A BPR case study at Honeywell

Business Process Management Journal

Volumn 7, Issue 2, 2001, Pages 85-99

  Paper, David J ^a   Rodger, James A ^b   Pendharkar, Parag C ^c  

^a UTAH STATE UNIVERSITY   (United States)

^b INDIANA UNIVERSITY OF PENNSYLVANIA   (United States)

^c PENNSYLVANIA STATE UNIVERSITY   (United States)

Author keywords

BPR; Organizational change; Process management; Teamwork

Indexed keywords

EID: 84885640012     PISSN: 14637154     EISSN: None     Source Type: Journal    
DOI: 10.1108/14637150110389416     Document Type: Article

References (11)

1. Caron, J.R., Jarvenpaa, S.L. and Stoddard, D.B. (1994), “Business reengineering at CIGNA Corporation: experiences and lessons learned from the first five years”, MIS Quarterly, Vol.18 No. 3, pp. 233-50.
2. Davenport, T.H. (1993), Process Innovation: Reengineering Work Through Information Technology, Harvard Business Press, Boston, MA.
3. Davenport, T.H. and Short, J.E. (1990), “The new industrial engineering: information technology and business process redesign”, Sloan Management Review, Summer, pp. 11-27.
4. Davenport, T.H. and Stoddard, D.B. (1994), “Reengineering business change of mythic proportions?” MIS Quarterly, June, pp. 121-7.
5. Fuglseth, A.M. and Gronhaug, K. (1997), “IT-enabled redesign of complex and dynamic business processes: the case of bank credit evaluation”, Omega, International Journal of Management Sciences, Vol. 25 No. 1, pp. 93-106.
6. Hammer, M. (1990), “Reengineering work: don’t automate, obliterate”, Harvard Business Review, July-August, pp. 18-25.
7. Hammer, M. and Champy, J. (1993), Reengineering the Corporation, Harper Collins Books, New York, NY.
8. Kotter, J.P. (1995), “Leading change: why transformation efforts fail”, Harvard Business Review, March-April, pp. 59-67.
9. Paper, D. and Dickinson, S. (1997), “Cases on information technology management in modern organizations”, in Khosrowpour, M. and Liebowitz, J. (Eds), A Comprehensive Process Improvement Methodology: Experiences at Caterpillar's Mossville Engine Center, (Chapter9), Idea Group Publishing, Hershey, PA.
10. Peters, T. (1992), Liberation Management, Fawcett Columbine, New York, NY.
11. Yin, R.K. (1994), Case Study Research: Design and Methods, 2nd ed., Sage Publications, Thousand Oaks, CA.