메뉴 건너뛰기




Volumn 45, Issue 1, 2008, Pages 61-78

The link between leadership style, communicator competence, and employee satisfaction

Author keywords

Communication satisfaction; Communicator competence; Job satisfaction; Leadership style; Supervision

Indexed keywords


EID: 37249047360     PISSN: 00219436     EISSN: 15524582     Source Type: Journal    
DOI: 10.1177/0021943607309351     Document Type: Article
Times cited : (169)

References (54)
  • 3
    • 84970757392 scopus 로고
    • The effects of communication motives, interaction involvement, and loneliness on satisfaction: A model of small groups
    • Anderson, C.M., & Martin, M.M. (1995). The effects of communication motives, interaction involvement, and loneliness on satisfaction: A model of small groups. Small Group Research, 26, 118-137.
    • (1995) Small Group Research , vol.26 , pp. 118-137
    • Anderson, C.M.1    Martin, M.M.2
  • 4
    • 33750048099 scopus 로고    scopus 로고
    • I laughed so hard my side hurts, or is that an ulcer?" the influence of work humor on job stress, job satisfaction, and burnout among print media employees
    • Avtgis, T.A., & Taber, K.R. (2006). " I laughed so hard my side hurts, or is that an ulcer?" The influence of work humor on job stress, job satisfaction, and burnout among print media employees. Communication Research Reports, 23, 13-18.
    • (2006) Communication Research Reports , vol.23 , pp. 13-18
    • Avtgis, T.A.1    Taber, K.R.2
  • 5
    • 0031498122 scopus 로고    scopus 로고
    • Change in job conditions, change in psychological distress, and gender: A longitudinal study of dual-earner couples
    • Barnett, R., & Brennan, R. (1997). Change in job conditions, change in psychological distress, and gender: A longitudinal study of dual-earner couples. Journal of Organizational Behavior, 18, 253-274.
    • (1997) Journal of Organizational Behavior , vol.18 , pp. 253-274
    • Barnett, R.1    Brennan, R.2
  • 6
    • 84970273199 scopus 로고
    • Perceived supervisor communication competence and supervisor satisfaction as a function of quality circle participation
    • Berman, S.J., & Hellweg, S.A. (1989). Perceived supervisor communication competence and supervisor satisfaction as a function of quality circle participation. Journal of Business Communication, 26, 103-122.
    • (1989) Journal of Business Communication , vol.26 , pp. 103-122
    • Berman, S.J.1    Hellweg, S.A.2
  • 7
    • 0000268617 scopus 로고
    • Relationship of extrinsic, intrinsic, and demographic predictors to various types of withdrawal behaviors
    • Blau, G. (1985). Relationship of extrinsic, intrinsic, and demographic predictors to various types of withdrawal behaviors. Journal of Applied Psychology, 70, 442-450.
    • (1985) Journal of Applied Psychology , vol.70 , pp. 442-450
    • Blau, G.1
  • 11
    • 84973801597 scopus 로고
    • Link of manager behavior to supervisor performance rating and subordinate satisfaction
    • Castaneda, M., & Nahavandi, A. (1991). Link of manager behavior to supervisor performance rating and subordinate satisfaction. Group & Organization Management, 16, 357-366.
    • (1991) Group & Organization Management , vol.16 , pp. 357-366
    • Castaneda, M.1    Nahavandi, A.2
  • 12
    • 0343330828 scopus 로고
    • Satisfaction in communication: An examination of the Downs-Hazen measure
    • Crino, M.E., & White, M.C. (1981). Satisfaction in communication: An examination of the Downs-Hazen measure. Psychological Reports, 49, 831-838.
    • (1981) Psychological Reports , vol.49 , pp. 831-838
    • Crino, M.E.1    White, M.C.2
  • 13
    • 37249004381 scopus 로고
    • Communication systems: Interpersonal implications
    • G. R. Miller (Ed.), Beverly Hills, CA: Sage.
    • Cushman, D.P., & Craig, R.T. (1976). Communication systems: Interpersonal implications. In G. R. Miller (Ed.), Exploration in interpersonal communication (pp. 37-58). Beverly Hills, CA: Sage.
    • (1976) Exploration in Interpersonal Communication , pp. 37-58
    • Cushman, D.P.1    Craig, R.T.2
  • 14
    • 33947366250 scopus 로고
    • The leader-member exchange patterns of women leaders in industry: A discourse analysis
    • Fairhurst, G.T. (1993). The leader-member exchange patterns of women leaders in industry: A discourse analysis. Communication Monographs, 60, 321-351.
