메뉴 건너뛰기




Volumn 25, Issue 6, 2007, Pages 612-631

Measuring the effectiveness of marketing information systems: An empirically validated instrument

Author keywords

Effectiveness; Greece; Hotels; Marketing information systems; Measuring instruments

Indexed keywords


EID: 34848881673     PISSN: 02634503     EISSN: None     Source Type: Journal    
DOI: 10.1108/02634500710819978     Document Type: Article
Times cited : (30)

References (71)
  • 1
    • 0342482637 scopus 로고
    • "Intelligent marketing information systems: Computerized intelligence for marketing decision making"
    • Amaravadi, C.S., Samaddar, S. and Dutta, S. (1995), "Intelligent marketing information systems: Computerized intelligence for marketing decision making", Marketing Intelligence & Planning, Vol. 13 No. 2, pp. 4-13.
    • (1995) Marketing Intelligence & Planning , vol.13 , Issue.2 , pp. 4-13
    • Amaravadi, C.S.1    Samaddar, S.2    Dutta, S.3
  • 2
    • 0000357545 scopus 로고
    • "Estimating nonresponse bias in mail surveys"
    • Armstrong, S.J. and Overton, T.S. (1977), "Estimating nonresponse bias in mail surveys", Journal of Marketing Research, Vol. 14 No. 3, pp. 396-402.
    • (1977) Journal of Marketing Research , vol.14 , Issue.3 , pp. 396-402
    • Armstrong, S.J.1    Overton, T.S.2
  • 3
    • 85133443521 scopus 로고    scopus 로고
    • "Marketing orientation and its determinants: An empirical analysis"
    • Avlonitis, G.J. and Gounaris, S.P. (1999), "Marketing orientation and its determinants/an empirical analysis", European Journal of Marketing, Vol. 33 Nos 11/12, pp. 1003-37.
    • (1999) European Journal of Marketing , vol.33 , Issue.11-12 , pp. 1003-1037
    • Avlonitis, G.J.1    Gounaris, S.P.2
  • 4
    • 34848872715 scopus 로고
    • "Marketing intelligence for intelligent marketing"
    • in Chapman, J. and Holtham, C. (Eds), Alfred Waller in association with UNICOM, Henley on Thames
    • Baker, M.J. (1994), "Marketing intelligence for intelligent marketing", in Chapman, J. and Holtham, C. (Eds), IT in Marketing, Alfred Waller in association with UNICOM, Henley on Thames, pp. 25-39.
    • (1994) IT in Marketing , pp. 25-39
    • Baker, M.J.1
  • 5
    • 18844445783 scopus 로고    scopus 로고
    • "Integrating information technology into marketing practice - The IT reality of contemporary marketing practice"
    • Brady, M., Saren, M. and Tzokas, N. (2002), "Integrating information technology into marketing practice - the IT reality of contemporary marketing practice", Journal of Marketing Management, Vol. 18 Nos 5/6, pp. 555-77.
    • (2002) Journal of Marketing Management , vol.18 , Issue.5-6 , pp. 555-577
    • Brady, M.1    Saren, M.2    Tzokas, N.3
  • 6
    • 0030521490 scopus 로고    scopus 로고
    • "Competing values in organizations: Contextual influences and structural consequences"
    • Buenger, V., Daft, R.L., Conlon, E.J. and Austin, J. (1996), "Competing values in organizations: Contextual influences and structural consequences", Organization Science, Vol. 7, pp. 57-576.
    • (1996) Organization Science , vol.7 , pp. 57-576
    • Buenger, V.1    Daft, R.L.2    Conlon, E.J.3    Austin, J.4
  • 7
    • 0001131679 scopus 로고
    • "A knowledge-based system for advertising design"
    • Burke, R.R., Rangaswamy, A., Wind, J. and Eliashberg, J. (1990), "A knowledge-based system for advertising design", Marketing Science, Vol. 9 No. 3, pp. 212-29.
