Patient claims and complaints data for improving patient safety

International Journal of Health Care Quality Assurance

Volumn 21, Issue 1, 2008, Pages 60-74

  Jonsson, Pia Maria ^a   Øvretveit, John ^a  

^a KAROLINSKA INSTITUTE   (Sweden)

Author keywords

Complaints; Measurement; Patients; Quality improvement; Safety; Sweden

Indexed keywords

ADVISORY COMMITTEE; ARTICLE; HEALTH CARE QUALITY; HUMAN; INSURANCE; ORGANIZATION AND MANAGEMENT; PATIENT SATISFACTION; RISK MANAGEMENT; STATISTICS; SWEDEN;

ADVISORY COMMITTEES; HUMANS; INSURANCE CLAIM REVIEW; INSURANCE, LIABILITY; PATIENT SATISFACTION; QUALITY ASSURANCE, HEALTH CARE; RISK MANAGEMENT; SWEDEN;

EID: 38949108981     PISSN: 09526862     EISSN: None     Source Type: Journal    
DOI: 10.1108/09526860810841165     Document Type: Article

References (61)

1. Adamson, T.E., Tschann, J.M., Gullion, D.S. and Oppenberg, A.A. (1989), "Physician communication skills and malpractice claims. A complex relationship", The Western Journal of Medicine, Vol. 150 No. 3, pp. 356-60.
2. Agency for Health Care Research and Quality, AHRQ (2006), Patient Safety Indicators Overview, available at: www.qualityindicators.ahrq.gov/psioverview. htm.
3. Appelros, P., Högers, N. and Terent, A. (2003), "Case ascertainment in stroke studies: the risk of selection bias", Acta Neurologica Scandinavica, Vol. 107 No. 2, pp. 145-9.
4. Arnetz, B. and Arnetz, J. (2002), "Patients' views of the health services - what do complaints to the patients' advisory committee tell us?", Sweden's Health Care Report 2001, The National Board of Health and Welfare, Stockholm, pp. 330-8.
5. Baker, G.R., Norton, P.G., Flintoft, V., Blais, R., Brown, A., Cox, J., Etchells, E., Ghali, W.A., Hebert, P., Majumdar, S.R., O'Beirne, M., Palacios-Derflingher, L., Reid, R.J., Sheps, S. and Tamblyn, R. (2004), "The Canadian Adverse Events Study: the incidence of adverse events among hospital patients in Canada", Canadian Medical Association Journal, Vol. 170 No. 11, pp. 1678-86.
6. Beckman, J. (1996), "Nursing negligence", Analysing Malpractice in the Hospital Setting, Sage Publications, Thousand Oaks, CA, pp. 18-55.
7. Bovbjerg, R.R. and Sloan, F.A. (1998), "No-fault for medical injury: theory and evidence", University of Cincinnati Law Review, Vol. 67, pp. 53-123.
8. Branney, S., Pons, P., Markovchick, V. and Thomasson, G.O. (2000), "Malpractice occurrence in emergency medicine: does residency training make a difference?", The Journal of Emergency Medicine, Vol. 19 No. 2, pp. 99-105.
9. Brennan, T.A., Leape, L.L., Laird, N.M., Hebert, L., Localio, A.R., Lawthers, A.G., Newhouse, J.P., Weiler, P.C. and Hiatt, H.H. (1991), "Incidence of adverse events and negligence in hospitalized patients. Results of the Harvard Medical Practice Study I", New England Journal of Medicine, Vol. 324 No. 6, pp. 370-6.
10. Canadian Institute for Health Information, CIHI (2006), Patient Safety, available at: http://secure.cihi.ca/cihiweb/dispPage.jsp?cwpage=patientsafetye.
11. Cronström, R., Öwall, B. and Rene, N. (1998), "Treatment injuries in dentistry - cases from one year in the Swedish Patient Insurance Scheme", International Dental Journal, Vol. 48 No. 3, pp. 187-95.
12. Danzon, P.M. (1990), "The 'crisis' in medical malpractice: trends in the United States, Canada, the United Kingdom and Australia", Law, Medicine and Health Care, Vol. 18 Nos 1-2, pp. 48-58.
