Inclusive design and human factors: Designing mobile phones for older users

PsychNology Journal

Volumn 4, Issue 3, 2006, Pages 267-284

  Pattison, Matthew ^a   Stedmon, Alex ^b  

^a PDD Group Ltd   (United Kingdom)

^b UNIVERSITY OF NOTTINGHAM   (United Kingdom)

Author keywords

Cell of exclusion; Human factors; Inclusive design; Mobile phones; Older users

Indexed keywords

EID: 38149024872     PISSN: 17207525     EISSN: None     Source Type: Journal    
DOI: None     Document Type: Article

References (35)

1. Bowles, E. A. (1993) Semantic processes that serve picture naming. In J. Cerella, J. Rybash, W. Hoyer and M. L. Commons (Eds). Adult information processing: Limits on loss (pp. 303-326). San Diego, CA: American press.
2. th Symposium on Human Factors and Industrial Design in Consumer Products, Rochester, New York, May 13-15 (pp. 123-128). Human Factors and Ergonomics Society, Santa Monica, CA: Consumer Products Technical Group.
3. Coleman, R. (2001). Living longer: The new context for design. (pp. 1-55). London: The Design Council Publication.
4. Coleman, R., and Pullinger, D. J. (1993). Designing for our future selves. Applied Ergonomics 24(1), 3-4.
5. Dishman, E. (2004). Cutting-edge technology featured at CAST forum. Center for Aging Services Technologies (CAST) Forum-The Latest in On-Target Technology Development for Aging Services. Washington March 15-17.
6. Earthy, J., Sherwood Jones, B. and Bevan, N. (2001). The improvement of humancentred processes-facing the challenge and reaping the benefit of ISO 13407. International Journal of Human Computer Studies, 55, 553-585.
7. Elder, V. B., Gardner, E. P., and Ruth, S. R. (1987). Gender and age in technostress: effects on white collar productivity. Government Finance Review, 3, 17-21.
8. Etchell, L., and Yelding, D. (2004). Inclusive design: products for all consumers. Consumer Policy Review, 14 (6).
9. Fisk, J. (1993). Design for the elderly: A biological perspective. Applied Ergonomics, 24(1) 47-50.
10. Gym, D., Porter, M., and Case, K. (2000). Design practice and 'designing for all. Proceeding of the International Ergonomics Association Conference, San Diego, USA.
11. Haigh, R. (1993). The ageing process: A challenge for design. Applied Ergonomics, 24 (1), 9-14.
12. HFES (2001). Human Factors Engineering of Software User Interfaces-Interactive Voice Response (IVR) and telephony. Santa Monica, CA.
13. Hitchcock, D. R., Lockyer, S., Cook, S., and Quigley, C. (2001). Third age usability and safety: an ergonomics contribution to design. International Journal of Human-Computer Studies, 55, 635-643.
14. Hone, K. S., Graham, R., Maguire, M. C., Baber, C., and Johnson, G. I. (1998). Speech technology for automatic teller machines: an investigation of user attitude and performance. Ergonomics, 41.
15. Hughes, J. A., O'Brien, J., Rodden, T., Rouncefield, M., and Blythin, S. B. (1997). Designing with ethnography: a presentation framework for design. In G. Van De Veer, A. Genderson and S. Coles (Eds) Proceedings of DIS '97 Designing Interactive Systems Conference (pp. 147-158). New York Association Computing Machinery Press.
16. IEGMP (Independent expert group on mobile phones), (2000). Mobile phones and health. The Stewart Report. Retrieved Dicember 18, 2006, from http://www.iegmp.org.uk/report/text.htm.
17. Ishihara, K., Ishihara, S., Nagamachi, M., and Osaki, H. (2002). Difficulties for elderly people caused by age-related yellowing vision. In P. McCabe (Ed.) Contemporary Ergonomics 2002 (pp. 579-581). London: Taylor and Francis Ltd.
18. th Edition. New York: McGraw-Hill.
19. Keates, S., and Clarkson, J. (2004). Countering design exclusion: An introduction to inclusive design. Springer: UK.
20. Kirwan, B., and Ainsworth, L. K. (1993). A Guide to Task Analysis. London: Taylor and Francis.
21. Lee, K. S., and Kim, B. (2003). A study on the usability of mobile phones for the elderly. In M. Kumashino (Ed). Aging and work (pp. 261-169). London: Taylor and Francis.
22. Militello, L. G., and Hutton, R. J. B. (1998). Applied Cognitive Task Analysis (ACTA): a practitioner's toolkit for understanding cognitive task demands. Ergonomics, 41(11), 1618-1641.
23. Miller, G. A. (1956). The magic number seven, plus or minus two: Some limits on our capacity for information processing. Psychological Review, 63, 81-97.
24. Mikkonen, M., Vayrynen, S., Ikonen, V., and Heikkila, M. O. (2002). User and Concept Studies as Tools in Developing Mobile Communication Services for the Elderly. Personal and Ubiquitous Computing, 6(2), 113-124.
25. Mitchell, J., and Chesters, R., (2004). Designing out the cell of exclusion. In P. McCabe (Ed), Contemporary Ergonomics 2004 (pp. 445-448). London: Taylor and Francis Ltd.
26. Norris, B., Smith, S., and Peebles, L. (2000). Older Adultdata-The handbook of measurements and capabilities of the Older Adult-data for design safety. UK: Department of Trade and Industry.
27. Palen, L., and Salman, M. (2002). Voice-mail diary studies for naturalistic data capture under mobile conditions. Computer Supported Cooperative Work Conference 2002 (CSWC 02). New Orleans, LA.
28. Sato, H., Miura, A., Sakai, M., Sato, H., and Fukuba, Y. (2000). Muscle cross-sectional area an strength of upper arm in men and women. Japanese Journal of Ergonomics. 36(6), 335-341.
29. Steenbekkers, L. P. A., Dirken, J. M., and Van Beijsterveldt, C. E. M. (1998). Designrelevant functional capacities of the elderly, assessed in the Delft Gerontechnology project. In P. Seppala, T. Luopajarvi, C.H. Nygard and M. Mattila. (Eds). From Experience to Innovation-IEA '97. Proceedings of the 13th Triennial Congress of the International Ergonomics Association (612-614), Tampere, Finland, June 29-July 4, 1997.
30. Stone, R. J. (2001). Virtual Reality. Virtual and Synthetic Environments: Technologies and Applications. In W. Karkowski (Ed.), International Encyclopaedia of Ergonomics and Human Factors. London: Taylor and Francis.
31. Summers, A. (2001). Living Longer-The context for new design. London: The Design Council.
32. Takeda, S., Morioka, I., Miyashita, K., Okumura, A., Yoshida, Y., and Matsumoto, K. (1992). Age variation in the upper limit of hearing. European Journal of Applied Physiology and Occupational Physiology, 65(5), 403-408.
33. Tuomainen, K., and Haapanen, S. (2003). Needs of the active elderly for mobile phones. In C. Stephanidis (Ed). Universal access in HCI: Inclusive design in the information society (pp. 494-498). Mahwah, New York: Lawrence Erlbaum Associates.
34. Wiley, J., Sung, J, Abowd, G (2006). The message center: Enhancing elder communication. Conference on Human factors in Computing Systems, CHI 2006, ACM, Montreal Quebec.
35. Woodhuysen, J. (1993). A call for trans-generational design. Applied Ergonomics, 24(1), 44-46.