    • (1990) Marketing Science , vol.9 , Issue.3 , pp. 212-229
    • Burke, R.R.1    Rangaswamy, A.2    Wind, J.3    Eliashberg, J.4
  • 8
    • 0346864613 scopus 로고
    • "Developing data bases"
    • Burns, D.H. and Ross, E.R. (1991), "Developing data bases", Bank Management, Vol. 67 No. 12, pp. 49-51.
    • (1991) Bank Management , vol.67 , Issue.12 , pp. 49-51
    • Burns, D.H.1    Ross, E.R.2
  • 9
    • 0002525141 scopus 로고
    • "Domains of organizational effectiveness in colleges and universities"
    • Cameron, K. (1981), "Domains of organizational effectiveness in colleges and universities", Academy of Management Journal, Vol. 24 No. 1, pp. 25-47.
    • (1981) Academy of Management Journal , vol.24 , Issue.1 , pp. 25-47
    • Cameron, K.1
  • 11
    • 0642301754 scopus 로고    scopus 로고
    • "Marketing decision support systems"
    • Cassie, C. (1997), "Marketing decision support systems", Industrial Management & Data Systems, Vol. 97 Nos 7/8, pp. 293-7.
    • (1997) Industrial Management & Data Systems , vol.97 , Issue.7-8 , pp. 293-297
    • Cassie, C.1
  • 12
    • 0001878819 scopus 로고
    • "A paradigm for developing better measures of marketing constructs"
    • Churchill, G. (1979), "A paradigm for developing better measures of marketing constructs", Journal of Marketing Research, Vol. 16 No. 1, pp. 64-73.
    • (1979) Journal of Marketing Research , vol.16 , Issue.1 , pp. 64-73
    • Churchill, G.1
  • 13
    • 0034119057 scopus 로고    scopus 로고
    • "Marketing and marketing information system sophistication in retail banking"
    • Colgate, M. (2000), "Marketing and marketing information system sophistication in retail banking", Service Industries Journal, Vol. 20 No. 1, pp. 139-52.
    • (2000) Service Industries Journal , vol.20 , Issue.1 , pp. 139-152
    • Colgate, M.1
  • 15
    • 0004720112 scopus 로고
    • "How to build a marketing information system"
    • Cox, D.F. and Good, R.E. (1967), "How to build a marketing information system", Harvard Business Review, Vol. 45 No. 3, pp. 145-54.
    • (1967) Harvard Business Review , vol.45 , Issue.3 , pp. 145-154
    • Cox, D.F.1    Good, R.E.2
  • 16
    • 33845945922 scopus 로고
    • "Coefficient alpha and the internal structure of tests"
    • Cronbach, L.J. (1951), "Coefficient alpha and the internal structure of tests", Psychometrika, Vol. 16, pp. 297-334.
    • (1951) Psychometrika , vol.16 , pp. 297-334
    • Cronbach, L.J.1
  • 17
  • 18
    • 72249114849 scopus 로고
    • "Information systems success: The quest for the dependent variable"
    • DeLone, W.H. and McLean, E.R. (1992), "Information systems success: the quest for the dependent variable", Information Systems Research, Vol. 3 No. 1, pp. 60-95.
    • (1992) Information Systems Research , vol.3 , Issue.1 , pp. 60-95
    • DeLone, W.H.1    McLean, E.R.2
  • 19
    • 0037368865 scopus 로고    scopus 로고
    • "The DeLone and McLean model of information systems success: A ten-year update"
    • DeLone, W.H. and McLean, E.R. (2003), "The DeLone and McLean model of information systems success: A ten-year update", Journal of Management Information Systems, Vol. 19 No. 4, pp. 9-22.
    • (2003) Journal of Management Information Systems , vol.19 , Issue.4 , pp. 9-22
    • DeLone, W.H.1    McLean, E.R.2
  • 20
    • 84915057089 scopus 로고
    • "Two approaches to organizational analysis: A critique and a suggestion"
    • Etzioni, A. (1960), "Two approaches to organizational analysis: A critique and a suggestion", Administrative Science Quarterly, Vol. 5 No. 2, pp. 257-78.
