Patients' experiences and expectations from an emergency department: A survey of 4,392 patients

Middle East Journal of Emergency Medicine

Volumn 7, Issue 2, 2007, Pages 57-60

  Issa, Atallah A L ^a  

^a KING HUSSEIN MEDICAL CENTER   (Jordan)

Author keywords

Emergency medical services; Patient expectation; Patient satisfaction

Indexed keywords

ADULT; ARTICLE; DEMOGRAPHY; EDUCATIONAL STATUS; EMERGENCY CARE; EMERGENCY WARD; EXPECTATION; EXPERIENCE; FEMALE; FLUID THERAPY; HEALTH SERVICE; HEALTH SURVEY; HOSPITAL PATIENT; HOSPITALIZATION; HUMAN; MAJOR CLINICAL STUDY; MALE; MEDICAL STAFF; PATIENT SATISFACTION; QUESTIONNAIRE; SOCIAL STATUS;

EID: 38549126033     PISSN: 17296455     EISSN: None     Source Type: Journal    
DOI: None     Document Type: Article

References (17)

1. Ross K, Steward C, and Sinacore J. The importance of patient preferences in the measurement of health care satisfaction. Med Care 1993; 31:1138-1149.
2. Flocke S. Measuring attributes of primary care: Development of a new instrument. J FAM Pract 1997; 45: 64-74.
3. Waris Oidwai, Sayed Sdhail, Muhammad Baqir, et al. Patient expectations from emergency medical services. J Ayub Med Coll Abbotabad 2005; 17(3).
4. John W. Saultz, and Waleed Albedaiwi. Interpersonal continuity of care and patient satisfaction: A critical review. Ann Fam Med 2004; 2: 445-451.
5. Perron NJ, Secretan F, Vannotti M, et al. patient expectations at a multicultural out patient clinic in Switzerland. Fam Pract 2003; 20; 428-33.
6. Kuisma M, Maatta T, Hakala T, et al. Customer satisfaction measurement in emergency medical services Acad Emerg Med 2003; 19: 812-5.
7. Curka P, Pepe P, Zachariah B, et al. Incidence, source, and nature of complaints received in large, urban emergency medical services system. Acad Emerg Med 1995; 2: 508-12.
8. Richard Grol. Improving the quality of medical care; building bridges among professional pride, pater profit, and patient satisfaction. JAMA 2001; 284:2578-85.
9. Abdullah A. Saeed, Badreldin A. Mohammad, Abdullah H. Satisfaction and correlates of patient satisfaction with physician's services in primary health care centers. Saudi Med J 2001; 22(3): 262-67
10. Al- Faris E, Khoja T, Falouda M, et al. Patients satisfaction with accessibility and services offered in Riyadh health center. Saudi Med J 1996; 17:11-17.
11. Hutchison B, Ostbye T, Barnsley J, et al. et al. Patient satisfaction and quality of care in walk- in clinics, family practices and emergency departments: the Ontario walk-in clinics study. CMAJ 2003; 168:977-83.
12. Hedges J, Trouy A, and Magnusson A. Satisfied patients exiting the emergency department (SPEED) study. Acad Emerg Med. 2002 Jan; 9(1); 15-21.
13. Boudreaux ED, Fredman J, Chansky ME, et al. Emergency department patient satisfaction: examination the role of acuity. Acad Emerg Med. 2004Feb; 11(2): 126-8.
14. Sun BC, Adans J, Orav J, et al. Determinant of patient satisfaction and willingness to return with emergency care. Ann Emerg Med 2000 May; 35(5): 426-34.
15. Tasi DF. How should doctors approach patients: a conflicts reflection on personhood. J Med ethics 2001; 27:44-50.
16. Tasi DF. Ancient Chinese medical ethics and four principles of biomedical ethics. J Med Ethics 1999; 25:315-21.
17. Qidwai W. Paternalistic model of medical practice. J Coll physicians Surg Pak 2003; 13:296-