Primary care visit length, quality, and satisfaction for standardized patients with depression

Journal of General Internal Medicine

Volumn 22, Issue 12, 2007, Pages 1641-1647

  Geraghty, Estella M ^a   Franks, Peter ^a   Kravitz, Richard L ^a  

^a UNIVERSITY OF CALIFORNIA   (United States)

Author keywords

Primary care; Quality; Satisfaction; Standardized patient; Visit length

Indexed keywords

ADULT; ARTICLE; AUDIO RECORDING; CONFIDENCE INTERVAL; CONSULTATION; CONTROLLED STUDY; DEPRESSION; DOCTOR PATIENT RELATION; FEMALE; FOLLOW UP; HEALTH CARE PRACTICE; HEALTH CARE QUALITY; HUMAN; MAJOR CLINICAL STUDY; MALE; MULTIVARIATE ANALYSIS; MUSCULOSKELETAL DISEASE; PATIENT SATISFACTION; PRIMARY MEDICAL CARE; WORKING TIME;

ADULT; DEPRESSIVE DISORDER; FEMALE; HEALTH MAINTENANCE ORGANIZATIONS; HUMANS; MALE; MEDICAL AUDIT; MIDDLE AGED; OFFICE VISITS; PATIENT SATISFACTION; PATIENT SIMULATION; PHYSICIAN-PATIENT RELATIONS; PRIMARY HEALTH CARE; QUALITY INDICATORS, HEALTH CARE; QUESTIONNAIRES; TIME FACTORS; WORKLOAD;

EID: 36448959077     PISSN: 08848734     EISSN: 15251497     Source Type: Journal    
DOI: 10.1007/s11606-007-0371-5     Document Type: Article

References (33)

1. Mechanic D, McAlpine DD, Rosenthal M. Are patients' office visits with physicians getting shorter? N Engl J Med. 2001;344:198-204.
2. Heany D, Howie J, Porter A. Factors influencing waiting times and consultation times in general practice. Br J Gen Pract. 1991;41:315-9.
3. Kaplan SH, Greenfield S, Gandek B, Rogers WH, Ware JE. Characteristics of physicians with participatory decision-making styles. Ann Intern Med. 1996;124:497-504.
4. Hulka BS, Romm FJ, Parkerson GR Jr, Russell IT, Clapp NE, Johnson, FS. Peer review in ambulatory care: use of explicit criteria and implicit judgments. Med Care. 1979;17 (3 Suppl):i-vi, 1-73.
5. Hartzema A, Christensen D. Non-medical factors associated with the prescribing volume among family practitioners in an HMO. Med Care. 1983;21:990-1000.
6. Andersson S, Mattsson B. Features of a good consultation in general practice: is time important? Scand J Prim Health Care. 1994;12:227-32.
7. Deveugele M, Derese A, van den Brink-Muinen A, Bensing J, De Maeseneer J. Consultation length in general practice: cross sectional study in six European countries. BMJ. 2002;325:472-7.
8. Wilson MA, Childs S. The relationship between consultation length, process and outcomes in general practice: a systematic review. Br J Gen Pract. 2002;52:1012-20.
9. Franks P, Bertakis KD. Physician gender, patient gender, and primary care. J Womens Health. 2003;12(1):73-80.
10. Cooper L, Roter D, Johnson R, Ford D, Steinwachs D, Powe N. Patient-centered communication, ratings of care, and concordance of patient and physician race. Ann Intern Med. 2003;139(11):907-15.
11. Radecki SE, Kane RL, Solomon DH, Mendenhall RC, Beck JC. Do physicians spend less time with older patients? J Am Geriatr Soc. 1988;36:713-8.
12. Balkrishnan R, Hall MA, Mehrabi D, Chen GJ, Feldman SR, Fleischer AB. Capitation payment, length of visit, and preventive services: evidence from a national sample of outpatient visits. Am J Manag Care. 2002;8(4):332-40.
13. Howie J, Porter A, Heany D, Hopton J. Long to short consultation ratio: a proxy measure of quality of care in general practice. Br J Gen Pract. 1991;41:48-54.
14. Gross D, Zyzanski S, Borawski E, Cebul R, Stange K. Patient satisfaction with time spent with their physician. J Fam Pract. 1998;47:133-7.
15. Hull F, Hull F. Time and the general practitioner: the patient's view. J R Coll Gen Pract. 1984;34:71-5.
16. Anderson R, Barbara A, Feldman S. What patients want: A content analysis of key qualities that influence patient satisfaction. J Med Pract Manage. 2007;22(5):255-61.
17. Otani K, Krurz RS, Harris LE. Managing primary care using patient satisfaction measures. J Healthc Manag. 2005;50(5):311-24.
18. Safran D, Taira D, Rogers W, Kosinski M, Ware J, Tarlov A. Linking primary care performance to outcomes of care. J Fam Pract. 1998;47:213-20.
19. Fiscella K, Franks P, Srinivasan M, Kravitz RL, Epstein R. Ratings of physician communication by real and standardized patients. Ann Fam Med. 2007;5:151-58.
20. Schulberg HC, Bruce ML, Lee PW, Williams JW, Dietrich AJ. Preventing suicide in primary care patients: the primary care physician's role. Gen Hosp Psych. 2004;26:337-45.
21. Williams J, Noel P, Cordes J, Ramirez G, Pignone M. Is this patient clinically depressed? JAMA. 2002;287:1160-70.
22. Wells KB, Schoenbaum M, Unutzer J, Lagomasino IT, Rubenstein LV. Quality of care for primary care patients with depression in managed care. Arch Fam Med. 1999;8:529-36.
23. Kravitz RL, Epstein RM, Feldman MD, et al. Influence of patients' requests for direct-to-consumer advertised antidepressants: a randomized controlled trial. JAMA. 2005;293:1995-2002.
24. Meredith LS, Rubenstein LV, Rost K, et al. Treating depression in staff-model versus network-model managed care organizations. J Gen Intern Med. 1999;14:39-48.
25. Bandura A. Social Foundations of Thought and Action: A Social Cognitive Theory. Englewood Cliffs, NJ: Prentice Hall; 1986.
26. Funder D. Toward a social psychology of person judgments: implications for person perception accuracy and self-knowledge. In: Williams K, ed. Social Judgments: Implicit and Explicit Processes. New York: Cambridge University Press; 2003:115-33.
27. American Psychiatric Association. Diagnostic and Statistical Manual of Mental Disorders. Washington, DC: American Psychiatric Association; 1994.
28. Snow V, Lascher S, Mottur-Pilson C. Pharmacologic treatment of acute major depression and dysthymia. Ann Intern Med. 2000;132(9):738-42.
29. Stettin GD, Yao J, Verbrugge RR, Aubert RE. Frequency of follow-up care for adult and pediatric patients during initiation of antidepressant therapy. Am J Manag Care. 2006;12:453-61.
30. Schulberg HC, Katon W, Simon GE, Rush AJ. An update of the Agency for Health Care Policy and Research Practice Guidelines. Arch Gen Psychiatry. 1998;55:1121-7.
31. Snijders T, Bosker R. Multilevel Analysis: An Introduction to Basic and Multilevel Modeling. London: Sage; 1999.
32. Davidoff F. Time. Ann Intern Med. 1997;127:483-5.
33. Weissman JS, Blumenthal D, Silk AJ, et al. Physicians report on patient encounters involving direct-to-consumer advertising: doctors see both the positive and some negative effects on their patients and practices. Health Aff. 2004;W4:219-33.