Making knowledge visible: Using expert yellow pages to map capabilities in professional services firms

Research Policy

Volumn 36, Issue 10, 2007, Pages 1603-1619

  Criscuolo, Paola ^a   Salter, Ammon ^a,b   Sheehan, Tony ^c  

^a IMPERIAL COLLEGE LONDON   (United Kingdom)

^b Advanced Institute of Management Research   (United Kingdom)

^c ARUP   (United Kingdom)

Author keywords

Capabilities; Knowledge; Knowledge management; Professional services firms

Indexed keywords

INDUSTRIAL RELATIONS; INVESTMENTS; PERSONNEL; SOCIETIES AND INSTITUTIONS;

ENGINEERING CONSULTANCIES; PROFESSIONAL SERVICES FIRMS;

KNOWLEDGE MANAGEMENT;

EID: 36048995301     PISSN: 00487333     EISSN: None     Source Type: Journal    
DOI: 10.1016/j.respol.2007.08.005     Document Type: Article

References (78)

1. Argote L., McEvily B., and Reagans R. Managing knowledge in organizations: an integrative framework and review of emerging themes. Management Science 49 4 (2003) 571-583
2. Barney J. Firm resources and sustained competitive advantage. Journal of Management 77 (1991) 99-120
3. Batagelj, V. Mrvar, A., 2003. Density based approaches to network analysis. Analysis of Reuters terror news network. http://citeseer.ist.psu.edu/batagelj03density.html.
4. Batagelj, V. Mrvar, A., 2005. Pajek-Program for Large Network Analysis. Home page: http://vlado.fmf.uni-lj.si/pub/networks/pajek/.
5. Bettencourt L.A., Ostrom A.L., Brown S.W., and Roundtree R.I. Client co-production in knowledge-intensive business services. California Management Review 44 4 (2002) 100-128
6. Burt R.S. Structural Holes: The Social Structure of Competition (1992), Havard University Press, Cambridge, MA
7. Callon M., Courtial J.P., and Laville F. Co-word analysis as a tool for describing the network of interactions between basic and technological research: the case of polymer chemistry. Scientometrics 22 1 (1991) 155-205
8. Callon M., Law J., and Rip A. Mapping the Dynamics of Science and Technology: Sociology of Science in the Real World (1986), The Macmillan Press, London
9. Carley K. Coding choices for textual analysis: a comparison of content analysis and map analysis. Sociological Methodology 23 (1993) 75-126
10. Carley K.M. Extracting team mental models through textual analysis. Journal of Organizational Behavior 18 (1997) 533-558
11. Corrocher N., Malerba F., and Montobbio F. Schumpeterian patterns of innovative activity in the ICT Field. Research Policy 36 30 (2007) 418-432
12. Courtial, J.P., Callon, M., Sigogneau, A., 1993. The use of patent titles for identifying the topics of invention and forecasting trends. Scientometrics 26 (2), 231-242.
13. Cross R., Parker A., Prusak L., and Borgatti S.P. Knowing what we know: supporting knowledge creation and sharing in social networks. Organisational Dynamics 30 2 (2002) 100-120
14. Danowski J.A. A network-based content analysis methodology for computer-mediated communication: an illustration with a computer bulletin board. Communication Yearbook vol. 6 (1982), Sage, New York pp. 904-925
15. Danowski J.A. Network analysis of message content. In: Richards W.D., and Barnett G.A. (Eds). Progress in Communication Sciences vol. XII (1993), Ablex Publishing Corporation, Norwood NJ 197-221
16. Davenport T., and Prusak L. Working Knowledge: How Organizations Manage What They Know (2000), Harvard Business School Press, Cambridge, Mass
17. Davies A., and Brady T. Organisational capabilities and learning in complex product systems: towards repeatable solutions. Research Policy 29 7-8 (2000) 931-953
18. Davies A., and Hobday M. The Business of Projects: Managing Innovation in Complex Products and Systems (2005), Cambridge University Press, Cambridge
19. Davies A.C., and Brady T. Building project capabilities: from exploratory to exploitative learning. Organization Studies 26 9 (2004) 1601-1621
20. DeFillippi R., and Arthur M. Paradox in project-based enterprise: the case of film making. California Management Review 40 2 (1998) 125-139
21. Dixon N.M. Common Knowledge: How Companies Thrive by Sharing What They Know (2000), Harvard Business School Press, Cambridge, MA
