Observing users, designing clarity: A case study on the user-centered design of a cross-language information retrieval system

Journal of the American Society for Information Science and Technology

Volumn 55, Issue 10, 2004, Pages 923-934

  Petrelli, Daniela ^a   Beaulieu, Micheline ^a   Sanderson, Mark ^a   Demetriou, George ^a   Herring, Patrick ^a   Hansen, Preben ^b  

^a UNIVERSITY OF SHEFFIELD   (United Kingdom)

^b SWEDISH INSTITUTE OF COMPUTER SCIENCE   (Sweden)

Author keywords

[No Author keywords available]

Indexed keywords

COMPUTER AIDED LANGUAGE TRANSLATION; CUSTOMER SATISFACTION; ONLINE SEARCHING; PATENTS AND INVENTIONS; SOFTWARE PROTOTYPING; TECHNOLOGICAL FORECASTING; USER INTERFACES;

CROSS-LANGUAGE INFORMATION RETRIEVAL (CLIR); INTERFACE COMPONENTS; MACHINE TRANSLATIONS; MONOLINGUALS;

INFORMATION RETRIEVAL SYSTEMS;

EID: 3843142672     PISSN: 15322882     EISSN: None     Source Type: Journal    
DOI: 10.1002/asi.20036     Document Type: Article

References (41)