13. Davis, P., Lay- Yee, R., Briant, R. and Scott, A. (2003), Preventable in-hospital medical injury under the no fault system in New Zealand, Quality and Safety in Health Care, Vol. 12 No. 4, pp. 251-6.
14. Davy, C., Esmail, A. and Fenn, P. (2004), "Patient safety: lessons from litigation. The epidemiology of error: an analysis of databases of clinical negligence litigation", unpublished report to the UK National Patient Safety Authority and Department of Health, Manchester Health Services Centre, Manchester.
15. Ennis, M. and Vincent, C.A. (1990), "Obstetric accidents: a review of 64 cases", British Medical Journal, Vol. 300, pp. 1365-7.
16. Fenn, P., Diacon, S., Gray, A., Hodges, R. and Rickman, N. (2000), "Current cost of medical negligence in NHS hospitals: analysis of claims database", British Medical Journal, Vol. 320, pp. 1567-71.
17. Goebel, R.H. and Goebel, M.R. (1999), "Clinical practice guidelines for pressure ulcer prevention can prevent malpractice lawsuits in older patients", Journal of Wound, Osteotomy & Continence Nursing, Vol. 26 No. 4, pp. 175-84.
18. Handler, J.A., Gillam, M., Sanders, A.B. and Klasco, R. (2000), "Defining, identifying, and measuring error in emergency medicine", Academic Emergency Medicine, Vol. 7 No. 11, pp. 1183-8.
19. Hiatt, H.H., Barnes, B.A., Brennan, T.A., Laird, N.M., Lawthers, A.G., Leape, L.L., Localio, A.R., Newhouse, J.P., Peterson, L.M. and Thorpe, K.E. (1989), "A study of medical injury and medical malpractice: an overview", New England Journal of Medicine, Vol. 321 No. 7, pp. 480-4.
20. Hickson, G.B., Clayton, E.W., Entman, S.S., Miller, C.S., Githens, P.B., Whetten-Goldstein, K. and Sloan, F.A. (1994), "Obstetricians' prior malpractice experience and patients' satisfaction with care", Journal of the American Medical Association, Vol. 272 No. 20, pp. 1583-7.
21. HSAN (1996), "Hälso- och Sjukvrdens Ansvarsnämnd" ("Who can you turn to if you are dissatisfied with the care you receive?"), Instruction to The Medical Responsibility Board, 1996: 571, available at: www.hsan.se.
22. Johansson,., Lagerstedt, K. and Asplund, K. (2004), "Mishaps in the management of stroke: a review of 214 complaints to a medical responsibility board", Cerebrovascular Diseases, Vol. 18 No. 1, pp. 16-21.
23. Johansson, H. and Räf, L. (1997a), "A compilation of 'diagnostic errors' in Swedish health care. Missed diagnosis is most often a fracture" (in Swedish), Läkartidningen, Vol. 94 No. 43, pp. 3848-50.
24. Jonsson, P.M. and Räf, L. (1997b), "Is quality of health care for women worse than for men? Two out of three insurance claims concern women", Läkartidningen, Vol. 94 No. 10, pp. 865-68 (in Swedish).
25. Jonsson, P.M. and Whlberg, C. (1996), "Reported shortcomings and problems in health care from a gender perspective", Gender Equality in Health Care, The Swedish National Committee on Gender Disparities in Patient Care, Norstedts, Stockholm (SOU 1996:133), pp. 247-70 (in Swedish, English summary available).
26. Kohn, L.T., Donaldson, M.S. and Corrigan, J. (Eds) (2000), To Err Is Human. Building a Safer Health System, National Academy Press, Washington, DC.
27. Law of the Patients' Advisory Committees (1998), Law of the Patients' Advisory Committees (1998:1656).
