
DOI: 10.1108/09604520110404040     Document Type: Article

References (12)

1. British Standards Institution (BSI) (1999), Integration and Joint Assessment: Management’s Combined Interests, Business Standards Institution, London, May, pp. 14-15.
2. BS 8800 (1996), Guide to: Occupational Health and Safety Management Systems, British Standards Institution, London.
3. BS EN ISO 14001 (1996), Environmental Management Systems – Specification with Guidance for use, British Standards Institution, London.
4. BSI-OHSAS 18001 (1999), Occupational Health and Safety Management Systems – Specification, British Standards Institution, London.
5. DIS ISO 9001 (2000), Quality Management Systems – Requirements, International Organisation for Standardization, Geneva.
6. European Foundation for Quality Management (EFQM) (1999), Current and Improved EFQM Model, EFQM, Brussels.
7. International Organisation for Standardisation (1999), The ISO Survey of ISO 9000 and ISO 14000 Certificates – Eighth Cycle, International Organisation for Standardisation, Geneva.
8. Karapetrovic, S. and Willborn, W. (1998), “Integration of quality and environmental management systems”, The TQM Magazine, Vol. 10 No. 3, pp. 204-13.
9. MacGregor Associates (1996), Study on Management System Standards, British Standards Institution, London.
10. Seghezzi, D. (2000), “Total management systems – why and how”, Proceedings of the 44th European Quality Congress, Budapest, pp. 158-67.
11. Wilkinson, G. and Dale, B.G. (1999), “Models of management system standards: a review of the integration issues”, International Journal of Management Reviews, Vol. 1 No. 3, pp. 279-98.
12. Wilkinson, G. and Dale, B.G. (2000), “Management systems: the key integration issues”, Proceedings of the Institute of Mechanical Engineers, 214 (B6), pp. 771-80.