The role of information systems resources in ERP capability building and business process outcomes

Journal of Management Information Systems

Volumn 24, Issue 2, 2007, Pages 221-260

  Karimi, Jahangir ^a   Somers, Toni M ^b   Bhattacherjee, Anol ^c  

^a UNIVERSITY OF COLORADO   (United States)

^b WAYNE STATE UNIVERSITY   (United States)

^c UNIVERSITY OF SOUTH FLORIDA   (United States)

Author keywords

Business process outcomes; Complementarity; ERP capabilities; IS resources; Resource based view; Resource picking and capability building mechanisms

Indexed keywords

DATA STRUCTURES; INFORMATION SCIENCE; INVESTMENTS; MANAGEMENT INFORMATION SYSTEMS;

BUSINESS PROCESS OUTCOMES; RESOURCE-BASED VIEW (RBV);

ENTERPRISE RESOURCE PLANNING;

EID: 38349141625     PISSN: 07421222     EISSN: None     Source Type: Journal    
DOI: 10.2753/MIS0742-1222240209     Document Type: Article

References (101)

1. Agarwal, R., and Karahanna, E. Time flies when you're having fun: Cognitive absorption and beliefs about information technology usage. MIS Quarterly, 24, 4 (December 2000), 665-694.
2. Akkermans, H., and Van Helden, K. Vicious and virtuous cycles in ERP implementation: A case study of interrelations between critical success factors. European Journal of Information Systems, 11, 1 (March 2002), 35-46.
3. Allen, B.R., and Boynton, A.C. Information architecture: In search of efficient flexibility. MIS Quarterly, 15, 4 (1991), 435-445.
4. Amit, R., and Schoemaker, P.J.H. Strategic assets and organizational rent. Strategic Management Journal, 14, 1 (January 1993), 33-46.
5. Armstrong, C.P., and Sambamurthy, V. Information technology assimilation in firms: The influence of senior leadership and IT infrastructures. Information Systems Research, 10, 4 (1999), 304-327.
6. Attewell, P. Technology diffusion and organizational learning: The case of business computing. Organization Science, 3, 1 (1992), 1-19.
7. Bagozzi, R.P.; Yi, Y.; and Phillips, L.W. Assessing construct validity in organizational research. Administrative Science Quarterly, 36, 3 (September 1991), 421-458.
8. Barney, J.B. Firm resources and sustained competitive advantage. Journal of Management, 17, 1 (1991), 99-120.
9. Barua, A.; Kriebel, C.H.; and Mukhopadhyay, T. Information technologies and business value: An analytic and empirical investigation. Information Systems Research, 6, 1 (1995), 3-23.
10. Bassellier, G.; Benbasat, I.; and Reich, B.H. The influence of business managers' IT competence on championing IT. Information Systems Research, 14, 4 (December 2003), 317-336.
11. Beath, C.M. Supporting the information technology champion. MIS Quarterly, 15, 3 (1991), 355-372.
12. Becerra-Fernandez, I.; Gonzalez, A.; and Sabherwal, R. Knowledge Management: Challenges, Solutions, and Technologies. Upper Saddle River, NJ: Pearson Prentice Hall, 2004.
13. Bharadwaj, A. A resource-based perspective on information technology capability and firm performance: An empirical investigation. MIS Quarterly, 24, 1 (2000), 169-196.
14. Bingi, P.; Sharma, M.; and Godla, J. Critical issues affecting an ERP implementation. Information Systems Management, 16, 3 (Summer 1999), 7-14.
15. Boynton, A.C.; Zmud, R.W.; and Jacobs, G.C. The influence of IT management practice on IT use in large organizations. MIS Quarterly, 18, 3 (September 1994), 299-318.
16. Brown, C.V., and Vessey, I. Managing the next wave of enterprise systems: Leveraging lessons from ERP. MIS Quarterly Executive, 2, 1 (March 2003), 65-73.
17. Burt, R.S. Structural Holes: The Social Structure of Competition. Cambridge: Harvard University Press, 1992.
18. Burton-Jones, A., and Straub, D.W. Reconceptualizing system usage: An approach and empirical test. Information Systems Research, 17, 3 (2006), 228-246.