    • (1960) Administrative Science Quarterly , vol.5 , Issue.2 , pp. 257-278
    • Etzioni, A.1
  • 21
    • 0000009769 scopus 로고
    • "Evaluating structural equation models with unobservable variables and measurement error"
    • Fornell, C. and Larcker, D.F. (1981), "Evaluating structural equation models with unobservable variables and measurement error", Journal of Marketing Research, Vol. 18 No. 1, pp. 39-50.
    • (1981) Journal of Marketing Research , vol.18 , Issue.1 , pp. 39-50
    • Fornell, C.1    Larcker, D.F.2
  • 25
    • 0000264812 scopus 로고    scopus 로고
    • "Information systems effectiveness: The construct space and patterns of application"
    • Grover, V., Jeong, S.R. and Segars, A.H. (1996), "Information systems effectiveness: The construct space and patterns of application", Information & Management, Vol. 31 No. 4, pp. 177-91.
    • (1996) Information & Management , vol.31 , Issue.4 , pp. 177-191
    • Grover, V.1    Jeong, S.R.2    Segars, A.H.3
  • 26
    • 84948224975 scopus 로고
    • "Lip service - A neglected area in service marketing"
    • Gummesson, E. (1987), "Lip service - a neglected area in service marketing", Journal of Services Marketing, Vol. 1 No. 1, pp. 19-24.
    • (1987) Journal of Services Marketing , vol.1 , Issue.1 , pp. 19-24
    • Gummesson, E.1
  • 28
    • 0002736626 scopus 로고
    • "The changing value of communications technology"
    • Winter
    • Hammer, M. and Mangurian, G.E. (1987), "The changing value of communications technology", Sloan Management Review, Winter, pp. 65-71.
    • (1987) Sloan Management Review , pp. 65-71
    • Hammer, M.1    Mangurian, G.E.2
  • 29
    • 0008901711 scopus 로고    scopus 로고
    • "The responses of front line employees to market-oriented culture change"
    • Harris, L.C. and Ogbonna, E. (2000), "The responses of front line employees to market-oriented culture change", European Journal of Marketing, Vol. 34 Nos 3/4, pp. 318-40.
    • (2000) European Journal of Marketing , vol.34 , Issue.3-4 , pp. 318-340
    • Harris, L.C.1    Ogbonna, E.2
  • 30
    • 0032183324 scopus 로고    scopus 로고
    • "Determination of information system development priority using quality function development"
    • Hee, C.H. and Kyenog, K.J. (1998), "Determination of information system development priority using quality function development", Computers & Industrial Engineering, Vol. 35 Nos 1/2, pp. 241-4.
    • (1998) Computers & Industrial Engineering , vol.35 , Issue.1-2 , pp. 241-244
    • Hee, C.H.1    Kyenog, K.J.2
  • 32
    • 34848881238 scopus 로고    scopus 로고
    • "Tourism"
    • ICAP Greek Financial Directory available at:
    • ICAP Greek Financial Directory (2004), "Tourism", ICAP, available at: www.icap.com.
    • (2004) ICAP
  • 35
    • 0000655556 scopus 로고
    • "Discretion and the service employee"
    • Kelley, S.W. (1993), "Discretion and the service employee", Journal of Retailing, Vol. 69 No. 1, pp. 104-26.
    • (1993) Journal of Retailing , vol.69 , Issue.1 , pp. 104-126
    • Kelley, S.W.1
  • 36
    • 21244497042 scopus 로고
    • "Marketing information systems in smaller building societies"
    • Kitchen, P.J. and Dawes, J. (1995), "Marketing information systems in smaller building societies", International Journal of Bank Marketing, Vol. 13 No. 8, pp. 3-9.
    • (1995) International Journal of Bank Marketing , vol.13 , Issue.8 , pp. 3-9
    • Kitchen, P.J.1    Dawes, J.2
  • 37
    • 0003048219 scopus 로고
    • "Market orientation: The construct, research propositions, and managerial implications"
    • Kohli, A. and Jaworski, B. (1990), "Market orientation: The construct, research propositions, and managerial implications", Journal of Marketing, Vol. 5, pp. 1-18.
