Using standardized patients to assess the interpersonal skills of physicians: Six years' experience with a high-stakes certification examination

Health Communication

Volumn 22, Issue 3, 2007, Pages 195-205

  Van Zanten, Marta ^a   Boulet, John R ^a   McKinley, Danette ^a  

^a Educational Commission for Foreign Medical Graduates   (United States)

Author keywords

[No Author keywords available]

Indexed keywords

EID: 36349007023     PISSN: 10410236     EISSN: None     Source Type: Journal    
DOI: 10.1080/10410230701626562     Document Type: Article

References (34)

1. American Educational Research Association, American Psychological Association, & National Council on Measurement in Education. (1999). Standards for educational and psychological testing. Washington, DC: American Educational Research Association.
2. Ben David, M. F., Klass, D. J., Boulet, J., De Champlain, A., King, A. M., Pohl, H. S., et al. (1999). The performance of foreign medical graduates on the National Board of Medical Examiners (NBME) Standardized Patient Examination prototype: A collaborative study of the NBME and the Educational Commission for Foreign Medical Graduates (ECFMG). Medical Education, 33, 439-446.
3. Boulet, J. R., Ben David, M. F., Ziv, A., Burdick, W. P., Curtis, M., Peitzman, S. et al. (1998). Using standardized patients to assess the interpersonal skills of physicians. Academic Medicine, 73 (Suppl. 10), S94-S96.
4. Boulet, J. R., McKinley, D. W., Whelan, G. P., & Hambleton, R. K. (2003). Quality assurance methods for performance-based assessments. Advances in Health Sciences Education Theory and Practice, 8, 21-47.
5. Chambers, K. A., Boulet, J. R., & Furman, G. E. (2001). Are interpersonal skills ratings influenced by gender in a clinical skills assessment using standardized patients? Advances in Health Sciences Education Theory and Practice, 6, 231-241.
6. DiBartola, L. M., & Kanter, S. L. (1997). Perceptions of physicians' interpersonal skills. Academic Medicine, 72, 566-567.
7. DiMatteo, M. R., Taranta, A., Friedman, H. S., & Prince, L. M. (1980). Predicting patient satisfaction from physicians' nonverbal communication skills. Medical Care, 18, 376-387.
8. Duffy, F. D., Gordon, G. H., Whelan, G., Cole-Kelly, K., Frankel, R., Buffone, N., et al. (2004). Assessing competence in communication and interpersonal skills: The Kalamazoo II report. Academic Medicine, 79, 495-507.
9. Educational Commission for Foreign Medical Graduates. (1999). Clinical skills assessment (CSA) candidate orientation manual. Philadelphia: ECFMG.
10. Flocke, S. A., Miller, W. L., & Crabtree, B. F. (2002). Relationships between physician practice style, patient satisfaction, and attributes of primary care. Journal of Family Practice, 51, 835-840.
11. Haviland, M. G., Morales, L. S., Reise, S. P., & Hays, R. D. (2003). Do health care ratings differ by race or ethnicity? Joint Commission on Quality and Safety, 29, 134-145.
12. Hobgood, C. D., Riviello, R. J., Jouriles, N., & Hamilton, G. (2002). Assessment of communication and interpersonal skills competencies. Academic Emergency Medicine, 9, 1257-1269.
13. Humphris, G. M., & Kaney, S. (2001). The Liverpool brief assessment system for communication skills in the making of doctors. Advances in Health Sciences Education Theory and Practice, 6, 69-80.
14. Joos, S. K., & Hickam, D. H. (1990). How health professionals influence health behavior: Patient-provider interaction and health care outcomes. In K. Glanz, F. M. Lewis, & B. K. Rimer (Eds.), Health behavior and health education: Theory, research, and practice (pp. 216-241). San Francisco: Jossey-Bass.
15. Kim, S. S., Kaplowitz, S., & Johnston, M. V. (2004). The effects of physician empathy on patient satisfaction and compliance. Evaluation and the Health Professions, 27, 237-251.