19. Byrd, T.A., and Turner, D.E. Measuring the flexibility of information technology infrastructure: Exploratory analysis of a construct. Journal of Management Information Systems, 17, 1 (Summer 2000), 167-208.
20. Carte, T., and Russell, C. In pursuit of moderation: Nine common errors and their solutions. MIS Quarterly, 27, 3 (2003), 479-501.
21. Cash, J.; McFarlan, F.W.; McKenney, J.; and Applegate, L. A portfolio approach to IT development. In J.I. Cash (ed.), Corporate Information Systems Management, 3d ed. Homewood, IL: Irwin, 1992, pp. 418-434.
22. Chin, W.W. Issues and opinion on structural equation modeling. MIS Quarterly, 22, 1 (March 1998), vii-xvi.
23. Chin, W.W. The partial least squares approach to structural equation modeling. In G. Marcoulides (ed.), Modern Methods for Business Research. Mahwah, NJ: Lawrence Erlbaum, 1998, pp. 295-336.
24. Chin, W.W., and Frye, T.A. PLS-Graph User's Guide (Version 3.0). Houston, TX: Soft Modeling, 2001.
25. Chin, W.W.; Marcolin, B.; and Newsted, P. A partial least squares latent variable modeling approach for measuring interaction effects: Results from a Monte Carlo simulation study and an electronic-mail emotion/ adoption study. Information Systems Research, 14, 2 (2003), 189-217.
26. Cohen, J. Statistical Power Analysis for the Behavioral Sciences, 2d ed. Mahwah, NJ: Lawrence Erlbaum, 1988.
27. Diamantopoulos, A., and Winklhofer, H.M. Index construction with formative indicators: An alternative to scale development. Journal of Marketing Research, 38, 2 (2001), 269-277.
28. Duncan, N.B. Capturing flexibility of information technology infrastructure: A study of resource characteristics and their measure. Journal of Management Information Systems, 12, 2 (Fall 1995), 37-57.
29. Edwards, J.R. Multidimensional constructs in organizational behavior research: An integrative analytical framework. Organizational Research Methods, 4, 2 (2001), 144-192.
30. Eschinger, C. Forecast: ERP software, Worldwide 2005-2010 update. Executive Summary, Gartner Research ID no. G00131025, Stamford, CT, October 24, 2005.
31. Feeney, D.F., and Willcocks, L.P. Core IS capabilities for exploiting information technology. Sloan Management Review, 39, 3 (1998), 9-21.
32. Fichman, R.G. Real options and IT platform adoption: Implications for theory and practice. Information Systems Research, 15, 2 (June 2004), 132-154.
33. Gautam, T.; Muhanna, W.; and Barney, J.B. Information technology and the performance of the customer service process: A resource-based analysis. MIS Quarterly, 29, 4 (2005), 625-651.
34. Gefen, D. What makes an ERP implementation relationship worthwhile: Linking trust mechanisms and ERP usefulness. Journal of Management Information Systems, 21, 1 (Summer 2004), 263-288.
35. Grant, R.M. The resource-based theory of competitive advantage. California Management Review, 33, 3 (1991), 114-135.
36. Gulati, R.; Nohria, N.; and Zaheer, A. Strategic networks. Strategic Management Journal, 21 (March 2000), 203-215.
37. Helfat, C.E., and Peteraf, M.A. The dynamic resource-based view: Capability lifecycles. Strategic Management Journal, 24 (October 2003), 997-1010.
38. Hoopes, D.G.; Madsen, T.L.; and Walker, G. Why is there a resource-based view? Toward a theory of competitive heterogeneity. Strategic Management Journal, 24 (October 2003), 889-902.
39. Huber, R.L. How Continental Bank outsourced its "crown jewels." Harvard Business Review, 71, 1 (January-February 1993), 121-129.
40. Hulland, J.S. Use of partial least squares (PLS) in strategic management research: A review of four recent studies. Strategic Management Journal, 20, 2 (1999), 195-204.
