-
1
-
-
37148999011
-
Balancing staffing and switching costs in a call/service center
-
To Appear. Available at
-
R. Batta, O. Berman, and Q. Wang. Balancing staffing and switching costs in a call/service center. European Journal of Operations Research. To Appear. Available at: http://www.acsu.buffalo.edu/~batta/papers/Batta_et_al.pdf.
-
European Journal of Operations Research
-
-
Batta, R.1
Berman, O.2
Wang, Q.3
-
2
-
-
0346462897
-
A queueing control model for retail services having back room operations and cross-trained workers
-
O. Berman and R. Larson. A queueing control model for retail services having back room operations and cross-trained workers. Computers and Operations Research, 31(2):201-222, 2004.
-
(2004)
Computers and Operations Research
, vol.31
, Issue.2
, pp. 201-222
-
-
Berman, O.1
Larson, R.2
-
3
-
-
13544264407
-
Optimal management of cross-trained workers in services with negligible switching costs
-
O. Berman, J. Wang, and K. P. Sapna. Optimal management of cross-trained workers in services with negligible switching costs. European Journal of Operations Research, 167(2):349-369, 2005.
-
(2005)
European Journal of Operations Research
, vol.167
, Issue.2
, pp. 349-369
-
-
Berman, O.1
Wang, J.2
Sapna, K.P.3
-
5
-
-
14644400388
-
Constraint-propagation-based cutting planes: An application to the resource-constrained project scheduling problem
-
S. Demassey, C Artigues, and P. Michelon. Constraint-propagation-based cutting planes: An application to the resource-constrained project scheduling problem. INFORMS Journal on Computing, 17(1):52-65, 2005.
-
(2005)
INFORMS Journal on Computing
, vol.17
, Issue.1
, pp. 52-65
-
-
Demassey, S.1
Artigues, C.2
Michelon, P.3
-
8
-
-
0000861722
-
A proof of the queueing formula L = λW
-
J. D. C. Little. A proof of the queueing formula L = λW. Operations Research, 9:383-387, 1961.
-
(1961)
Operations Research
, vol.9
, pp. 383-387
-
-
Little, J.D.C.1
-
12
-
-
33645738856
-
Stochastic constraint programming: A scenario-based approach
-
S.A. Tarim, S. Manandhar, and T. Walsh. Stochastic constraint programming: A scenario-based approach. Constraints, 11(1):53-80, 2006.
-
(2006)
Constraints
, vol.11
, Issue.1
, pp. 53-80
-
-
Tarim, S.A.1
Manandhar, S.2
Walsh, T.3
-
14
-
-
37149054289
-
-
D. Terekhov and J. C Beck. Solving a stochastic queueing control problem with constraint programming. Technical Report MIE-OR-TR2006-06, Department of Mechanical and Industrial Engineering, University of Toronto, 2006. Available from http://www.mie.utoronto.ca/labs/ORTechReps/.
-
D. Terekhov and J. C Beck. Solving a stochastic queueing control problem with constraint programming. Technical Report MIE-OR-TR2006-06, Department of Mechanical and Industrial Engineering, University of Toronto, 2006. Available from http://www.mie.utoronto.ca/labs/ORTechReps/.
-
-
-
|