16. Lang, F., McCord, R., Harvill, L., & Anderson, D. S. (2004). Communication assessment using the common ground instrument: Psychometric properties. Family Medicine, 36, 189-198.
17. Levinson, W., Roter, D. L., Mullooly, J. P., Dull, V. T., & Frankel, R. M. (1997). Physician-patient communication. The relationship with malpractice claims among primary care physicians and surgeons. Journal of the American Medical Association, 277, 553-559.
18. Makoul, G. (2001). Essential elements of communication in medical encounters: The Kalamazoo consensus statement. Academic Medicine, 76, 390-393.
19. Murray-Garcia, J. L, Selby, J. V., Schmittdiel, J., Grumbach, K., & Quesenberry, C. P. (2000). Racial and ethnic differences in a patient survey. Medical Care, 38, 300-310.
20. Ong, L. M., de Haes, J. C., Hoos, A. M., & Lammes, F. B. (1995). Doctor-patient communication: A review of the literature. Social Science & Medicine, 40, 903-918.
21. Roter, D. L., & Hall, J. A. (1992). Doctors talking with patients, patients talking with doctors: Improving communication in medical visits. Westport, CT: Auburn House.
22. Roter, D. L, Hall, J. A., & Aoki, Y. (2002). Physician gender effects in medical communication. Journal of the American Medical Association, 288, 756-764.
23. Schnabl, G. K., Hassard, T. H., & Kopelow, M. L. (1991). The assessment of interpersonal skills using standardized patients. Academic Medicine, 66 (Suppl. 9), S34-S36.
24. Skelton, J. R. (2005). Everything you were afraid to ask about communication skills. British Journal of General Practice, 55, 40-46.
25. Stewart, M., Brown, J. B., Donner, A., McWhinney, I. R., Oates, J., Weston, W. W.et al. (2000). The impact of patient-centered care on outcomes. Journal of Family Practice, 49, 796-804.
26. Swanson, D. B., Clauser, B. E., & Case, S. M. (1999). Clinical skills assessment with standardized patients in high-stakes tests: A framework for thinking about score precision, equating, and security. Advances in Health Sciences Education Theory and Practice, 4, 67-106.
27. Teutsch, C. (2003). Patient-doctor communication. The Medical Clinics of North America, 87, 1115-1145.
28. van Zanten, M., Boulet, J. R., & McKinley, D. W. (2003). Correlates of performance of the ECFMG Clinical Skills Assessment: Influences of candidate characteristics on performance. Academic Medicine, 78 (Suppl. 10), S72-S74.
29. Whelan, G. P. (1999). Educational Commission for Foreign Medical Graduates: Clinical Skills Assessment prototype. Medical Teacher, 21, 156-160.
30. Whelan, G. P., McKinley, D. W., Boulet, J. R., Macrae, J., & Kamholz, S. (2001). Validation of the doctor-patient communication component of the Educational Commission for Foreign Medical Graduates Clinical Skills Assessment. Medical Education, 35, 757-761.
31. Wiskin, C. M., Allan, T. F., & Skelton, J. R. (2004). Gender as a variable in the assessment of final year degree-level communication skills. Medical Education, 38, 129-137.
32. Wofford, M. M., Wofford, J. L., Bothra, J., Kendrick, S. B., Smith, A., & Lichstein, P. R. (2004). Patient complaints about physician behaviors: A qualitative study. Academic Medicine, 79, 134-138.
33. Ziv, A., Boulet, J., Ben-David, M. F., Curtis, M., Burdick, W., Peitzman, S., et al. (2000). A holistic and behaviorally anchored measure of physician communication skills: Issues of rater consistency. In D. Melnick, (Ed)., Proceedings of the Eighth Ottawa Conference on Medical Education and Assessment (pp. 247-253). Philadelphia: National Board of Medical Examiners.
34. Zoppi, K., & Epstein, R. M. (2002). Is communication a skill? Communication behaviors and being in relation. Family Medicine, 34, 319-324.