28. Leape, L.L., Brennan, T.A., Laird, N., Lawthers, A.G., Localio, A.B., Barnes, B.A., Hebert, L., Newhouse, J.P., Weiler, P.C. and Hiatt, H.H. (1991), "The nature of adverse events in hospitalized patients. Results of the Harvard Medical Practice Study II", New England Journal of Medicine, Vol. 324 No. 6, pp. 377-84.
29. Lester, G. and Smith, S. (1993), "Listening and talking to patients. A remedy for malpractice suits", The Western Journal of Medicine, Vol. 158 No. 3, pp. 268-72.
30. Levinson, W., Roter, D.L., Mullooly, J.P., Dull, V.T. and Frankel, R.M. (1997), "Physician-patient communication. The relationship with malpractice claims among primary care physicians and surgeons", Journal of the American Medical Association, Vol. 277 No. 7, pp. 553-9.
31. McDonough, W. and Rioux, M. (1989), "Increasing number of nurses named as sole defendants in malpractice suits", Forum, Vol. 10 No. 1, pp. 4-12.
32. McLoughlin, V., Millar, J., Mattke, S., Franca, M., Jonsson, P.M., Somekh, D. and Bates, D. (2006) Vol. 18, "Selecting indicators for patient safety at the health system level in OECD countries", International Journal for Quality in Health Care, Vol. 18, Supp. I, pp. 14-20.
33. Meredith, V., Cook, C.B. and Penman, A. (1998), "Use of the Physician Insurers Association of America database as a surveillance tool for diabetes-related malpractice claims in the US", Diabetes Care, Vol. 21 No. 7, pp. 1096-100.
34. Moles, D.R., Simper, R.D. and Bedi, R. (1998), "Dental negligence: a study of cases assessed at one specialised advisory practice", British Dental Journal, Vol. 184 No. 3, pp. 130-3.
35. (The) National Board of Health and Welfare (2002), Monitoring and Evaluation of the Health Services, Sweden's Health Care Report 2001, Vol. 2001, pp. 69-90.
36. (The) National Board of Health and Welfare (2003), Patients' Advisory Committees' reports to the National Board of Health and Welfare, The National Board of Health and Welfare, Stockholm (in Swedish).
37. (The) National Board of Health and Welfare (2004a), Patient Safety and Safety Improvement - An Overview, Stockholm (in Swedish).
38. (The) National Board of Health and Welfare (2004b), Hospitalisation due to injuries and poisoning in Sweden 1998-2002, The National Board of Health and Welfare, (Statistics - Health and Diseases 2004:2), Stockholm (in Swedish).
39. Öhrn, A., Tropp, H., Scheer, J., Horn, B., Rutberg, H. and Elfström, J. (2006), "Orthopaedic surgery the most common cause of patient injury", shows data from the Patient Insurance, Läkartidningen, Vol. 103 No. 8, pp. 534-9 (in Swedish).
40. Øvretveit, J. (1993), Measuring Service Quality, Technical Communications Publications Ltd, Aylesbury.
41. (The) Patient Injury Act (1996), The Patient Injury Act (1996:799).
42. Patientförsäkringen (n.d.), Patient Insurance, available at: www.patientforsakring.se.
43. Patientnämnden - The Patients' Advisory Committee (n.d.), The Patients' Advisory Committee, available at: www.sll. se/wptn/19010.cs.
44. Persson, U. and Svensson, M. (2005), "Prolonged national economic effects following patient injuries in Swedish health care. The single injury is expensive, but the total number of injuries is relatively low", Läkartidningen, Vol. 102 No. 42, pp. 3020-5 (in Swedish).
45. Phillips, R.L., Bartholomew, L.A., Dovey, S.M., Fryer, G.E. Jr., Miyoshi, T.J. and Green, L.A. (2004), "Learning from malpractice claims about negligent, adverse events in primary care in the United States", Quality and Safety in Health Care, Vol. 13 No. 2, pp. 121-6.
