SCOPUS 정보 검색 플랫폼

European Journal of Operational Research

Volumn 167, Issue 2, 2005, Pages 349-369

Optimal management of cross-trained workers in services with negligible switching costs

(3) Berman, Oded a Wang, Jiamin b Sapna, K P c

a UNIVERSITY OF TORONTO (Canada)

b LONG ISLAND UNIVERSITY (United States)

c WILFRID LAURIER UNIVERSITY (Canada)

Author keywords

Cross trained workers; Front room and back room operations; Heuristics; Logistics; Queue control; Queueing

Indexed keywords

COMPUTATIONAL METHODS; CONSTRAINT THEORY; COSTS; CUSTOMER SATISFACTION; HEURISTIC METHODS; LOGISTICS; MATHEMATICAL MODELS; MATHEMATICAL OPERATORS; OPERATIONS RESEARCH; OPTIMIZATION; PERSONNEL; PERSONNEL TRAINING; PROBLEM SOLVING; SWITCHING;

CROSS-TRAINED WORKERS; FRONT ROOM AND BACK ROOM OPERATIONS; QUEUE CONTROL; QUEUEING;

INDUSTRIAL MANAGEMENT;

EID: 13544264407 PISSN: 03772217 EISSN: None Source Type: Journal
DOI: 10.1016/j.ejor.2004.03.024 Document Type: Article

Times cited : (27)

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* 이 정보는 Elsevier사의 SCOPUS DB에서 KISTI가 분석하여 추출한 것입니다.