    • (1993) Communication Monographs , vol.60 , pp. 321-351
    • Fairhurst, G.T.1
  • 15
    • 0003045620 scopus 로고
    • Twenty years of consideration and structure
    • E. A. Fleishman & J. G. Hunt (Eds.), Carbondale: Southern Illinois University Press.
    • Fleishman, E.A. (1973). Twenty years of consideration and structure. In E. A. Fleishman & J. G. Hunt (Eds.), Current developments in the study of leadership (pp. 1-37). Carbondale: Southern Illinois University Press.
    • (1973) Current Developments in the Study of Leadership , pp. 1-37
    • Fleishman, E.A.1
  • 17
    • 0000134974 scopus 로고
    • Multi-level information-processing explanations of followers' leadership perceptions
    • Hall, R.J., & Lord, R.G. (1995). Multi-level information-processing explanations of followers' leadership perceptions. The Leadership Quarterly, 6, 265-281.
    • (1995) The Leadership Quarterly , vol.6 , pp. 265-281
    • Hall, R.J.1    Lord, R.G.2
  • 18
    • 84952520108 scopus 로고
    • A rules-based model for the analysis and evaluation of organizational communication
    • Harris, L., & Cronen, V.E. (1979). A rules-based model for the analysis and evaluation of organizational communication. Communication Quarterly, 27, 12-28.
    • (1979) Communication Quarterly , vol.27 , pp. 12-28
    • Harris, L.1    Cronen, V.E.2
  • 19
    • 84987589732 scopus 로고
    • The conceptualization and measurement of interpersonal communication satisfaction
    • Hecht, M.L. (1978). The conceptualization and measurement of interpersonal communication satisfaction. Human Communication Research, 4, 253-264.
    • (1978) Human Communication Research , vol.4 , pp. 253-264
    • Hecht, M.L.1
  • 20
    • 0002168770 scopus 로고
    • Development of the leader behavior description questionnaire
    • R. M. Stogdill & A. E. Coons (Eds.), Columbus: The Ohio State University, Bureau of Business Research.
    • Hemphill, J.K., & Coons, A.E. (1957). Development of the leader behavior description questionnaire. In R. M. Stogdill & A. E. Coons (Eds.), Leader behavior: Its description and measurement (pp. 6-38). Columbus: The Ohio State University, Bureau of Business Research.
    • (1957) Leader Behavior: Its Description and Measurement , pp. 6-38
    • Hemphill, J.K.1    Coons, A.E.2
  • 21
    • 0004271893 scopus 로고
    • Escondido, CA: Center for Leadership Studies.
    • Hersey, P. (1984). The situational leader. Escondido, CA: Center for Leadership Studies.
    • (1984) The Situational Leader
    • Hersey, P.1
  • 22
    • 0001819377 scopus 로고    scopus 로고
    • Communication satisfaction, goal setting, job satisfaction, concertive control, and effectiveness in self-managed teams
    • Hilgerman, R. (1998). Communication satisfaction, goal setting, job satisfaction, concertive control, and effectiveness in self-managed teams. Dissertation Abstracts International, 59, 1661.
    • (1998) Dissertation Abstracts International , vol.59 , pp. 1661
    • Hilgerman, R.1
  • 23
    • 84965395541 scopus 로고
    • Communication visions: An exploration of the role of delivery in the creation of leader charisma
    • Holladay, S.J., & Coombs, W.T. (1993). Communication visions: An exploration of the role of delivery in the creation of leader charisma. Management Communication Quarterly, 6, 405-427.
    • (1993) Management Communication Quarterly , vol.6 , pp. 405-427
    • Holladay, S.J.1    Coombs, W.T.2
  • 24
    • 85047682499 scopus 로고    scopus 로고
    • Understanding the "personological" basis of employee withdrawal: The influence of affect disposition on employee tardiness, early departure, and absenteeism
    • Iverson, R.D., & Deery, S.J. (2001). Understanding the "personological" basis of employee withdrawal: The influence of affect disposition on employee tardiness, early departure, and absenteeism. Journal of Applied Psychology, 86, 856-866.
    • (2001) Journal of Applied Psychology , vol.86 , pp. 856-866
    • Iverson, R.D.1    Deery, S.J.2
  • 28
    • 0001870280 scopus 로고
    • The nature and causes of job satisfaction
    • M. D. Dunnette (Ed.), Chicago: Rand McNally.
    • Locke, E.A. (1976). The nature and causes of job satisfaction. In M. D. Dunnette (Ed.), Handbook of industrial and organizational psychology (pp. 1297-1349). Chicago: Rand McNally.
