Impact of open-access scheduling on realized access

Health Services Management Research

Volumn 20, Issue 2, 2007, Pages 134-139

  Rohrer, James E ^a   Bernard, Matthew ^a   Naessens, James ^a   Furst, Joseph ^a   Kircher, Kyle ^a   Adamson, Steven ^a  

^a MAYO CLINIC   (United States)

Author keywords

[No Author keywords available]

Indexed keywords

ARTICLE; DIAGNOSIS RELATED GROUP; GENERAL PRACTICE; HEALTH CARE DELIVERY; HEALTH CARE QUALITY; HEALTH SERVICE; HEALTH SERVICES RESEARCH; HOSPITAL MANAGEMENT; HUMAN; MANAGEMENT; ORGANIZATION AND MANAGEMENT; PATIENT SATISFACTION; PRIMARY HEALTH CARE; RURAL HEALTH CARE; STATISTICS; UNITED STATES; UTILIZATION REVIEW;

APPOINTMENTS AND SCHEDULES; DIAGNOSIS-RELATED GROUPS; EFFICIENCY, ORGANIZATIONAL; FAMILY PRACTICE; HEALTH SERVICES ACCESSIBILITY; HEALTH SERVICES RESEARCH; HUMANS; PATIENT SATISFACTION; PRACTICE MANAGEMENT, MEDICAL; PRIMARY HEALTH CARE; PROCESS ASSESSMENT (HEALTH CARE); RURAL HEALTH SERVICES; UNITED STATES; URBAN HEALTH SERVICES;

EID: 34948815202     PISSN: 09514848     EISSN: None     Source Type: Journal    
DOI: 10.1258/095148407780744679     Document Type: Article

References (15)

1. Murray M, Berwick DM. Advanced access: reducing waiting and delays in primary care. JAMA 2003;289:1035-1040 (Pubitemid 37432939)
2. Murray M, Bodenheimer T, Rittenhouse D, Grumbach K. Improving timely access to primary care: case studies of the advanced access model. JAMA 2003;289:1042-1046 (Pubitemid 37432940)
3. Armstrong B, Levesque O, Perlin J, Rick C, Schectman G. Reinventing Veterans Health Administration: focus on primary care. J Healthc Manag 2005;50:399-408; discussion 409
4. Dixon S, Sampson F, O'Cathain A, Pickin M. Advanced access: more than just GP waiting times? Fam Pract 2005;23:233-239
5. O'Hare C, Corlett J. The outcomes of open-access scheduling. Fam Pract Manag 2004;11:35-38
6. Parente D, Pinto M, Barber J. A pre-post comparison of service operational efficiency and patient satisfaction under open access scheduling. Health Care Manage Rev 2005;30:220-228 (Pubitemid 41140565)
7. Schall M, Duffy T, Krishnamurthy A, et al. Improving patient access to the Veterans Health Administration's primary care and specialty clinics. Jt Comm J Qual Saf 2004;30:415-423
8. Steinbauer J, Korell K, Erdin J, Spann S. Implementing open-access scheduling in an academic practice. Fam Pract Manag 2006;13:59-64
9. Andersen R, McCutcheon A, Aday L, Chiu G, Bell R. Exploring dimensions of access to medical care. Health Serv Res 1983;18:49-74
10. Orueta JF, Lopez-de-Munain, J, Baez K, Aiarzoguena JM, Arangueren JI. Application of the ambulatory care groups in the primary care of a European national health care system: does it work? Med Care 1999;37:238-248
11. Starfield BWJ, Mumford L, Steinwachs D. Ambulatory care groups: a categorization of diagnoses for research and management. Health Serv Res 1991;26:53-73
12. Weiner JP, Starfield BH, Steinwachs DM, Mumford LM. Development and application of a population-oriented measure of ambulatory care case-mix. Med Care 1991;29:452-472
13. Solberg L, Crain A, Sperl-Hillen J, Hroscikoski M, Engebretson K, O'Connor P. Effect of improved primary care access on quality of depression care. Ann Fam Med 2006;4:69-74 (Pubitemid 43243915)
14. Pierdon S, Charles T, McKinley K, Myers L. Implementing advanced access in a group practice network. Fam Pract Manag 2004;11:35-38 (Pubitemid 39531170)
15. Peter M, Ginter LES, Jack Duncan W. Strategic Management of Health Care Organizations 2002. 4th edn. Malden, Massachusetts: Blackwell Publishers Inc.