1. Ballesteros, L., & Croft, W.B. (1998). Resolving ambiguity for cross-language retrieval. In W.B. Croft, A. Moffat, C.J. van Rijsbergen, R. Wilkinson, & J. Zobel (Eds.), Proceedings of the 21st Annual International ACM SIGIR Conference on Research and Development in Information Retrieval (ACM SIGIR '98) (pp. 64-71). Melbourne, Australia: ACM.
2. Bathie, Z., & Sanderson, M. (2001). iCLEF at Sheffield. In C. Peters (Ed.), Working notes for the CLEF 2001 Workshop (pp. 213-217). Darmstadt, Germany: ERCIM.
3. Beaulieu, M. (1997). Experiments on interfaces to support query expansion. Journal of Documentation, 53(1), 8-19.
4. Beaulieu, M., & Jones, S. (1998). Interactive searching and interface issues in the Okapi best match probabilistic retrieval system. Interacting with Computers, 10(3), 237-248.
5. Belkin, N.J., Marchetti, P.G., & Cool., C. (1993). BRAQUE: Design of an interface to support user interaction in information retrieval. Information Processing & Management, 29(3), 325-344.
6. Borlund, P., & Ingwersen, P. (2000). Experimental components for the evaluation of interactive information retrieval systems. Journal of Documentation, 53(3), 225-250.
7. Brajnic, G., Mizzaro, S., & Tasso, C. (1996). Evaluating user interfaces to information retrieval systems. A case study on user support. In H.-P. Frei, D. Harman, P. Schäuble, & R. Wilkinson (Eds.), Proceedings of the 19th Annual International ACM SIGIR Conference on Research and Development in Information Retrieval (ACM SIGIR '96) (pp. 128-136). Zurich: ACM.
8. Capstick, J., Erbach, G., & Uszkoreit, H. (1998, March). Design and evaluation of a psychological experiment on the effectiveness of document summarisation for the retrieval of multilingual WWW documents. Working notes of the AAAI Spring Symposium on Intelligent Text Summarisation, Stanford. Retrieved February 26, 2004, from http:// citeseer.nj.nec.com/capstick98design.html
9. Capstick, J., Diagne, A.K., Erbach, G., Uszkoreit, H., Leisenberg, A., & Leisenberg, M. (2000). A system for supporting cross-lingual information retrieval. Information Processing and Management, 36(2), 275-289.
10. Carroll, J.M. (1997) Scenario-based design. In M. Helander, T. Landauer, & P. Prabhu (Eds.), Handbook of human-computer interaction (pp. 384-406). Amsterdam, The Netherlands: Elsevier.
11. Chen, H., & Dumais, S. (2000). Bringing order in the Web: Automatically categorizing search results. Proceeding of CHI 2000 (pp. 145-152). The Hague: ACM.
12. Cousin, S.B., Paepcke, A., Winograd, T., Bier, E.A., & Pier, K. (1997). The Digital Library Integrated Task Environment (DLITE). Proceedings of DL '97 (pp. 142-151). Philadelphia: ACM Press.
13. Dumais, S., Letsche, T., Littman, M., & Landauer, T. (1997, March) Automatic cross-language retrieval using latent semantic indexing. AAAI Symposium on Cross Language Text and Speech Retrieval (pp. 15-21), Palo Alto, CA. American Association for Artificial Intelligence.
14. Dumais, S., Cutrell, E., & Chen, H. (2001). Optimizing search by showing results in context. Proceedings of CHI International Conference on Human Factors in Computing Systems (ACM SIGCHI '01) (pp. 277-284). Seattle, WA: ACM.
15. Gachot, D.A., Lange, A., & Yang, J. (1998). The SYSTRAN NLP browser: An application of machine translation technology in cross-language information retrieval. In G. Grefenstette (Ed.), Cross-language information retrieval (pp. 105-118). Boston: Kluwer.
16. Golovchinsky, G. (1997). Queries? Link? Is there a difference? Proceedings of CHI '97 (pp. 407-414), Atlanta, GA.
17. Gonzalo, J., & Oard, D. (2002, September). The CLEF 2002 Interactive Track. In working notes for the CLEF 2002 Workshop (pp. 245-253). Rome, Italy: ERCIM EEC.
18. Hackos, J.T., & Redish, J.C. (1998). User and task analysis for interface design. New York: Wiley.
19. He, D., Wang, J., Oard, D., & Nossal, M. (2002). Comparing user-assisted and automatic query translation. Working notes for the CLEF 2002 Workshop (pp. 267-278). Rome, Italy: ERCIM EEC.
20. Hearst, M.A. (1999). User interfaces and visualization. In R. Baeza-Yates & B. Ribeiro-Neto (Eds.), Modern information retrieval. Addison-Wesley. Retrieved January 2, 2002, from http://www.sims.berkeley.edu/~hearst/irbook/ chapters/chap10.html
21. Hendry, D.G., & Harper, D.J. (1997). An informal information-seeking environment. Journal of the American Society for Information Science, 48(11), 1037-1048.
22. Hull, D.A., & Grefenstette, G. (1996). Querying across languages: A dictionary-based approach to multilingual information retrieval. Proceedings of the 19th Annual International Conference on Research and Development in Information Retrieval (ACM SIGIR '96) (pp. 49-57). Zurich: ACM.
23. Leuski, A., & Allen, J. (2000, October). Lighthouse: Showing the way to relevant information. IEEE Symposium on Information Visualization 2000 (INFOVIS 2000) (pp. 125-130). Salt Lake City, UT.
24. Koenemann, J., & Belkin, N.J. (1996). A case for interaction: A study of interactive information retrieval behavior and effectiveness (pp. 205-212). Proceedings of CHI96. Vancouver, British Columbia, Canada: ACM Press.
25. McCarley, J.S. (1999). Should we translate the documents or the queries in cross-language information retrieval. Proceedings of 37th Annual Meeting of the Association for Computational Linguistics (pp. 208-214), College Park, MD.
26. Nielsen, J. (1993). Usability engineering. San Francisco, CA: Morgan Kaufmann.
27. Norman, D., & Draper, S. (Eds.). (1986). User centered system design. New perspectives on human-computer interaction. Hillsdale, NJ: Lawrence Erlbaum Associates.
28. Oard, D. (1997, December). Serving users in many languages crosslanguage information retrieval for digital libraries. D-Lib Magazine. Retrieved February 26, 2004, from http://www.dlib.org/dlib/december97/oard/12card.html
29. Oard, D., & Gonzalo J. (2001, September). The CLEF 2001 Interactive Track. In working notes for the CLEF 2001 Workshop (pp. 203-214). Darmstadt, Germany.
30. Ogden, W.C., & Davis, M.W. (2000). Improving cross-language text retrieval with human interactions. Proceedings of the Hawaii International Conference on System Science (HICSS-33), Maui. Retrieved from http://www.computer.org/proceedings/hicss/0493/04933/0493toc.htm
31. Petrelli, D., Hansen, P., Beaulieu, M., & Sanderson, M. (2002). User requirement elicitation for cross-language information retrieval. The New Review of Information Behaviour Research, 3, 17-35.
32. Petrelli, D., Demetriou, G., Herring, P., Beaulieu, M., & Sanderson, M. (2003). Exploring the effect of query translation when searching crosslanguage. In C. Peters, M. Braschler, J. Gonzalo, & M. Kluck (Eds.), Advances in cross-language information retrieval: Results of the CLEF 2002 Evaluation Campaign, Springer lecture notes in computer science LNCS 2785. Berlin: Springer.
33. Pirkola, A., Hedlund, T., Keskustalo, A., & Jarvelin, K. (2001). Dictionary-based cross-language information retrieval: Problems, methods, and research findings. Information Retrieval, 4(3/4), 209-230.
34. Preece, J. (1994). Human-computer interaction. Harlow, UK: Addison-Wesley.
35. Preece, J., Rogers, Y., & Sharp, H. (2002). Interaction design: Beyond human-computer interaction. New York: Wiley.
36. Radwan, K., Poussier, F., & Fluhr, C. (1991). Multilingual access to textual databases. Proceedings of RIAO '91, Intelligent Text and Image Handling (pp. 475-489).
37. Rosson, M.B., & Carroll, J.M. (2002). Usability engineering: Scenario-based development of human-computer interaction. San Francisco, CA: Morgan Kaufmann.
38. Salton, G. (1973). Experiments in multi-lingual information retrieval. Information Processing Letters, 2(1), 6-11.
39. Sanderson, M., & Croft, W.B. (1999). Deriving concept hierarchies from text. Proceedings of the 22nd Annual International Conference on Research and Development in Information Retrieval (ACM SIGIR '99) (pp. 206-213). Berkley, CA: ACM.
40. Schuler, D., & Namioka, A. (Eds.). (1993). Participatory design: Principles and practices. Hillside, NJ: Lawrence Erlbaum Associates.
41. Xu, J., & Weischedel, R. (2000, November). TREC-9 Cross-lingual Retrieval at BBN. The Ninth Text Retrieval Conference (TREC 2000), Gaithersburg, MD. Retrieved from http://trec.nist.gov/pubs/trecg/tg_proceedings.html