    • (1976) Handbook of Industrial and Organizational Psychology , pp. 1297-1349
    • Locke, E.A.1
  • 29
    • 37249001943 scopus 로고    scopus 로고
    • Do differences in displays of nonverbal immediacy and communicator competence between male and female supervisors affect subordinates, job satisfaction
    • Madlock, P.E. (2006 a). Do differences in displays of nonverbal immediacy and communicator competence between male and female supervisors affect subordinates, job satisfaction. Ohio Communication Journal, 44, 61-78.
    • (2006) Ohio Communication Journal , vol.44 , pp. 61-78
    • Madlock, P.E.1
  • 30
    • 37249054626 scopus 로고    scopus 로고
    • Supervisors' nonverbal immediacy behaviors and their relationship to subordinates'communication satisfaction, job satisfaction, and willingness to collaborate
    • Madlock, P.E. (2006 b, November). Supervisors' nonverbal immediacy behaviors and their relationship to subordinates'communication satisfaction, job satisfaction, and willingness to collaborate. Paper presented at the National Communication Association Convention, San Antonio, TX.
    • Paper Presented at the National Communication Association Convention
    • Madlock, P.E.1
  • 31
    • 0002720714 scopus 로고
    • Rounding out the manager's job. MIT
    • Mintzberg, H. (1994). Rounding out the manager's job. MIT Sloan Management Review, 36, 11-25.
    • (1994) Sloan Management Review , vol.36 , pp. 11-25
    • Mintzberg, H.1
  • 32
    • 0002195140 scopus 로고
    • Communicator competence in the workplace: Model testing and scale development
    • Monge, P.R., Backman, S.G., Dillard, J.P., & Eisenburg, E.M. (1982). Communicator competence in the workplace: Model testing and scale development. Communication Yearbook, 5, 505-528.
    • (1982) Communication Yearbook , vol.5 , pp. 505-528
    • Monge, P.R.1    Backman, S.G.2    Dillard, J.P.3    Eisenburg, E.M.4
  • 33
    • 37249088485 scopus 로고    scopus 로고
    • The relationship between perceived supervisory communication behaviors and subordinate organizational identification
    • Myers, S.A., & Kassing, J.W. (1998). The relationship between perceived supervisory communication behaviors and subordinate organizational identification. Communication Research Reports, 15, 71-81.
    • (1998) Communication Research Reports , vol.15 , pp. 71-81
    • Myers, S.A.1    Kassing, J.W.2
  • 35
    • 0001495315 scopus 로고    scopus 로고
    • Theorizing about the group communication-leadership relationship: Input-process-output and functional models
    • L. R. Frey, D. S. Gouran, & M. S. Poole (Eds.), Thousand Oaks, CA: Sage.
    • Pavitt, C. (1999). Theorizing about the group communication-leadership relationship: Input-process-output and functional models. In L. R. Frey, D. S. Gouran, & M. S. Poole (Eds.), The handbook of group communication theory and research (pp. 313 - 334). Thousand Oaks, CA: Sage.
    • (1999) The Handbook of Group Communication Theory and Research , pp. 313-334
    • Pavitt, C.1
  • 36
    • 84964132822 scopus 로고
    • Determinants of supervisory behavior: A role set analysis
    • Pfeffer, J., & Salancik, G.R. (1975). Determinants of supervisory behavior: A role set analysis. Human Relations, 38, 138-153.
    • (1975) Human Relations , vol.38 , pp. 138-153
    • Pfeffer, J.1    Salancik, G.R.2
  • 37
    • 84986347597 scopus 로고
    • Communication satisfaction, job satisfaction and job performance
    • Pincus, J.D. (1986). Communication satisfaction, job satisfaction and job performance. Human Communication Research, 12, 395-419.
    • (1986) Human Communication Research , vol.12 , pp. 395-419
    • Pincus, J.D.1
  • 38
    • 0015747494 scopus 로고
    • Organizational, work, and personal factors in employee turnover and absenteeism
    • Porter, L.W., & Steers, R.M. (1973). Organizational, work, and personal factors in employee turnover and absenteeism. Psychological Bulletin, 80, 151-176.
    • (1973) Psychological Bulletin , vol.80 , pp. 151-176
    • Porter, L.W.1    Steers, R.M.2
  • 39
    • 84993825045 scopus 로고    scopus 로고
    • Communication and commitment in organizations: A social identity approach
    • Postmes, T., Tanis, M., & de Wit,B., (2001). Communication and commitment in organizations: A social identity approach. Group Processes & Intergroup Relations, 4, 227-246.