    • (1990) Journal of Marketing , vol.5 , pp. 1-18
    • Kohli, A.1    Jaworski, B.2
  • 38
    • 10444266429 scopus 로고    scopus 로고
    • "An examination of the effect of IT investments on firm value: The case of Y2K-compliance costs"
    • Krishnan, G.V. and Sriram, R.S. (2000), "An examination of the effect of IT investments on firm value: The case of Y2K-compliance costs", Journal of Information Systems, Vol. 14 No. 2, pp. 95-109.
    • (2000) Journal of Information Systems , vol.14 , Issue.2 , pp. 95-109
    • Krishnan, G.V.1    Sriram, R.S.2
  • 40
    • 34848870777 scopus 로고
    • "Hefting the data load: How to design the MkIS that works for you"
    • Mayros, V. and Dolan, D.J. (1988), "Hefting the data load: How to design the MkIS that works for you", Business Marketing, Vol. 73 No. 3, pp. 47-69.
    • (1988) Business Marketing , vol.73 , Issue.3 , pp. 47-69
    • Mayros, V.1    Dolan, D.J.2
  • 41
    • 34848837554 scopus 로고    scopus 로고
    • "Information technology and customer orientation: A study of direct, mediated, and interactive linkages"
    • Nakata, C. and Zhu, Z. (2006), "Information technology and customer orientation: a study of direct, mediated, and interactive linkages", Journal of Marketing Management, Vol. 22, pp. 319-54.
    • (2006) Journal of Marketing Management , vol.22 , pp. 319-354
    • Nakata, C.1    Zhu, Z.2
  • 43
    • 0342916868 scopus 로고
    • "Marketing information systems for consumer products companies: A management overview"
    • O'Brien, V.T., Schoenbachler, D.D. and Gordon, G.L. (1995), "Marketing information systems for consumer products companies: A management overview", Journal of Consumer Marketing, Vol. 12 No. 5, pp. 16-36.
    • (1995) Journal of Consumer Marketing , vol.12 , Issue.5 , pp. 16-36
    • O'Brien, V.T.1    Schoenbachler, D.D.2    Gordon, G.L.3
  • 44
    • 53349142500 scopus 로고
    • "Service quality: A measure of information systems effectiveness"
    • Pitt, L.F., Watson, R.T. and Kavan, C.B. (1995), "Service quality: a measure of information systems effectiveness", MIS Quarterly, Vol. 19 No. 2, pp. 173-87.
    • (1995) MIS Quarterly , vol.19 , Issue.2 , pp. 173-187
    • Pitt, L.F.1    Watson, R.T.2    Kavan, C.B.3
  • 45
    • 85001754559 scopus 로고    scopus 로고
    • "An empirical study of the causal relationship between IT investment and firm performance"
    • Qing, H. and Plant, R. (2001), "An empirical study of the causal relationship between IT investment and firm performance", Information Resources Management Journal, Vol. 14 No. 3, pp. 15-27.
    • (2001) Information Resources Management Journal , vol.14 , Issue.3 , pp. 15-27
    • Qing, H.1    Plant, R.2
  • 46
    • 0020719013 scopus 로고
    • "A spatial model of effectiveness criteria: Towards a competing values approach to organizational analysis"
    • Quinn, R.E. and Rohrbaugh, J. (1983), "A spatial model of effectiveness criteria: Towards a competing values approach to organizational analysis", Management Science, Vol. 29 No. 3, pp. 363-77.
    • (1983) Management Science , vol.29 , Issue.3 , pp. 363-377
    • Quinn, R.E.1    Rohrbaugh, J.2
  • 48
    • 0000305374 scopus 로고
    • "Operationalizing the competing values approach: Measuring performance in the employment services"
    • Rohrbaugh, J. (1981), "Operationalizing the competing values approach: Measuring performance in the employment services", Public Productivity Review, Vol. 5 No. 2, pp. 141-59.
