User satisfaction as a measure of system performance

Journal of Librarianship and Information Science

Volumn 39, Issue 3, 2007, Pages 142-152

  Griffiths, Jillian R ^a,b   Johnson, Frances ^b,c   Hartley, Richard J ^b,d  

^a EIAO Project (The European Internet Accessibility Observatory)   (United Kingdom)

^b MANCHESTER METROPOLITAN UNIVERSITY   (United Kingdom)

^c UNIVERSITY OF MANCHESTER   (United Kingdom)

^d Information and Communications Department   (Germany)

Author keywords

Information retrieval; Information systems; System performance; User factors; User satisfaction

Indexed keywords

EID: 36148984211     PISSN: 09610006     EISSN: 17416477     Source Type: Journal    
DOI: 10.1177/0961000607080417     Document Type: Article

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