41. Jaccard, J.; Turrisi, R.; and Wan, C.K. Interaction Effects in Multiple Regression. Newbury Park, CA: Sage, 1990.
42. Karimi, J.; Somers, T.M.; and Bhattacherjee, A. The impact of ERP implementation on business process outcomes: A factor-based study. Journal of Management Information Systems, 24, 1 (Summer 2007), 101-134.
43. Keen, P.G.W. Shaping the Future: Business Design Through Information Technology. Boston: Harvard Business School Press, 1991.
44. Kumar, K.; Van Dissel, H.G.; and Bielli, P. The merchant of Prato - revisited: Toward a third rationality of information systems. MIS Quarterly, 22, 2 (June 1998), 199-225.
45. Law, K.S.; Wong, C.-S.; and Mobley, W.H. Toward taxonomy of multidimensional constructs. Academy of Management Review, 23, 4 (1998), 741-755.
46. Lee, O.D.; Lim, K.H.; and Wei, K.K. The roles of information technology in organizational capability building: An IT capability perspective. In R. Agarwal, L. Kirsch, and J.I. DeGross (eds.), Proceedings of the Twenty-Fifth International Conference on Information Systems. Atlanta: Association for Information Systems, 2004, pp. 645-656.
47. Leonard-Barton, D. Wellsprings of Knowledge: Building and Sustaining the Source of Innovation. Boston: Harvard Business School Press, 1995.
48. Leonard-Barton, D., and Deschamps, I. Managerial influence in the implementation of new technology. Management Science, 34, 10 (1988), 1252-1265.
49. Makadok, R. Toward a synthesis of the resource-based and dynamic-capability view of rent creation. Strategic Management Journal, 22, 5 (2001), 387-401.
50. Markus, M.L. Power, politics, and MIS implementation. Communications of the ACM, 26, 6 (June 1983), 430-444.
51. Markus, M.L., and Tanis, C. The enterprise systems experience from adoption to success. In R.W. Zmud and M.F. Price (eds.), Framing the Domains of IT Management: Projecting the Future Through the Past. Cincinnati, OH: Pinnaflex Educational Resources, 2000, pp. 173-209.
52. Markus, M.L.; Tanis, C.; and Van Fenema, P.C. Multi-site ERP implementations. Communications of the ACM, 43, 4 (April 2000), 42-46.
53. Markus, M.L.; Axline, S.; Petrie, D.; and Tanis, C. Learning from adopters' experience with ERP: Problems encountered and success achieved. Journal of Information Technology, 15, 4 (December 2000), 245-265.
54. Mata, F.; Fuerst, W.L.; and Barney, J.B. Information technology and sustained competitive advantage: A resource-based analysis. MIS Quarterly, 19, 4 (1995), 487-505.
55. Melville, N.; Kraemer, K.; and Gurbaxani, V. Review: Information technology and organizational performance: An integrative model of IT business value. MIS Quarterly, 28, 2 (June 2004), 283-322.
56. Milford, M., and Stewart, G. Are ERP implementations qualitatively different from other large systems implementations. In H.M. Chung (ed.), Proceedings of the 2000 Americas Conference on Information Systems. Atlanta: Association for Information Systems, 2000, pp. 951-954.
57. Milgrom, P., and Roberts, J. Complementarities and fit strategy, structure, and organizational change in manufacturing. Journal of Accounting & Economics, 19, 2-3 (1995), 179-208.
58. Mooney, J.G.; Gurbaxani, V.; and Kraemer, K.L. A process-oriented framework for asses sing the business value of information technology. In J.I. DeGross, G. Ariav, C. Beath, R. Hoyer, and C. Kemerer (eds.), Proceedings of the Sixteenth International Conference on Information Systems. Atlanta: Association for Information Systems, 1995, pp. 17-27.
59. Nahapiet, J., and Ghoshal, S. Social capital, intellectual capital and the organizational advantage. Academy of Management Review, 23, 2 (1998), 242-268.
60. Nunnally, J. Psychometric Theory. New York: McGraw-Hill, 1978.