    • (1981) Public Productivity Review , vol.5 , Issue.2 , pp. 141-159
    • Rohrbaugh, J.1
  • 49
    • 0034434526 scopus 로고    scopus 로고
    • "Considering social subsystem costs and benefits in information technology investment decisions: A view from the field on anticipated payoffs"
    • Ryan, S.D. and Harrison, D.A. (2000), "Considering social subsystem costs and benefits in information technology investment decisions: A view from the field on anticipated payoffs", Journal of MIS, Vol. 16 No. 4, pp. 11-30.
    • (2000) Journal of MIS , vol.16 , Issue.4 , pp. 11-30
    • Ryan, S.D.1    Harrison, D.A.2
  • 50
    • 34848884421 scopus 로고
    • "Integration and effectiveness of marketing information systems"
    • Sääksjärvi, M.V.T. and Talvinen, J.M. (1993), "Integration and effectiveness of marketing information systems", European Journal of Marketing, Vol. 27 No. 1, pp. 64-77.
    • (1993) European Journal of Marketing , vol.27 , Issue.1 , pp. 64-77
    • Sääksjärvi, M.V.T.1    Talvinen, J.M.2
  • 51
    • 0001887545 scopus 로고
    • "Effectiveness of organizational effectiveness studies"
    • in Goodman, P.S. and Pennings, J.M. (Eds) Josey-Bass Inc, San Francisco, CA
    • Scott, W.R. (1977), "Effectiveness of organizational effectiveness studies", in Goodman, P.S. and Pennings, J.M. (Eds);, New Perspectives on Organizational Effectiveness, Josey-Bass Inc, San Francisco, CA, pp. 63-95.
    • (1977) New Perspectives on Organizational Effectiveness , pp. 63-95
    • Scott, W.R.1
  • 55
    • 3543059253 scopus 로고
    • "Marketing information and decision support systems for services"
    • Sisodia, R.S. (1992), "Marketing information and decision support systems for services", The Journal of Services Marketing, Vol. 6 No. 1, pp. 51-64.
    • (1992) The Journal of Services Marketing , vol.6 , Issue.1 , pp. 51-64
    • Sisodia, R.S.1
  • 56
    • 0036021511 scopus 로고    scopus 로고
    • "The hidden minefields in the adoption of sales force automation technologies"
    • Speier, C. and Venkatesh, V. (2002), "The hidden minefields in the adoption of sales force automation technologies", Journal of Marketing, Vol. 66 No. 3, pp. 98-111.
    • (2002) Journal of Marketing , vol.66 , Issue.3 , pp. 98-111
    • Speier, C.1    Venkatesh, V.2
  • 58
    • 0001416686 scopus 로고    scopus 로고
    • "Segmentation based on customer profitability retrospective analysis of retail bank customer bases"
    • Storbacka, K. (1997), "Segmentation based on customer profitability retrospective analysis of retail bank customer bases", Journal of Marketing Management, Vol. 13 No. 5, pp. 479-92.
    • (1997) Journal of Marketing Management , vol.13 , Issue.5 , pp. 479-492
    • Storbacka, K.1
  • 59
    • 85135327917 scopus 로고
    • "Information systems in marketing. Identifying opportunities for new applications"
    • Talvinen, J.M. (1995), "Information systems in marketing. Identifying opportunities for new applications", European Journal of Marketing, Vol. 29 No. 1, pp. 8-26.
    • (1995) European Journal of Marketing , vol.29 , Issue.1 , pp. 8-26
    • Talvinen, J.M.1
  • 60
    • 0346280983 scopus 로고
    • "MkIS support for the marketing management process: Perceived improvements for marketing management"
    • Talvinen, J.M. and Saarinen, T. (1995), "MkIS support for the marketing management process: Perceived improvements for marketing management", Marketing Intelligence & Planning, Vol. 13 No. 1, pp. 18-27.
