Continuities in caring? Emotion work in a NHS Direct call centre: Feature

Nursing Inquiry

Volumn 15, Issue 1, 2008, Pages 67-77

  Weir, Hannele ^a   Waddington, Kathryn ^a  

^a CITY UNIVERSITY   (United Kingdom)

Author keywords

Call centre; Emotion work; NHS Direct; Nursing

Indexed keywords

ARTICLE; BURNOUT; CLINICAL COMPETENCE; EDUCATION; EMOTION; EMPATHY; HEALTH PERSONNEL ATTITUDE; HUMAN; NATIONAL HEALTH SERVICE; NURSE ATTITUDE; NURSE PATIENT RELATIONSHIP; NURSING METHODOLOGY RESEARCH; NURSING STAFF; OCCUPATIONAL HEALTH; ORGANIZATION AND MANAGEMENT; PERSONNEL MANAGEMENT; PSYCHOLOGICAL ASPECT; QUALITATIVE RESEARCH; SELF CONCEPT; TELEPHONE; UNITED KINGDOM; VERBAL COMMUNICATION;

ATTITUDE OF HEALTH PERSONNEL; BURNOUT, PROFESSIONAL; CLINICAL COMPETENCE; EMOTIONS; EMPATHY; GREAT BRITAIN; HOTLINES; HUMANS; NARRATION; NURSE'S ROLE; NURSE-PATIENT RELATIONS; NURSING METHODOLOGY RESEARCH; NURSING STAFF; OCCUPATIONAL HEALTH; PERSONNEL TURNOVER; QUALITATIVE RESEARCH; SELF EFFICACY; STATE MEDICINE;

EID: 38949124366     PISSN: 13207881     EISSN: 14401800     Source Type: Journal    
DOI: 10.1111/j.1440-1800.2008.00391.x     Document Type: Article

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