61. Pavlou, P.A., and El Sawy, O.A. From IT leveraging competence to competitive advantage in turbulent environments: The case of new product development. Information Systems Research, 17, 3 (September 2006), 198-227.
62. Podsakoff, P.M., and Organ, D.W. Self-reports in organizational research: Problems and perspectives. Journal of Management, 12, 4 (1986), 531-544.
63. Porter, M.E. What is strategy? Harvard Business Review, 74, 6 (November-December 1996), 61-78.
64. Porter, M.E., and Millar, W.R. How information gives you competitive advantage. Harvard Business Review, 63, 4 (1985), 149-160.
65. Powell, T.C., and Dent-Micallef, A. Information technology as competitive advantage: The role of human, business, and technology resources. Strategic Management Journal, 18, 5 (1997), 375-405.
66. Rajagopal, P. An innovation-diffusion view of implementation of enterprise resource planning (ERP) systems and development of a research model. Information and Management, 40, 2 (December 2002), 87-114.
67. Ranganathan, C., and Brown, C.V. ERP investments and the market value of firms: Toward an understanding of influential ERP project variables. Information Systems Research, 17, 2 (June 2006), 145-161.
68. Rao, S.S. Enterprise resource planning: Business needs and technologies. Industrial Management & Data Systems, 100, 2 (2000), 81-88.
69. Ravichandran, T., and Lertwongsatien, C. Effect of information systems resources and capabilities on firm performance: A resource-based perspective. Journal of Management Information Systems, 21, 4 (Spring 2005), 237-276.
70. Ray, G.; Muhanna, W.A.; and Barney, J.B. Information technology and the performance of the customer service process: A resource-based analysis. MIS Quarterly, 29, 4 (December 2005), 625-652.
71. Reich, B.H., and Benbasat, I. An empirical investigation of factors influencing the success of customer-oriented strategic systems. Information Systems Research, 1, 3 (1990), 325-349.
72. Rindskopf, D., and Rose, T. Some theory and applications of confirmatory second-order factor analysis. Multivariate Behavioral Research, 23, 1099 (1988), 51-67.
73. Rivkin, J.W. Imitation of complex strategies. Management Science, 46, 6 (2000), 824-844.
74. Robey, D.; Ross, J.W.; and Boudreau, M.C. Learning to implement enterprise systems: An exploratory study of the dialectics of change. Journal of Management Information Systems, 19, 1 (Summer 2002), 17-46.
75. Ross, J.W. Creating a strategic IT architecture competency: Learning in stages. MIS Quarterly Executive, 2, 1 (2003), 31-43.
76. Ross, J.W., and Vitale, M.R. The ERP revolution: Surviving vs. thriving. Information Systems Frontier, 2, 2 (2000), 233-241.
77. Ross, J.W.; Beath, C.M.; and Goodhue, D.L. Developing long-term competitiveness through IT resources. Sloan Management Review, 38, 1 (1996), 31-45.
78. Sambamurthy, V.R., and Zmud, R.W. Information Technology and Innovation: Strategies for Success. Morristown, NJ: Financial Executives Research Foundation, 1996.
79. Scott, J.E., and Vessey, I. Managing risks in enterprise systems implementations. Communications of the ACM, 45, 4 (2002), 74-81.
80. Scott-Morton, M.S. IT-induced business reconfiguration. In M.S. Scott-Morton (ed.), The Corporation of the 1990s: Information Technology and Organizational Transformation. Oxford: Oxford University Press, 1991, pp. 3-23.
81. Shang, S., and Seddon, P.B. Assessing and managing the benefits of enterprise systems: The business manager's perspective. Information Systems Journal, 12, 4 (October 2002), 271-299.
