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Volumn 2910, Issue , 2003, Pages 104-114

A quality of service management framework based on user expectations

Author keywords

[No Author keywords available]

Indexed keywords

DISTRIBUTED COMPUTER SYSTEMS; QUALITY OF SERVICE;

EID: 35248833050     PISSN: 03029743     EISSN: 16113349     Source Type: Book Series    
DOI: 10.1007/978-3-540-24593-3_8     Document Type: Article
Times cited : (64)

References (25)
  • 1
    • 0012841057 scopus 로고    scopus 로고
    • Definition, execution, analysis, and optimization of composite e-services
    • Casati, F., Shan, M.C.: Definition, execution, analysis, and optimization of composite e-services. Data Engineering Bulletin 4 (2001) 29-34
    • (2001) Data Engineering Bulletin , vol.4 , pp. 29-34
    • Casati, F.1    Shan, M.C.2
  • 4
    • 1142270712 scopus 로고    scopus 로고
    • E-service: A new paradigm for business in the electronic environment
    • Rust, R.T., Kannan, P.K.: E-service: a new paradigm for business in the electronic environment. Communications of the ACM 46 (2003) 36-42
    • (2003) Communications of the ACM , vol.46 , pp. 36-42
    • Rust, R.T.1    Kannan, P.K.2
  • 7
    • 0002910439 scopus 로고    scopus 로고
    • Agent-oriented technology in support of e-business
    • Papazoglou, M.P.: Agent-oriented technology in support of e-business. Communications of the ACM 44 (2001) 71-77
    • (2001) Communications of the ACM , vol.44 , pp. 71-77
    • Papazoglou, M.P.1
  • 12
    • 34547179609 scopus 로고
    • Reassessment of expectations as a comparison standard in measuring service quality: Implications for future research
    • Parasuraman, A., Zeithaml, V.A., Berry, L.L.: Reassessment of expectations as a comparison standard in measuring service quality: implications for future research. Journal of Marketing 58 (1994) 201-230
    • (1994) Journal of Marketing , vol.58 , pp. 201-230
    • Parasuraman, A.1    Zeithaml, V.A.2    Berry, L.L.3
  • 19
    • 0034286541 scopus 로고    scopus 로고
    • Using trust for detecting deceitful agents in artificial societies
    • Trust, Deception and Fraud in Agent Societies
    • Schillo, M., Funk, P., Rovatsos, M.: Using trust for detecting deceitful agents in artificial societies. Applied Artificial Intelligence, Special Issue on Trust, Deception and Fraud in Agent Societies (2000) 825-848
    • (2000) Applied Artificial Intelligence , Issue.SPEC. ISSUE , pp. 825-848
    • Schillo, M.1    Funk, P.2    Rovatsos, M.3


* 이 정보는 Elsevier사의 SCOPUS DB에서 KISTI가 분석하여 추출한 것입니다.