22. Dougherty D. Organizing practices in services: capturing practice-based knowledge for innovation. Strategic Organization 2 1 (2004) 35-64
23. Drejer, I. Vinding, A. L. 2004. Organisation, 'anchoring' of knowledge and innovation in the construction industry. DRUID Summer Conference, Helsingør.
24. Eisenhardt K.M., and Martin J.A. Dynamic capabilities: what are they?. Strategic Management Journal 21 (2000) 1105-1121
25. Gann D., and Salter A. Learning and innovation management in project-based, service-enhanced firms. International Journal of Innovation Management 2 4 (1998) 431-454
26. Gann D., and Salter A. Innovation in project-based, service-enhanced firms: the construction of complex products and systems. Research Policy 29 (2000) 955-972
27. Gann D.M. Building Innovation-Complex Constructs in a Changing World (2000), Thomas Telford Publications, London
28. Gault F., and Foray D. Measuring Knowledge Management in the Business Sector: First Steps (2003), OECD, Paris
29. Grant R. Toward a knowledge-based theory of the firm. Strategic Management Journal 17 (1996) 109-122 (winter special issue)
30. Hansen M. The search-transfer problem: the role of weak ties in sharing knowledge across organization subunits. Administrative Science Quarterly 44 (1999) 82-111
31. Hansen M.T., Nohria N., and Tierney T. What's your strategy for managing knowledge. Harvard Business Review (1999, March-April) 106-116
32. Healey R., Rotman H., and Hoch P.K. An experiment in science mapping for research planning. Research Policy 15 (1986) 233-251
33. Henderson R., and Cockburn I. Measuring competence? Exploring firm effects in pharmaceutical research. Strategic Management Journal 15 (1994) 63-84 (winter special issue)
34. Hipp C., and Grupp H. Innovation in the service sector: the demand for service-specific innovation measurement concepts and typologies. Research Policy 34 4 (2005) 517-535
35. Hitt M., Bierman L., Shimizu K., and Kochhar R. Direct and moderating effects of human capital on strategy and performance in professional service firms: a resource-based perspective. Academy of Management Journal 44 1 (2001) 13-28
36. Hobday M. The project-based organisation: an ideal form for managing complex products and systems. Research Policy 27 7-8 (2000) 871-893
37. Huff A.S. 1999 Presidential address: changes in organizational knowledge production. Academy of Management Review 25 2 (2000) 288-294
38. Kamada T., and Kawai S. An algorithm for drawing general undirected graphs. Information Processing Letters 31 1 (1989) 7-15
39. Kogut B. What firms do? coordination, identity and learning. Organization Science 7 5 (1996) 502-518
40. Kogut B., and Zander U. Knowledge of the firm, combinative capabilities, and the replication of technology. Organization Science 3 3 (1992) 383-397
41. Law J., and Whittaker J. Mapping acidification research: a test of the co-word method. Scientometrics 23 3 (1992) 417-461
42. Leydesdorff, L., 2005. The university-industry knowledge relationship: analyzing patents and the science base of technologies. Journal of American Society for Information Science and Technology 55 (11), 991-1001.
43. Leydesdorff L., and Hellsten I. Metaphors and diaphors in science communication: mapping the case of stem-cell research. Science Communication 27 1 (2005) 64-99
44. Leydesdorff L., and Vaughan L. Co-occurrence matrices and their applications in information science: extending ACA to the web environment. Journal of the American Society for Information Science and Technology 57 12 (2006) 1616-1628
45. Lowendhal B.R., Revang O., and Fosstenlokken S.M. Knowledge and value creation in professional service firms: a framework for analysis. Human Relations 54 7 (2001) 911-931
46. Maister D. Managing Professional Service Firms (1993), Free Press, New York
47. McDermott R. Why information technology inspired but cannot deliver knowledge management. California Management Review 41 4 (1999) 103-117
48. McKenna P., and Maister D. First Amongst Equals (2002), Free Press, New York