    • (1995) Marketing Intelligence & Planning , vol.13 , Issue.1 , pp. 18-27
    • Talvinen, J.M.1    Saarinen, T.2
  • 62
    • 0034787246 scopus 로고    scopus 로고
    • "The impact of technology investments on a firm's production efficiency, product quality, and productivity"
    • Thatcher, M.E. and Oliver, J.R. (2001), "The impact of technology investments on a firm's production efficiency, product quality, and productivity", Journal of MIS, Vol. 18 No. 2, pp. 17-46.
    • (2001) Journal of MIS , vol.18 , Issue.2 , pp. 17-46
    • Thatcher, M.E.1    Oliver, J.R.2
  • 63
    • 0001994931 scopus 로고
    • "Service quality and management practices: A look at employee attitudes, customer satisfaction, and bottom-line consequences"
    • Tornow, W.W. and Wiley, J.W. (1991), "Service quality and management practices: A look at employee attitudes, customer satisfaction, and bottom-line consequences", Human Resource Planning, Vol. 14 No. 2, pp. 105-15.
    • (1991) Human Resource Planning , vol.14 , Issue.2 , pp. 105-115
    • Tornow, W.W.1    Wiley, J.W.2
  • 65
    • 0032074640 scopus 로고    scopus 로고
    • "Improving decision making by means of a marketing decision support system"
    • Van Bruggen, G., Smidts, H. and Wierenga, B. (1998), "Improving decision making by means of a marketing decision support system", Management Science, Vol. 44 No. 5, pp. 614-45.
    • (1998) Management Science , vol.44 , Issue.5 , pp. 614-645
    • Van Bruggen, G.1    Smidts, H.2    Wierenga, B.3
  • 66
    • 4444350813 scopus 로고    scopus 로고
    • "The powerful triangle of marketing data, managerial judgment, and marketing management support systems"
    • Van Bruggen, G., Smidts, H. and Wierenga, B. (2001), "The powerful triangle of marketing data, managerial judgment, and marketing management support systems", European Journal of Marketing, Vol. 35 Nos 7/8, pp. 796-816.
    • (2001) European Journal of Marketing , vol.35 , Issue.7-8 , pp. 796-816
    • Van Bruggen, G.1    Smidts, H.2    Wierenga, B.3
  • 67
    • 0031184875 scopus 로고    scopus 로고
    • "Marketing decision support systems: Adoption, use, and satisfaction"
    • Wierenga, B. and Ophuis, O.P. (1997), "Marketing decision support systems: Adoption, use, and satisfaction", International Journal of Research in Marketing, Vol. 14 No. 3, pp. 275-90.
    • (1997) International Journal of Research in Marketing , vol.14 , Issue.3 , pp. 275-290
    • Wierenga, B.1    Ophuis, O.P.2
  • 68
    • 0033235401 scopus 로고    scopus 로고
    • "The success of marketing management support systems"
    • Wierenga, B., Van Bruggen, G.H. and Staelin, R. (1999), "The success of marketing management support systems", Marketing Science, Vol. 18 No. 3, pp. 196-207.
    • (1999) Marketing Science , vol.18 , Issue.3 , pp. 196-207
    • Wierenga, B.1    Van Bruggen, G.H.2    Staelin, R.3
  • 69
    • 84986169763 scopus 로고    scopus 로고
    • "The strategic orientation of marketing information systems - An empirical study"
    • Xianzhong, M.X. (1999), "The strategic orientation of marketing information systems - an empirical study", Marketing Intelligence & Planning, Vol. 17 No. 6, pp. 262-71.
    • (1999) Marketing Intelligence & Planning , vol.17 , Issue.6 , pp. 262-271
    • Xianzhong, M.X.1
  • 70
    • 84918608906 scopus 로고
    • "A system resource approach to organizational effectiveness"
    • Yuchtman, E. and Seashore, E.S. (1967), "A system resource approach to organizational effectiveness", American Sociological Review, Vol. 32, pp. 891-903.
    • (1967) American Sociological Review , vol.32 , pp. 891-903
    • Yuchtman, E.1    Seashore, E.S.2


* 이 정보는 Elsevier사의 SCOPUS DB에서 KISTI가 분석하여 추출한 것입니다.