    • (2001) Group Processes & Intergroup Relations , vol.4 , pp. 227-246
    • Postmes, T.1    Tanis, M.2    De Wit, B.3
  • 40
    • 84965919062 scopus 로고
    • Communication relationship satisfaction and organizational commitment
    • Putti, J.M., Aryee, S., & Phua, J. (1990). Communication relationship satisfaction and organizational commitment. Group & Organization Studies, 15, 44-52.
    • (1990) Group & Organization Studies , vol.15 , pp. 44-52
    • Putti, J.M.1    Aryee, S.2    Phua, J.3
  • 42
    • 84970217147 scopus 로고
    • Social support: Home/work stress and burnout: Who can help?
    • Ray, E.B., & Miller, K.I. (1994). Social support: Home/work stress and burnout: Who can help? Journal of Applied Behavioral Science, 30, 357-373.
    • (1994) Journal of Applied Behavioral Science , vol.30 , pp. 357-373
    • Ray, E.B.1    Miller, K.I.2
  • 43
    • 0039372649 scopus 로고    scopus 로고
    • The impact of supervisor and subordinate immediacy on relational and organizational outcomes
    • Richmond, V.P., & McCroskey, J.C. (2000). The impact of supervisor and subordinate immediacy on relational and organizational outcomes. Communication Monographs, 67, 85-95.
    • (2000) Communication Monographs , vol.67 , pp. 85-95
    • Richmond, V.P.1    McCroskey, J.C.2
  • 44
    • 84925924602 scopus 로고
    • Perceived power as a mediator of management style and employee satisfaction: A preliminary investigation
    • Richmond, V.P., McCroskey, J.C., Davis, L.M., & Koontz, K.A. (1980). Perceived power as a mediator of management style and employee satisfaction: A preliminary investigation. Communication Quarterly, 28, 37-46.
    • (1980) Communication Quarterly , vol.28 , pp. 37-46
    • Richmond, V.P.1    McCroskey, J.C.2    Davis, L.M.3    Koontz, K.A.4
  • 45
    • 0040040233 scopus 로고    scopus 로고
    • The relationships among work-related perceptions, employee attitudes, and employee perceptions and employee performance: The integral role of communication
    • Rodwell, J., Kienzle, R., & Shadur, M. (1998). The relationships among work-related perceptions, employee attitudes, and employee perceptions and employee performance: The integral role of communication. Human Resource Management, 37, 277-293.
    • (1998) Human Resource Management , vol.37 , pp. 277-293
    • Rodwell, J.1    Kienzle, R.2    Shadur, M.3
  • 48
    • 37249088012 scopus 로고    scopus 로고
    • Real leaders negotiate
    • Salacuse, J.W. (2007). Real leaders negotiate. University Business, 10, 2-3.
    • (2007) University Business , vol.10 , pp. 2-3
    • Salacuse, J.W.1
  • 49
    • 33748518141 scopus 로고    scopus 로고
    • Motivating language in industry: Its impact on job satisfaction and perceived supervisor effectiveness
    • Sharbrough, W.C., Simmons, S.A., & Cantrill, D.A. (2006). Motivating language in industry: Its impact on job satisfaction and perceived supervisor effectiveness. Journal of Business Communication, 43, 322-343.
    • (2006) Journal of Business Communication , vol.43 , pp. 322-343
    • Sharbrough, W.C.1    Simmons, S.A.2    Cantrill, D.A.3
  • 50
    • 37249033293 scopus 로고    scopus 로고
    • Getting leaders involved in communication strategy: Breaking down the barriers to effective leadership communication. Strategic Communication
    • Shaw, K. (2005). Getting leaders involved in communication strategy: Breaking down the barriers to effective leadership communication. Strategic Communication Management, 9, 14-17.
    • (2005) Management , vol.9 , pp. 14-17
    • Shaw, K.1
  • 51
    • 0001708715 scopus 로고
    • Communication competence as knowledge, skill, and impression
    • Spitzberg, B.H. (1983). Communication competence as knowledge, skill, and impression. Communication Education, 32, 323-329.
    • (1983) Communication Education , vol.32 , pp. 323-329
    • Spitzberg, B.H.1
  • 54
    • 2942545003 scopus 로고
    • What is scientific management?
    • New York: American Management Association
    • Taylor, F.W. (1970). What is scientific management? In H. F. Merrill (Ed.), Classics in management (pp. 67-71). New York: American Management Association.
    • (1970) Classics in management , pp. 67-71
    • Taylor, F.W.1


* 이 정보는 Elsevier사의 SCOPUS DB에서 KISTI가 분석하여 추출한 것입니다.