82. Somers, T.M., and Nelson, K. The impact of critical success factors across the stages of enterprise resource planning implementation. In R.H. Sprague Jr. (ed.), Proceedings of the Thirty-Fourth Annual Hawaii International Conference on System Sciences. Los Alamitos, CA: IEEE Computer Society Press, 2001 (available at http:// csd12.computer.org/comp/proceedings/hicss/2001/0981/08/09818016.pdf).
83. Tait, P., and Vessey, I. The effect of user involvement on system success: A contingency approach. MIS Quarterly, 12, 1 (1988), 91-108.
84. Tang, C.Y., and Tikoo, S. Operational flexibility and market valuation of earnings. Strategic Management Journal, 20, 8 (1999), 749-761.
85. Tanriverdi, H. Information technology relatedness, knowledge management capability, and performance of multibusiness firms. MIS Quarterly, 29, 2 (2005), 331-334.
86. Tanriverdi, H. Performance effects of information technology synergies in multibusiness firms. MIS Quarterly, 30, 1 (2006), 57-77.
87. Tanriverdi, H., and Venkatraman, N. Knowledge relatedness and performance of multibusiness firms. Strategic Management Journal, 26, 2 (February 2005), 97-119.
88. Teece, D.J.; Pisano, G.; and Shuen, A. Dynamic capabilities and strategic management. Strategic Management Journal, 8, 7 (1997), 509-533.
89. Tippins, M.J., and Sohi, R.S. IT competency and firm performance: Is organizational learning a missing link? Strategic Management Journal, 24, 8 (August 2003), 745-761.
90. Umble, E.J.; Haft, R.R., and Umble, M.M. Enterprise resources planning: Implementation procedures and critical success factors. European Journal of Operational Research, 146, 2 (April 2003), 241-257.
91. Venkatraman, N. IT-enabled business transformation: From automation to business scope redefinition. Sloan Management Review, 35, 2 (Winter 1994), 73-87.
92. Victor, B., and Boynton, A.C. Invented Here: Maximizing Your Organization's Internal Growth and Profitability. Boston: Harvard Business School Press, 1998.
93. Wade, M., and Hulland, J. Review: The resource-based view and information systems research: Review, extension, and suggestions for future research. MIS Quarterly, 28, 1 (2004), 107-142.
94. Wang, E.T.G.; Klein, G.; and Jiang, J.J. ERP misfit: Country of origin and organizational factors. Journal of Management Information Systems, 23, 1 (Summer 2006), 263-292.
95. Weill, P., and Broadbent, M. Leveraging the New Infrastructure: How Market Leaders Capitalize on Information Technology. Cambridge: Harvard Business School Press, 1998.
96. Weill, P., and Vitale, M. What IT infrastructure capabilities are needed to implement e-business models. MIS Quarterly Executive, 1, 1 (2002), 17-34.
97. Yi, M.Y., and Davis, F.D. Developing and validating an observational learning model of computer software training and skill acquisition. Information Systems Research, 14, 2 (June 2003), 146-169.
98. Zhu, K. The complementarity of information technology infrastructure and e-commerce capability: A resource-based assessment of their business value. Journal of Management Information Systems, 21, 1 (Summer 2004), 167-202.
99. Zhu, K., and Kraemer K.L. E-commerce metrics for Net-enhanced organizations: Assessing the value of e-commerce to firm performance in the manufacturing sector. Information Systems Research, 13, 3 (September 2002), 275-295.
100. Zhu, K.; Kraemer, K.L.; Xu, S.; and Dedrick, J. Information technology payoff in e-business environments: An international perspective on value creation of e-business in the financial services industry. Journal of Management Information Systems, 21, 1 (Summer 2004), 17-54.
101. Zmud, R.W. Building relationships throughout the corporate entity. In J. Elam, M. Ginzberg, P. Keem, and R. Zmud (eds.), Transforming the IS Organization: The Mission, the Framework, the Transition. Washington, DC: ICIT Press, 1988, pp. 55-82.