46. Pukk, K., Lundberg, J., Gaffney, A., Penaloza-Pesantes, R. and Olsson, J. (2003a), "Do health care managers know the comparative quality of their care?", Quality Management in Health Care, Vol. 12 No. 4, pp. 232-9.
47. Pukk, K., Lundberg, J., Peneloza-Pesantes, R.V., Brommels, M. and Gaffney, F.A. (2003b), "Do women simply complain more? National patient injury claims data show gender and age differences", Quality Management in Health Care, Vol. 12 No. 4, pp. 225-31.
48. Räf, L. and Claes, G. (1999), "Complications are frequent after surgery for excessive hand sweating. Patients should be informed about the risks", Läkartidningen, Vol. 96 No. 8, pp. 930-32 (in Swedish).
49. Rosén, B. and Jonsson, P.M. (1992), Injuries reported to the Patient Insurance Scheme as a Basis for Injury Prevention. Project Report, The Swedish Institute for Health Services Development, Spri, Stockholm (in Swedish).
50. Schioler, T., Lipczak, H., Pedersen, B.L., Mogensen, T.S., Bech, K.B., Stockmarr, A., Svenning, A.R. and Frolich, A. (2001), "Incidence of adverse events in hospitals. A retrospective study of medical records", Ugeskrift for Laeger, Vol. 163 No. 39, pp. 5370-78 (in Danish).
51. Stockholm County Patients' Advisory Committee (2006), Annual Report 2005, Stockholm County Patients' Advisory Committee, Stockholm (in Swedish).
52. Taragin, M.I., Sonnenberg, F.A., Karns, M.E., Trout, R., Shapiro, S. and Carson, J.L. (1994), "Does physician performance explain interspecialty differences in malpractice claim rates?", Medical Care, Vol. 32 No. 7, pp. 661-7.
53. Thomas, E.J. and Petersen, L. (2003), "Measuring errors and adverse effects in health care", Journal of General Internal Medicine, Vol. 18 No. 1, pp. 61-7.
54. Tsai, W.C., Kung, P.T. and Chiang, Y.J. (2004), "Relationship between malpractice claims and medical care quality", International Journal of Health Care Quality Assurance, Vol. 17 No. 7, pp. 7394-400.
55. Vincent, C., Neale, G. and Woloshynowych, M. (2001), "Adverse events in British hospitals: preliminary retrospective record review", British Medical Journal, Vol. 322, pp. 517-9.
56. Wahlberg, A.C., Cedersund, E. and Wredling, R. (2003), "Factors and circumstances related to complaints in emergency medical dispatching in Sweden: an exploratory study", European Journal of Emergency Medicine, Vol. 10 No. 4, pp. 272-8.
57. Weingart, S.N., Wilson, R.M., Gibberd, W. and Harrison, B. (2000), "Epidemiology of medical error", British Medical Journal, Vol. 320, pp. 774-7.
58. Weycker, D.A. and Jensen, G.A. (2000), "Medical malpractice among physicians: who will be sued and who will pay?", Health Care Management Science, Vol. 3 No. 4, pp. 269-77.
59. Wilson, R.M., Runciman, W.B., Gibberd, R.W., Harrison, B.T., Newby, L. and Hamilton, J.D. (1995), "The quality in Australian health care study", Medical Journal of Australia, Vol. 163 No. 9, pp. 458-71.
60. Zhan, C. and Miller, M.R. (2003), "Administrative data based patient safety research: a critical review", Quality and Safety in Health Care, Vol. 12, Supp. II, pp. ii58-ii63.
61. Zuckerman, S., Koller, C.R. and Bovbjerg, R.R. (1986), "Information on malpractice: a review of empirical research on major policy issues", Law & Contemporary Problems, Vol. 49 No. 2, pp. 85-111.