49. Metcalfe J.S., James A., and Mina A. Emergent innovation systems and the delivery of clinical services: the case of intra-ocular lenses. Research Policy 34 9 (2005) 1283-1304
50. Miles I. Services innovation: coming of age in the knowledge-based economy. International Journal of Innovation Management 4 4 (2000) 371-389
51. Miles I. Services innovation: coming of age in the knowledge-based economy. In: Dankbaar B. (Ed). Innovation Management in the Knowledge Economy (2003), Imperial College Press, London
52. Mintzberg H., and McHugh A. Strategy formulation in an adhocracy. Administrative Science Quarterly 30 (1985) 160-197
53. Monge P.R., and Contractor N.S. Theories of Communicaton Networks (2003), Oxford University Press, New York, NY
54. Morris T. Asserting property rights: knowledge codificiation in the professional service firm. Human Relations 54 1 (2001) 54-71
55. Nonaka I., and Takeuchi H. The Knowledge-Creating Company (1995), Oxford University Press, Oxford
56. O'Dell C., and Grayson C. If only we knew what we know: identification and transfer of internal best practices. California Management Review 40 3 (1998) 154-174
57. Ofek E., and Sarvary M. Leveraging the customer base: creating competitive advantage through knowledge management. Management Science 47 11 (2001) 1441-1456
58. Peters H.P.F., and Van Raan A.F.J. Co-word-based science maps of chemical engineering. Part I: Representations by direct multidimensional scaling. Research Policy 22 (1993) 23-45
59. Peterson J. High Technology and the Competition State: An Analysis of the Eureka Initiative (1993), Routledge, London; New York
60. Popping R. Knowledge graphs and network text analysis. Social Science Information 42 1 (2003) 91-106
61. Prencipe A., and Tell F. Inter-project learning: processes and outcomes of knowledge codification in project-based firms. Research Policy 30 9 (2001) 1373-1394
62. Salter A., and Gann D. Sources of ideas for innovation in engineering design. Research Policy 32 8 (2003) 1309-1324
63. Salton G., and McGill M.J. Introduction to Modern Information Retrieval (1983), McGraw Hill, Auckland
64. Sarvary M. Knowledge management and competition in the consulting industry. California Management Review 41 2 (1999) 95-107
65. Sowa J.F. Semantic networks. S.C.S. Encyclopedia of Artificial Intelligence Part II (1987), Wiley, New York pp. 1011-24
66. Stankiewicz R. The concept of 'design space. In: Ziman Z. (Ed). Technological Innovation as an Evolutionary Process (2000), Cambridge University Press, Cambridge 234-247
67. Suddaby R., and Greenwood R. Colonizing knowledge: commodification as a dynamic of jurisdictional expansion in professional service firms. Human Relations 54 7 (2001) 933-953
68. Teece D.J. Managing Intellectual Capital (2002), Oxford University Press, Oxford
69. Teece D.J. Expert talent and the design of (professional services) firms. Industrial and Corporate Change 12 4 (2003) 895-916
70. Tranfield D., Denyer D., Marcos J., and Burr M. Co-producing management knowledge. Management Decision 42 3/4 (2004) 375-386
71. Tranfield D., and Starkey K. The nature, social organization and promotion of management research: towards policy. British Journal of Management 9 4 (1998) 341-354
72. Turner J.G., and Keegan A. The versatile project-based organization: governance and operational control. European Management Journal 17 3 (1999) 296-309
73. Van Aken J.E. Management research based on the paradigm of the design sciences: the quest for field-tested and grounded technological rules. Journal of Management Studies 41 2 (2004) 219-246
74. Van Aken J.E. Management research as a design science: articulating the research products of mode 2 knowledge production in management. British Journal of Management 16 1 (2005) 19-36
75. Wasserman S., and Faust K. Social Network Analysis: Methods and Applications (1994), Cambridge University Press, Cambridge, England
76. Wilks Y. Theoretical Issues in Natural Language Processing (1989), L. Erlbaum, Hillsdale, NJ
77. Williams R. Retooling: A Historian Confronts Technological Change (2002), The MIT Press, Cambridge, MA
78. Zack M.H. Managing codified knowledge. MIT Sloan Management Review 40 4 (1999) 45-58